Aftersell Post Purchase Upsell
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Scammers with their pricing, I paid 267,05 $ USD last month without knowing that you pay a fixed rate and 0.03€ per order
Hi CRISTAL PLAQUE, thanks for the feedback and we appreciate your patience while we looked into this. Billing surprises are never the experience we want for our partners, and after reading your review, Brandon from our team reached out privately to dig into your account and make things right. Your feedback has also pushed us to make our pricing model more visible throughout the app so no merchant feels caught off guard going forward. We'd genuinely love to reconnect and continue the conversation if you're open to it. Our door stays open whenever you're ready.
They don't have a plan for multistore.
Hi LePetiteMarie, appreciate you taking the time to share this. Multistore support is something we know is critical for businesses operating across multiple Shopify stores, and after seeing your review, our team reached out privately to look into your setup and explore what we could offer. We've been listening closely to merchants in your position, and feedback like yours is actively shaping where we're headed next. If you'd be open to picking the conversation back up, we'd love to revisit things with you and see how we can be a better fit for your business. Reach out anytime.
I was charged $149.99 USD because my store grew, yet Aftersell actually generated less revenue than the previous period. So I’m paying more for worse performance. There was no warning about the price increase, and no improvement on their end to justify it. They’re simply charging more because my store grew, not because they delivered more value. Ridiculous.
Not working for multi-currency stores, no TYP A/b tests, slow support
I got charge a 54.99 USD usage fee for this app, i do not get any sales from it and not even enable the app, not sure why, asking for a refund now
according to Shopify’s own documentation Post-purchase upsells don’t work with Apple Pay, Shop Pay, or Google Pay. It’s unbelievable that an upsell app can’t show upsells to customers using the most common payment methods. And while you’re left guessing which checkout option might actually trigger their widget, AfterSell keeps charging you full price anyway.
Hey, GLENARI! Brandon here! I'm the Support Lead for the Aftersell Team. It's great to connect with you! Thank you for your review; I know that getting the most value out of your app suite is important and these limitations got in the way of maximizing the value you can get with Aftersell. Some good news - Aftersell has a 'Positive ROI Guarantee' which means we're happy to refund you the value of your Aftersell charge if it costs you more than it makes you! I wanted to let you know that I've sent you an email to follow-up to discuss our guarantee! I'd love to chat with you more about the situation and see how I can lend some additional support! I hope to hear from you soon!
Absolutely horrible customer service. The app itself does not work for some reasons and it's been two weeks now since their "engineering" team clearly understood the issue and promised to get back to us. The customer support reps give generic answers like ai bots. Will have to change post purchase app once again
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this situation must have been. This isn’t the level of support or reliability we ever want to deliver. Our team has already reached out directly to take a deeper look at your case so we can help move things forward and get everything working properly again. Thank you for sharing this feedback. It helps us improve both our communication and our product. 💬✨
I would LOVE to use the app - BUT the Customer Service is abolutely terrible! I am currently waiting for 45 Minutes for a "Team to Join" - BFCM is right around the corner and i have no time. Your tool can be as good as you want with this kind of service.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating that must have been, especially with BFCM so close. This isn’t the level of service we aim to deliver, and your feedback is incredibly important to us. Our team has already reached out to you, to assist and ensure you get the help you need as quickly as possible. We truly appreciate your patience and hope we can turn this around for you. 💬✨
It's disappointing the developer isnt flexible with their Australian customers to assist with a store demo/ help setting up the app, unless you want a time slot between 2am and 5am.
Hi there, We’re really sorry to hear about your experience and completely understand how frustrating it must have been to find a suitable time slot from Australia. We truly value our international users and are actively exploring ways to make scheduling and setup support more accessible across time zones. A member of our team has already reached out directly to offer assistance and help get you set up as soon as possible. We appreciate your feedback and hope we can make things right for you. 💬✨
I was charged 133.54 euros, even though I was no longer using the application. I wrote to ask for a refund and since 2 weeks I still have no news from you and no refund has been made. Thief or not? I don't recommend it, watch out for yourself and your future billing. Some one answer me and can i get my refund ???
Hi there, We’re really sorry to hear about your experience, that’s certainly not how we want anyone to feel when using our app. We completely understand your frustration, especially when it comes to billing concerns. A member of our team has reached out to you via email to help resolve this issue and ensure it’s properly reviewed. Please check your inbox (and spam folder just in case), and feel free to reply there so we can move things forward as quickly as possible. We truly appreciate your patience and the chance to make this right. 💬
Me cobraram mesmo sem eu ter usado o aplicativo. E é caro, então, cuidem ao assinar esse aplicativo. Até que é bom, mas se você não usa, eles cobram igual
Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
Hi there! Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this. Would you be willing to send us an email at [email protected] so our support team can investigate and help? Thanks a bunch and hoping to hear from you soon, - The AfterSell Team
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns! In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased. This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order. To prevent this confusion, we recommend: 1. Changing the text in the offer to emphasize an additional product is being added 2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order") If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order. If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing [email protected] Thank you so much, hope you have a great week!
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
Thank to this app, I just got a chargeback. DON'T DOWNLOAD.
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Hi there! I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now. I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :) Thanks for the feedback!
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