AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,727
chart
#281
All reviews
Rating Breakdown
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April 7, 2022
So these guys are at it again. This creature called Manish is a bad apple who should be removed. I have dealt with him before so I know when he plays around. He gives a standard template reply and doesn't get back for weeks together. Remember fellows, your brand image is at stake when your customers can't view their shipment status. Terrible service. I would give 0 stars any day. 1 star is too much for this kind of service.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are already working on your concern and will find the root cause that led to delay in resolution. We are also checking what Varun and Manish could have done differently so that our support services can be improved. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our product and customer service. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Kumar Team AfterShip
Aug. 3, 2021
It is really easy to set up and start using it. It has really good features and live chat. Varun did great to help me remove the branding on the tracking page. Will continue using AfterShip. :)
Aug. 2, 2021
awesome help. customer service helped extend my free plan. the people that work here are very good at their jobs
Aug. 2, 2021
excellent app. shipping update transactional messages are highly relevant to customers & get great engagement. aftership is an excellent way to customize the messages and the landing page they point to. highly recommended.
Aug. 2, 2021
Shubham Was great. He went above and beyond and was very patient. He also helped me out with multiple problems. Thank you!
Aug. 2, 2021
Although it was a mission deactivating/finding a free plan but the consultant assisting me was great
July 31, 2021
Perfect app, the messaging service is attentive and responsive. Very good application, I recommend! Thank you
July 31, 2021
I have been using this aftership all the time. The customer service was very careful and had a good attitude. Any questions were handled for me at the first time. I love aftership
July 31, 2021
I love the customer service, responded really quickly and were super helpful. I just moved my shop to Shopify and so far everything works quite smoothly
July 30, 2021
OMG Guys . . .so I was in a pickle and I had to reach out to the online customer service and they are amazing. They really do go above and beyond the call of duty. Shubham is the man and if you ever need assistance cross your fingers that you get him. Do you know he even reached out to a team member to make sure the information he was providing was accurate? Never Have I Ever . . . have you? Well anyway, this is my first time installing the app and I am glad that I did. Look no further and just install it today. Oh, and if you get in a pickle as I did, just click the chat feature and anyone can help you. ENJOY!!!
July 30, 2021
Amazing and fast support service they helped me with my issue and they responds very fast even though I'm on the free plane amazing app
July 30, 2021
So far, so good. I am just starting my trial and I had to contact support. They were very helpful in quickly solving my problem.
July 30, 2021
I love this app because it helps me to improve our service to the customers, but it is a little expensive.
July 29, 2021
Great app to implement a clean designed tracking page to your shop. Nice email templates too. Also very quick customer service. I recommend it !
July 29, 2021
So far so good. Very beneficial adding this page to the website as customer increases the trust in your brand. Great chat support as well. Quick resolution.
July 29, 2021
This application is very intuitive and the customer service very very available. Amish was very kind and helpful. My tracking page is much more professional.
Thank you for your valuable feedback. We are pleased to know about your experience with our app and the support team. We will surely convey your kind words to "Amish". In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
July 29, 2021
Amish has helped me to resolve couple of issues. I find the app good so far! Doing what is needed to do :-)
July 29, 2021
Very easy to use! Any questions I had were quick to be resolved by the support chat! Definitely recommend!
July 28, 2021
This is a great app, and they have great customer service. Help is always available, and if I have an issue or don’t know how to do something, they take their time to help me figure it out. Thank you for adding more value to my store!
June 7, 2024
Garvita @ Aftership is the best! 100% <3 She is very patient and answered all my questions.