AfterShip Order Tracking

Nov. 5, 2019

AfterShip has great customization for an order tracking app! And it looks clean, does its job pretty well in my opinion!

Sept. 25, 2019

Good app. Only problem I have is it takes time to load the script for the track order button to appear in my track order page.

Sept. 16, 2019

Overall it's a pretty good app that can help your website gain credibility and offer better service to customers. You can get a well-designed tracking page (as opposed to the rather messy design of other tracking apps) and a track button free of charge, and also send email notifications for an affordable price of 9$ per month. I give it 4 stars and not 5, because I'm still missing some significant things on the app: 1. Tracking can't be done inside your store, but only in an external page. 2. The tracking page doesn't have a map, which is an essential feature in other tracking apps. 3. The track button's colour or font can't be customized to fit your theme. 4. In the tracking page you can only link social media profiles on Facebook and Twitter - not on Instagram (unless you display your IG feed within the tracking page) or any other platform. 5. It just doesn't give you enough flexibility in general when it comes to designing the tracking page. You can't decide where your Instagram feed would appear. In the "marketing assets" sections you can only put static images, nothing else. You can't enter free text in one of those sections. There's no feature of product recommendations in the tracking page (unless you pay extra money for Aftership's partner app Nosto). If some of these features are added/improved, I might give the app 5 stars.

Sept. 3, 2019

So far so good. it's not perfect, but I think it might be a little more useful than other tracking solutions, mainly because it is a semi-branded experience. A few things I would like to see: better customisation of the 2 provided templates including changing that limited markdown header/footer box and perhaps just using HTML(?), being able to customise the default tracking information text (bad English grammar), being able to style the notification emails esp with a logo and branded colours, better back-linking to the Shopify store from every order (such as a Shopify order number link in the back end that opens the order within Shopify). Thanks, I think it's worth exploring to see if it calms my customers down when presented with the initial "Tracking not found" issue which is my biggest gripe with Dropshipping in general.

Sept. 3, 2019

Can't really say much for now. I have not really used it. I still need to observe its functions. I think it should be ok though

Sept. 2, 2019

AfterShip is doing an amazing job, but I can't upgrade my plan because I don't make any sales yet. when I make sale i'll come back to upgrade my plan.

Aug. 12, 2019

It was easy to integrate this app with my shopify store. Really love that they give a tracking page with our shop URL and also can design the tracking page with insta feed and some other marketing assets. Only pain point was that they don't offer language translation for updates. So if you are shipping from China and that company doesn't offer updates in English, your tracking page will display updates in Chinese but not English. Other than, everything else is good and would rate 5 if not for that. Also, their customer service was great and quickly solved any issues I had.

July 18, 2019

This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers. When we needed support... all we got was a false hope promise that they were look into the problem. We have waited over a month and have decided to move on to a more reliable app. UPDATE I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue. While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue. We are back on track thanks to the Aftership support team.

June 29, 2019

Great app overall needs some improvements, but does the job for tracking customers packages on your site. Does everything you'd expect from a major shippers tracking apps. Very well done app we are happy with it on our store. inflatablefunwarehouse.com

June 18, 2019

So I haven't been using this app long enough to give a credited review, however I will change my star once I do

June 25, 2019

The app is easy easy to set up. Still feeling my way around though. I like the fact I was able to make a separate page for my customers to track packages on my website. ( included in the free package) Also 100 free tracks monthly. Great for someone just starting out. I do recommend the app. Makes it easier on the customer and me.

June 17, 2019

It is ok but the track my order page on my site always says tracking doesn't exist. Not sure how I can fix it

June 13, 2019

so far, not easy to use App. I don't find the way to have automatic sync the tracking information but only manually update, that should be something hold back.

June 12, 2019

I have used the app now for 6 orders and it works great. Easy to install and great support videos on how it works and configurations.

June 10, 2019

I use this app to help keep with with customer's tracking information. It helps me a lot by cutting down on customer's inquiries about their product(s) when being shipped.

June 4, 2019

Good app, easy to use. Customer friendly, not a problem with it. Looking forward to upgrade. St

June 1, 2019

I'm still learning to use this app, but until now I'm happy with the same. I just want to automate the return and exchange process. To save some time it is best to use something like this. So, now I just have to click some options and done.

May 21, 2019

Perfect, very good this app, help me to track all my orders thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

May 13, 2019

The app do the job for my dropshipping store, huge selection of carrier. Some are missing, but still an efficient app. I do recommend !

May 10, 2019

Will give 5 stars when they show why all orders are not in sync. Overall a very good and user friendly app.