AfterShip Order Tracking
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Asmita has been very patient and kind to guide me through the proper fixing of the broken Aftership url link of my store and I greatly appreciate it. However, screenshots (that were meant to guide me) sent by both agents through the chat were blurry and pixelated though. Hope the company could look into affixing this. Also, it would have been perfect if agent could offer to fix it for us. App could be finetuned by introducing more postal options to track such as Royal Mail UK and etc as it does not show the tracking when Royal Mail is selected but shows up when Singapore Post is selected as the tracking company.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers. We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nitin helped me work out an issue quickly and professionally! Still yet to use all the functionality of the app but the support was very responsive.
Easy to use so far, Rajat was helpful
Really Appreciates the support of the tools and for sure, it is the greatest tracking tool on the shopify app store. I use it on all my shop and can't do anything without. I particularly apreciate the notifications functions and the automatic binding with carriers
Saransh assisted me with activating my service. It was swift and smooth. I launch in 2 days so I will be able to review the app in more detail. Stay tuned
Nitin Kunwar Was very helpful. Got it set up. Excited to how it will transform SISU
Customer support is always helpful. The app supports Apple Wallet tracking
Harsh was most helpful agent, managed to help me very promptly with 2 issues that I had. Thank you Harsh!
Thank you Saransh for the amazing support!!
Have had no issues while using this app. They always respond and help immediately with any issue.
Very good support. Thank you for your support and patience.
Great experience with Nitin helping me navigate around the functions!
Saransh and Aditya are very supportive, helpful and prompt. Great customer service. Thank you for your help! Really appreciate it!
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