AfterShip Order Tracking

Nov. 14, 2018

Very useful app. The interface is friendly and makes it easy to provide customers with relevant information. A few glitches that kick me out of the app once in a while, but the pretty solid app.

Nov. 12, 2018

I downloaded the application thinking that I would be able to send notifications with the free plan; however, it was not the deal. So, it is kind of my mistake that I did not read the pricing info carefully. I haven't started using it actively yet.

Nov. 4, 2018

Very good app but customer support needs to improve. It can take you several inquiries just to get an actual response that answers your question.

Oct. 28, 2018

I use this app to help me keep track of my customers orders. I love how accurate they are! Im still new to this app but don't see anything that needs improving

Oct. 23, 2018

how long do i have to wait to see the customer tracking info after oberlo gives me a tracking number? Its been 4 days now and i still can see any tracking info.

Oct. 16, 2018

This app is an excellent app for high volume sales. However, Afterships free program doesn't come close to what Shopify provides for the customers. Shopify will email the customer on your behalf, give them a customized thank you for shopping with us page with a button to continue shopping after they have checked the status of their order, and a product picture of what they ordered. Aftership does not provide that to the customer, at least not on the free plan. Aftership only gives the customer tracking information on the free program. Where does aftership shine? Aftership shines with the seller, not really the customer, at least, not on the free plan. The seller can monitor what's happing with their packages. If you have a high volume of sales Aftership will work well for the seller. Customer service will respond to you, but it may take a day or two. I've only had one email that they didn't answer. The other emails they responded too, and I figured out how to fix the error that I sent on the email they didn't reply! I'm still under two weeks with this app, but that's what I've noticed so far. Hope this helps.

March 26, 2019

This app does not provide my clients with their tracking information. I have used other apps that work better than this one. EDIT: (26/3/2019) The app does not sync my orders successfully. Stay away if you want the app to do the work seamless.

Oct. 13, 2018

The app could offer a little more branded experience, but it's good. For tracking orders its great. It really works well if you set it up properly. I like to put a track your order link on the order page, and in the emails it sends out. Which is totally possible with aftership. Especially for dropshipping, this is great. If you physically mail out your own products like I do in a couple of my businesses, I prefer shipstation because it does all of the extra shipping stuff that we require. But for my dropshipping sites, I just use aftership and its great.

Oct. 12, 2018

I installed this app on my store so that my customers can track their shipments easily. I have personally tested it and it's really cool.

Oct. 10, 2018

Because of this app, i have lost $750 in one hour. This app destroyed my variants edit coding. Thank you aftership

Sept. 25, 2018

An Absolutely atrocity of an app. The developers' families should be personally ashamed of them for helping to design this scammy app. Thanks for your time, Yokedboards.com .

Sept. 18, 2018

Does not really work for ePacket EMS, so if you dropship, don't bother. PLUS they are expensive as all hell, $10 for sending out 31 emails? yea right And finally.. the reason they guys are really getting a 1 star, is that in order to cancel your plan, you have to pass the HARDEST CAPTCHA that you have ever had to do, I failed for about 10 tries. Too expensive and doesn't work with ePacket. So avoid if either of those things are important to you.

Aug. 27, 2018

I am hoping to be able to change this review into a positive one, but I am having difficulty making this app work for me. I am currently interacting with support, but we'll see... Getting frustrated!

Nov. 19, 2019

This was great until AfterShip started overcharging us. We had a busy period so we bought a higher plan then needed to downgrade, but they charged us full price and declined to refund. Support has got worse and their tracking does not always work. Its gone from good to bad. Looking for an alternative.

Aug. 29, 2018

When I first began to use the app, I couldn't track the order. I asked for support and the support team immediately returned me and wrote me about the solution. Now it works! Both the app and the team are wonderful. Thank you very much. Update: My order was delivered yesterday but in the track order page it's shown as "arrive airport" and no other details. For days there's shown the same status, but if I check the tracking number in internet, I can see more details. Because of this I give 2 stars.

Aug. 8, 2018

Aftership has been fundamental in my business growth. With a new business like mines, sometimes it's very hard to find help or guidance. I would like to thank the Aftership team for the excellent support.

Aug. 8, 2018

The app does not work at all! It never shows tracking, i got a lot of bad customer reviews because they could not track their order. i found a free website that i added in my menu, and customers can much easier track their packages.

July 4, 2018

Most of my orders are Aliexpress Standard Shipping, and it takes really long to track on aftership page. I randomly track it on other sites and it shows all the information. What's wrong with this?

June 27, 2018

Great app for ecommerce beginner like me. Thanks for amazing app

June 24, 2018

CONFUSING TO SAY THE LEAST. COSTUMER SERVICE IS NOT GOOD ETHER, LOOKS LIKE IT IS FOR PEOPLE THAT HAS TIME AND IS VERY TECH SAVVY