All reviews

Rating Breakdown

  • 5
    82% (1,016 ratings)
  • 4
    7% (91 ratings)
  • 3
    2% (20 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (103 ratings)

Reviews with Text

  • 95% (1,174)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 16, 2023

This app is very useful in keeping customers and myself updated on orders. Set up is easy and the customer service team is quick to assist if needed.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

I just had an issue with my store and thought it might have been caused by the AfterShip app. Long story short...it wasn't, but my experience with Harsh from chat support was very good. We went through the issue and possible causes. We were able to rule out AfterShip and realized it was from another app. This was the 1st time I used the AfterShip chat support and was very happy with their diligence and professionalism in helping me. I wish I could say that about the other 20 apps I've used. AfterShip delivered:)

Using app

12 months

Total reviews

5

Average rating

4.0

5 / 5 Share

Jan. 2, 2023

Ankit has been very helpful getting setup. Hoping this will really reduce our support tickets. Thank you for all of the help so far.

Using app

5 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Ich hatte ein Problem mit meinem abgeschlossenen Abo, wodurch ich Hilfe benötigt habe. Nach kurze Zeit wurde mir eine Lösung vorgeschlagen und diese dirket Bearbeitet. Vielen Dank für Ihre Mühe, Team Outverest

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Support is helpful and Aditi was quick to reply to my query. I hope you will maintain this type of support.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2022

Customer Service was responsive and friendly, I am working late at night and there was a real person helping me with my setup questions.

Using app

44 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

great app great customer service help will help you communicate with your customers with quick updates.

Using app

About 20 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 16, 2022

Good service and support. I have some problem and they solve it for me. Not exactly what i expect about the issue but all is ok now

Store

Giftago

Using app

3 days

Total reviews

17

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Fantastic efficient service. Was able to help me integrate my website with Aftership quickly. Very helpful live chat support.

Using app

About 1 hour

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 7, 2022

Supoer nice customer service, helpful. And this app works good for tracking informations for customers

Store

Kclot

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I was very scared I messing with code on my website but Priyanka walked me through and helped me a long there way. And, we did it together with her great guidance.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

very user-friendly, quick support time. simple templates and easy to learn. not overbearing or difficult to maintain. solid amount of features

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2022

They have really fast customer service. I am very excited to use this app and check out some of their advanced features as well

Using app

12 minutes

Total reviews

8

Average rating

4.6

5 / 5 Share

Nov. 18, 2022

I use the app for automation updates to my customer. I had to verify my email address and I contacted customer service. Quick reply clear and easy information to follow. great work and problem solved immediately

Using app

About 17 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!

Store

NLTCG

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

I recommend a lot this app, very useful and the developers are very kind. I am using it and it automatize all my shipping processes. Thank you

Store

LYOM™

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 13, 2022

Customer service quickly answered my questions and helped me. I've used it before and when I came back to Shopify I thought it wouldn't be possible without aftership. A handy tracking app.

Using app

29 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2022

Very customizable, good customer service, works w/ klayviyo. I highly recommend to other ecommerce store owners

Using app

3 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 6, 2022

sehr gute App sehr einfach zu integrieren - alles was man braucht und guter Service der 24h verfügbar ist

Using app

About 1 month

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 3, 2022

I had issues initially with syncing orders to the correct carrier. A few of the sttaff were unable to help me but eventually I was talking with Pratibha Singh and she fixed it all. Her boss should give her a payrise. App is working well for now. Thanks.

Using app

1 day

Total reviews

1

Average rating

5.0