AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.5
feedback
1,202
chart
#582
All reviews
Review RSS Feed
Oct. 10, 2021
It works as intended. It was a bit confusing to get the page to work inside our store and some things aren't translated in Spanish and there's no way for us to edit them.
Using app
11 days
Total reviews
2
Average rating
4.5
Thank you for sharing your valuable feedback. I have taken your suggestion about the translation feature as feedback and forwarded it to the development team. Very soon you will notice enhanced features. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience better. Regards, Riyaz Team AfterShip
Sept. 17, 2021
This app is awesome at what it does, and the support team is typically helpful. There are a few features and bug fixes that would be nice but overall, a good app. They're a big company and they've got a lot of customers to keep happy.
Thank you for your valuable feedback. We are happy to know that you liked our app and found it useful. We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. We will try our best to ensure that your experience with us becomes worth a 5-star rating. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
Aug. 26, 2021
Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.
Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page. We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team AfterShip
Aug. 22, 2021
Great service, Fixed my issue, Gt my site up and running! Thanks aftership :) Will be definitely using you guys.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
Nov. 11, 2025
Garvita @ Aftership is the best! 100% <3 She is very patient and answered all my questions.
July 27, 2021
Nice design, easy to use. Accurate tracking for the customers. Just sometimes it takes a bit long to load the page.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and will definitely be looked into. We are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Team AfterShip
May 9, 2021
Great app for order tracking and also easy to deal with returns. Would definetly recommend using it.
Thank you so much for your valuable feedback. In case of any queries, feel free to reach out to us via chat option 24*7. We will be happy to assist you. Regards, Team AfterShip
May 3, 2021
I'm using the app for order tracking. The setup seems to be user-friendly. I am new to using it, but so far so good.
Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one. Regards, Nitish Team AfterShip
April 30, 2021
Seems to be tracking orders well. Sometimes, however, the courier services is incorrectly identified by Aftership in which case you have to manually change it. Kinda beats the point of an automated tracking dashboard but it's not very cumbersome to do on occasion. Customer support is responsive as well.
Thank you for your kind words. We are working on this to make courier detection more efficient. We hope it will help to enhance your experience to 5 stars one. AfterShip Team
April 16, 2021
I haven't used the app yet but the customer service is super fast!! I hope to provide 5* later - when I have seen an order through.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Regards, AfterShip Team
Feb. 18, 2021
This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.
Hello, Thank you for your kind words. We are really eager to know how we can make your experience a 5 star one. You can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Mukul Saxena
July 6, 2021
Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.
Aug. 26, 2020
So far so good. May upgrade to a paid plan if it works smoothly for all our logistics partner. Good job
Aug. 15, 2020
i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.
Aug. 7, 2020
Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!
June 21, 2020
It really makes tracking and sending out notification updates easier and seeing them in one platform is great
April 19, 2020
I really like how it works,enjoyed it a lot really.I can recommend this application for all the businesses
July 18, 2019
This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers. When we needed support... all we got was a false hope promise that they were look into the problem. We have waited over a month and have decided to move on to a more reliable app. UPDATE I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue. While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue. We are back on track thanks to the Aftership support team.
June 1, 2019
I'm still learning to use this app, but until now I'm happy with the same. I just want to automate the return and exchange process. To save some time it is best to use something like this. So, now I just have to click some options and done.
May 6, 2019
My store is still new and so I haven't started using the app live, but the support from the team have been exceptional with ensuring my store is ready for launch. Keep it up guys. Can’t wait to launch