AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.7
feedback
4,785
chart
#298
All reviews
Rating Breakdown
Review RSS Feed
Nov. 16, 2023
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother. Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 23, 2023
I can't say enough good things about this app. It has truly been a game-changer for our business. From the moment we started using it, we noticed a significant improvement in our order tracking and customer satisfaction.
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 7, 2023
Óptimo app, recomendo bastante
Obrigado pelo seu valioso feedback. Temos o prazer de saber que você está satisfeito com nossos serviços. Estamos abertos a sugestões se você tiver alguma. É sempre bom entender as necessidades de nossos usuários para que possamos atender às suas expectativas e oferecer uma experiência envolvente. Se precisar de ajuda com o aplicativo, não hesite em nos contatar através da opção de chat ao vivo disponível em sua conta ou envie um e-mail para [email protected] Faremos o possível para garantir que sua experiência conosco valha uma classificação de 5 estrelas. Cumprimentos, Equipe Pós-Envio
Oct. 2, 2023
So far so good. the price isn't great and the amount of add on cost is ridiculous. The only thing wrong with this service is the price.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. If you feel that our plans are costly, we will help you with upgrading the plan at an affordable as per company policy. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 2, 2023
bon service de support
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 19, 2023
Customer service was very quick and helpful, Prabha was incredibly helpful and very kindly extended something for me. Definitely recommend
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 15, 2023
Customer service was very fast to respond. extended my trial so thats good. we will see how this works
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
July 16, 2023
This is really helpful for customer to track order in real time. Also it's easy to use as merchant and give you some analytics.
April 26, 2023
Installed the app today. Pratibha was very helpful in giving information on verifying email address via DNS settings. UI of the dashboard is good and has most of the information you need to get going in an easy to understand and editable format. It's noticeable that a lot of features are only available on the 'Premium' subscription or higher. As a new customer and business on the 'Essentials' subscription, only time will tell in what features are useful to me or not and whether I need to upgrade to the 'Premium' subscription.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are implementing our services, we will be helping you with upgrading the plan at affordable. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 24, 2023
Eine tolle App, man kann die Kunden sehr schnell automatisch von dem Status der Sendungen benachrichtigen . Leider keine automatische Erkennung von Parcelone und GLS Sendungsnummer, aber manuell kann man sie updaten. Schnelle Supportreaktion, das freut wirklich
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are reaching out for these shipments and we will fix this. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 4, 2023
Optimo produto e muito boa assistência. Recomendad para poupar algum tempo e dores de cabeça com os envios.
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 27, 2023
Very good order tracking application. Overall satisfied and very responsive customer service. The only flaw is that to remove the aftership links at the bottom of the page, you have to subscribe to the premium plan.
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 23, 2023
Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 17, 2023
The audience is very prompt and cool. They care about their customers. They are open to other requests.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 8, 2023
Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 23, 2022
eu ainda estou novo nesta aplicação a minha loja ainda não começou a faturar por isso não consigo dar uma avaliação mais digna do que esta
Estamos abertos a sugestões, se você tiver alguma. É sempre bom entender os requisitos de nossos usuários para que possamos atender às suas expectativas e oferecer uma experiência envolvente. Se precisar de ajuda com o aplicativo, sinta-se à vontade para entrar em contato conosco por meio da opção de bate-papo ao vivo disponível em sua conta ou envie um e-mail para [email protected] Faremos o possível para garantir que sua experiência conosco mereça uma classificação de 5 estrelas. Cumprimentos, Equipe AfterShip
Nov. 12, 2022
Customer service is absolutely great. Haven't tried out the app just yet. But I am satisfied how the customer service chat works
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 1, 2022
J'utilise cette application pour le tracking de mes colis. J'aime car elle facilite beaucoup le processus pour informer le client de l'état de suivi de sa commande. J'ai contacté le support pour répondre à une de mes questions et le support à été très réactif.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Ankush Kumar Team AfterShip
Oct. 10, 2022
Great app. Easy to customize also for "beginners". Fast and friendly support. Within no time I got a very useful answer with links and screenshot from the support. Very much appreciated. Thanks again.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Sept. 21, 2022
This App is really amazing, it helps my customers track their orders. Great customer support as well.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip