All reviews

Rating Breakdown

  • 5
    82% (1,031 ratings)
  • 4
    7% (92 ratings)
  • 3
    2% (20 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (101 ratings)

Reviews with Text

  • 95% (1,190)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2021

Easy to use, fast and knowledgeable customer support. They were able to help me out when I needed it. Thank you!!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 10, 2021

Shubham was an amazing help in preparing Aftership to work for my business. He was patient, attentive, and extremely efficient. At the end of the session, I was able to build out a valuable automated workflow. Shubham was instrumental in making this happen.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2021

Helpful application and available support! I had a problem with tracking my orders, and now everything happens automatically!

Using app

4 months

Total reviews

12

Average rating

4.6

5 / 5 Share

Sept. 4, 2021

Great app. Easy to use. Support very helpful as well when I needed some answers they were quick to help.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2021

Prompt customer support and they respond quickly to inquiries. The tracking page looks great and is customizable.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

Great app. all features I have used so far are very helpful. I love it. customer support staff is very attentive and helpful.

Using app

8 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

Awesome App and support. I reached out for an extension of my trial and it was instantly approved. As a new business, this helps tremendously.

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

Very good so far. This app is a great way to get more clients and get them to trust your website. Thanks.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

Fantastic app, great customer service. The ability of customer being able to track their orders on our website is fabulous.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 24, 2021

Really happy with this app, quick and friendly support and an easy to navigate interface. It's let us create a uniquely branded courier updates page, plus lets us track which shipments are running late.

Using app

9 days

Total reviews

12

Average rating

4.5

5 / 5 Share

Aug. 26, 2021

If you want a great app and customer service, then this is the app to get. I was running out of trial time due to office work, so I asked if I could have an extra couple of days, and the company gave me more than I had asked. Now that is going above and beyond customer service, it's called BEING NICE and I wish we all can do this. The app is running great!!

Using app

20 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 20, 2021

I use AfterShip so my customers can easily track their packages. It was easy to integrate, and customer service is very fast and effective. Shubham was very knowledgeable and fast.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 17, 2021

This app really helps us keep track of the exceptions on our orders to stay ahead of them and hold our carriers accountable.

Store

4ocean

Using app

11 months

Total reviews

9

Average rating

4.4

5 / 5 Share

Aug. 12, 2021

I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

perfect! The support was great! Thanks a lot I needed help to install the free version and everything was set within a few minutes.

Using app

19 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2021

Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2021

excellent app. shipping update transactional messages are highly relevant to customers & get great engagement. aftership is an excellent way to customize the messages and the landing page they point to. highly recommended.

Using app

Over 1 year

Total reviews

22

Average rating

4.0

5 / 5 Share

July 31, 2021

I love the customer service, responded really quickly and were super helpful. I just moved my shop to Shopify and so far everything works quite smoothly

Using app

4 days

Total reviews

4

Average rating

3.8

5 / 5 Share

July 30, 2021

I love this app because it helps me to improve our service to the customers, but it is a little expensive.

Using app

5 months

Total reviews

11

Average rating

5.0

5 / 5 Share

July 28, 2021

Customer service is great, especially with Amish! Would recommend. The layout of AfterShip makes it very functional and user-friendly.

Using app

16 days

Total reviews

2

Average rating

5.0