AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#593
All reviews
Review RSS Feed
Aug. 17, 2021
This app really helps us keep track of the exceptions on our orders to stay ahead of them and hold our carriers accountable.
Aug. 12, 2021
I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!
Aug. 10, 2021
perfect! The support was great! Thanks a lot I needed help to install the free version and everything was set within a few minutes.
Aug. 4, 2021
Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.
Aug. 2, 2021
excellent app. shipping update transactional messages are highly relevant to customers & get great engagement. aftership is an excellent way to customize the messages and the landing page they point to. highly recommended.
July 31, 2021
I love the customer service, responded really quickly and were super helpful. I just moved my shop to Shopify and so far everything works quite smoothly
July 30, 2021
I love this app because it helps me to improve our service to the customers, but it is a little expensive.
July 28, 2021
Customer service is great, especially with Amish! Would recommend. The layout of AfterShip makes it very functional and user-friendly.
July 28, 2021
Easy to navigate, great features and user-friendly app. Customer support are always available to help.
July 28, 2021
Really useful app for tracking shipments. I didn't think I needed something like this, but it's very useful to see everything in one place.
July 27, 2021
Customization on the tracking page wasn't updating. Shubham helped manually update the font. Thanks!
Aug. 26, 2025
Aftership is a great app, it helps provide your customers will tracking updates from your parcels, you can customise it easily to your liking and very good priced :) been using them for almost a year now! never a problem great app! 10/10
July 25, 2021
This App is a very good APP for customers to tracking their orders. They also provide fast and excellent customer service.
Nov. 5, 2021
I haven't utilized the app yet, but customer service is fast and reliable. I would recommend using the chat box. Update*** I have used the app, and it is very reliable. I would recommend using for your shipping communication services.
Feb. 6, 2024
Nitin has been particularly helpful with answering my questions, timely and friendly service. Afterships new Okendo integration, allowing us to use a "delivered" trigger for our Product Review and therefore Post Purchase emails is great. Customers will love this communication being timely rather than receiving a blanket delay.
July 21, 2021
Support is immediate and helpful, messages take dressing up, but good full control. now i need to get to 100 chars
July 18, 2021
I'm just now getting mine setup as my store is not yet LIVE, so my rating is solely based on the customer service. Very patient, professional, and prompt. I look forward to using the app for my site.Thank you.
July 16, 2021
Very useful and helpful customer support! Concise too! Thanks! I was able to link Klaviyo and make branding edits.
July 15, 2021
Began using this app recently. The customer support is great, always there to walk you through and guide you. So far so good!