AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#593
All reviews
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Sept. 22, 2016
a must have app, especially if you do lots of shipping. Easy to use and a great way to keep track of all your shipped orders.
Sept. 18, 2016
We would definitely recommend Aftership to anybody wanting to offer streamlined, automated shipping advice to their customers. The application links to all of our courier services in Australia which is great. Saves time and keeps our customers well informed about deliveries. Nice clean interface and seems reliable so far. Well done!
Aug. 5, 2016
The app's name is all you need to know. It does what it needs to do and does it well. Job well done by developers
July 5, 2016
Very useful app. Helps to keep customers updated on the status of their shipment and reduces the number of inquiries. 5 stars!
June 4, 2016
We have used this app for about 10 months and in the last 2 months we decided to go to the pay model for email and sms notifications. A couple positive changes: 1) The SMS notifications get directly to your customer and this really sets us apart from many of our competitors. 2) The SMS allows us to give last minute tips & reminders for customers to get a better experience out of our products 3) We have had alot of customers screen shot the SMS notifications (on delivery) to show their excitement that their package is en route. General Questions to ask if this is for you: -I started with more SMS notification points (on pickup/on delivery/on receipt) and I found the SMS optimal point was at delivery/on exception as it kept costs down but worked well with the email notifications as they could provide more in depth communication -Make sure you review all of your apps/ecommerce/shipping software to make sure customers are not getting too may emails so they do not have overload hit -I think it is a great practise to notify customers in the delivery receipt that you will follow-up with them with a quick review email in 1-2 weeks time. We did this and it increased our review frequency. This was an interesting result as the review frequency increased and more in depth and helpful feedback (positive and negative but mostly constructive) All and all, a great app, integrates well, easy to use, and I will say it is definitely unique and worth the money.
May 13, 2016
Fantastic service, and a very useful app to keep customers (and store owners) informed of delivery progress. Definitely recommend that all stores offer the service, especially for what little they charge!
May 6, 2016
by far the best app. hands down the best- it takes care of everything- emails and sms. But i think the sms service is on the expensive side.
April 27, 2016
Aftership is exactly what I was looking for and more! It's nice that they offer a free plan, but the premium plan is very affordable. If you use shipping service, you have to have this app.
April 19, 2016
I recently got super frustrated with the lack of being able to track packages in one clean place. Occasionally, I run into package delays or errors and I wished I had a screen that would display all my packages in one clean UI and simultaneously allow me to get a better overview of my stores shipping times. I struggled to find an app or a site that would do this easily. Then I found AfterShip. It's absolutely fantastic, not only that but even though I'm using the free version, the company added a custom API pretty much just for me so I could track international packages that ship though APC postal logistics. This app and their customer support is on point and I'd highly recommend it to anyone. Because of them, I get up to the minute updates on all my packages and I can notify customers immediately that theres an issue to reduce returns/complaints about possibly slow shipping times. It's wonderful!
March 15, 2016
Great looking feature for on your website that builds a lot of trust to customers and works with ease. I installed it within minutes. Thanks!
Feb. 29, 2016
We really love the app and is very helpful! It has helped tremendously with our customer inquiries as majority of them were for status of their package.
Feb. 22, 2016
Easy to use, Great customer service! Customers love it and the real time updates are wonderful!