AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.7
feedback
4,760
chart
#236
All reviews
Rating Breakdown
Review RSS Feed
Jan. 25, 2020
I never had to leave a bad review on any app until now. This app used to be good, until recently. It has a serious syncing problem like what other reviewers said. Many orders are not being synced - I found that out the hard way. Customers kept asking "Where's my tracking number?? Where's my item?? I wanna cancel the order!!" What a nightmare. Support for this app is virtually non-existent - emailed many times without any reply.
Jan. 2, 2020
rien de gratuit vous oblige à un teste de 14j .......................................................
Dec. 28, 2019
A pop up is telling me I need to change my Pass Word? I haven't created a password as yet to consider making a change?
Dec. 20, 2019
What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.
Dec. 19, 2019
Waste of time - stopped supporting my major courier, to quote their support "as of now". Wasted couple hours setting it all up. Installers beware - Royal Mail is not supported in this app "as of now"
Dec. 7, 2019
It didn’t bring in the tracking numbers. Only 6 random ones all of pending status but nothing that was useful at all. Waste of time.
Nov. 18, 2019
I used this app, it's so bad. I can't import my ship imformation. It's always failed. And there is something wrong about the sync with shopify, not all order s are sync.Some orders are missing.And I can't connect the customer service.
Oct. 3, 2019
so complicated not worth the headache. Literally so many different youtube videos and then instructions on website dont even correlate.
Dear user, can you please reply to the email that we sent? Please help us with your availability, we will make sure every concern is addressed on a call.
Sept. 29, 2019
THIEVES!! I have been trying to delete this app for almost 10 mins now and I am being told that my password is incorrect (when it is not). I have been redirected almost 4x and this is unacceptable! The app does not integrate well into my website and I cannot change the skin color, so I do not want it and it redirects my customers from my website.
Thank you for an honest feedback. Please check your email address and kindly reply, if you are still facing the issue please do let us know.
Sept. 19, 2019
Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING! Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!
Hi, please confirm if the issue is resolved now. Please check your email and kindly reply.
Oct. 7, 2019
Makes great looking tracking pages. Support were helpful Does not support UK's biggest carrier: Royal Mail. After cancelling weeks ago + removing the app. Aftership has proceeded to deduct money for the new monthly period : OCT 6, 2019 – NOV 5, 2019.
Sept. 7, 2019
Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.
Hi, please check your email inbox. Please confirm your availability for a call.
Aug. 26, 2019
NO LA USEN no cumple con su función, al introducir numero de seguimiento dice No Encontrado, PESIMA APP
Aug. 25, 2019
LOUSY CUSTOMER SERVICE WHO DON'T CARE AT ALL. APP DOES NOT TRACK PARCEL, NO TUTORIAL, HARD TO USE, PIECE OF GARBAGE APP I DON"T KNOW HOW THE HELL THEY GOT 4.8 RATING !!!!
Sorry about the experience you had. We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.
Aug. 20, 2019
does not work you search for the tracking number and it just says not found so no good here .......
Sorry about the experience you had. We tried reaching you on your email address available with us. Please take some time to reply. The application needs you to enable appropriate couriers within the active courier list of your AfterShip account. You can check or else, please share your availability so that we can provide a demo to help you how this can be done.
Aug. 26, 2019
AVOID IF YOU ARE UK BASED! NO ROYAL MAIL SUPPORT! DOES NOT WORK AS ADVERTISED! (Changed my original review as requested by the Aftership support team. They have been helpful processing a refund for the financial cost. However, they will not be able to refund me for the lost time in setting all of this up, so still 1* for providing inaccurate information. I will refuse to change from 1* review for the reason that you offer a service which did not work and wasted approximately 4 hours+ of my time. Other users have the right to know this.) AVOID IF YOU ARE UK BASED! NO ROYAL MAIL SUPPORT! DOES NOT WORK AS ADVERTISED!
Aug. 11, 2019
The app no longer supports the E Packet and I have contacted their support and 7 days later, I have not yet heard back from them. I won't sign up for their pay plan if their solution does not work and they don't even care to respond to an email!
Sorry about the experience you had. We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.
July 29, 2019
如果用了有的后悔去吧。首先你的物流信息并不会全部显示，只有满足三个条件的物流信息才会显示，哪三个条件我忘了，然后联系技术人员解决点事情，竟然回着回着就不回信息了。反正我这里是大概只显示了不到四分之一的物流信息，别说我打广告，我用TrakingMore也是信息显示不齐全，但是我联系客服人员和技术人员，人家很耐心的帮我给解决完了，AfterShip$99只给了2000个条数然后还得先扣款，不合适的话即使卸载了，钱也扣掉了，Tracking More$20却给了2500个条数，而且还是后付费的。说实话如果有零个星星我会给零个星星的评价。给一个星的评价都是高的。真的是垃圾。垃圾。垃圾。重要的事情说三遍。
July 20, 2019
Support didn't assist, and couriers even with paid plan show the same 4 and haven't updated after purchasing.
May 22, 2020
This app support is ridiculous. Anurag Pal, the lazy guy that dont want to help me with any of my problems. His words "AfterShip is just a tracking app, contact your courier for support"