Air Product Reviews App & UGC
Shopify Product Reviews App by AirApps
Rating
4.9
feedback
2,373
chart
#458
All reviews
Review RSS Feed
Jan. 27, 2024
I recently downloaded this app. I was confused as to how to enable the widget on my store and Esther the CSR helped me within minutes she was patient and polite and I am so happy that I got her help. thank you Esther so much
Jan. 27, 2024
Amazing Lady, with a prompt response. My problem was solved very fast. Deserve a great holiday with the team. Thank you!
Jan. 27, 2024
Just installed and it looks very good. There is options to translate everything wish is great for non-english stores. Jasmine from support was also great answering all my questions quickly!
Jan. 27, 2024
Audrey and Maison, were AMAZING!!!!! They both went above and beyond, from staying late after work to spending an hour just moving something around for me. These women are a perfect example of TOP NOTCH customer service. Thanks, ladies. GREAT JOB. I absolutely appreciate yall>
Jan. 26, 2024
Was very easy to set up. The app walks you through a step by step guide. I had one question after getting the app running on my website and was connected to someone through chat in minutes. Jasmine was super helpful and took screenshots to show me exactly how to find a solution to my question.
Jan. 26, 2024
Esther was a huge help by integrating the reviews in my theme code! Thanks again!!
Jan. 26, 2024
I've only just begun to use this app but so far it seems perfect for my requirements. I asked Esther in the support team for assistance to set everything up and she went above and beyond to ensure everything was working well.
Jan. 26, 2024
Il team mi ha assistito in maniera molto celere e professionale durante il processo di configurazione dell'app. In particolare, voglio ringraziare Audrey, Hana, Prakash, Tony e Liz! Continuate così!
Jan. 26, 2024
Sunny with Avada has been awesome. The entire team has. I love the support and that you’re available 24/7
Jan. 26, 2024
Abby was so helpful! Knew exactly what to do to fix my problem. Excellent customer experience.
Jan. 25, 2024
They have great customer service. A few issues and they are always available to help Pamela is fantastic, great to deal with
Jan. 25, 2024
The intuitive interface made integration a breeze, even for the less experienced. The fact that it is free is a huge plus. Customer support is also great. Thanks to Hana who helped me fix some really hard to find bugs!
Jan. 24, 2024
COULD NOT GET THIS TO WORK AT ALL! THIS ISN'T A USER FRIENDLY APP. THE INSTRUCTIONS ARE ALL OVER THE PLACE. WITH THE COMPLEXITY OF IMPORTING CSV FILES TO MATCH UP EXACTLY TO WHERE TH INFORMATION NEEDS TO GO, THE INSTRUCTION MUST BE EASY AND USER FRIENDLY. THIS IS NOT THE CASE WITH 'AIR': PRODUCT REVIEWS APP. FRUSTRATION IS A GOOD WORD IN TRYING TO INSTALL THE PRODUCT. THIS APP WAS RECOMMENDED FROM CJ DROPSHIPPING APP ON A PRODUCT THAT I WANTED REVIEWS FOR. YOU DOWNLOAD THE APP, BUT THEN YOU ARE MET WITH CONVOLUTED 1 SENTENCE STATEMENT INSTRUCTIONS, WITH PAGE EXAMPLES THAT ARE TOO DIM (LITERALLY) TO VIEW TO GET A SENSE OF WHAT TO DO. IT SEEMS THAT THERE SHOULD BE MORE INSTRUCTIONS, MORE DETAIL, THEN THAT WOULD MAKE IT MORE COMPLICATED. THIS SHOULD BE A SIMPLE THING TO DO, REALLY. I SPENT CLOSE TO 30 MIN TRYING TO INSTALL THEN I GAVE UP. THE INSTRUCTIONS AREN'T DETAILED ENOUGH. IS THERE A VIDEO? THAT WOULD HAVE BEEN GOOD. OFFER A VIDEO TUTORIAL. I CHALLENGE ANYONE TO CHECK IT OUT TO SEE HOW MUCH OF A TIME WASTER THIS IS. A DRAG AND DROP SCENARIO WOULD HAVE BEEN FASTER AND MUCH SIMPLER. FOR SOMEONE WITH KNOWLEDGE OF HOW TO DO THINGS ON A COMPUTER, THIS WAS EXHAUSTING. WAY TOO MUCH OF A HASTLE, IT NEEDS TO BE A SIMPLE PROCESS. MORE COMMUNICATION WITH THE SUPPLIERS ON HOW TO FORMAT FOR A DOWNLOAD WOULD BE MY SUGGESTION ON HOW TO FACILITATE THIS. I'M MOVING ON TO TRY ANOTHER APP.
Dear 10eleven |10twentyseven team, First and foremost, we want to express our sincere apologies for the frustration and challenges you encountered while attempting to use our app. We truly appreciate you taking the time to provide detailed feedback regarding your experience. Your insights are invaluable, and we take them seriously as we continually strive to enhance our user experience. We've shot you an email for further details, kindly check your mailbox to get our update and solution. If there's anything specific you would like assistance with or if you have any further suggestions, please feel free to reach out directly to 24/7 live chat support. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, AirApps Support Team
Jan. 23, 2024
Stellar Support: I recently encountered a technical challenge while implementing a review display element on my website. I was pleasantly surprised by the exceptional level of support I received from Esther. Esther responded promptly to my query, demonstrating excellent time management and customer focus. She actively listened to my concerns and quickly grasped the scope of the issue. Thank you for your support!