Air Product Reviews App & UGC
Shopify Product Reviews App by AirApps
Rating
4.9
feedback
5,375
chart
#402
All reviews
Rating Breakdown
Review RSS Feed
Oct. 21, 2024
Muy buena aplicación, aunque un poco complicada de configurar. Gracias a Audrey por la ayuda
Oct. 20, 2024
i had a great experience with Air reviews and especially "Hana" gave me a great support in setting up reviews in shop
Oct. 20, 2024
⭐️⭐️⭐️⭐️⭐️ I recently integrated the Air product review app with my Shopify store, and I have to say, the experience was fantastic! A huge thank you to Audrey and Toby from the support team—they went above and beyond to assist me throughout the process. Their expertise and dedication made the integration seamless, and I was truly amazed by their professionalism and quick responses to my questions. I highly recommend the Air product review app for anyone looking to enhance their store’s customer feedback experience!
Store
My Store
Using app
About 4 hours
Oct. 20, 2024
Super App. Konnte alle meine Bewertungen aus dem alten Shop direkt integrieren und wenn etwas nicht funktioniert hat hat mir Hana schnell dabei geholfen das Problem zu lösen
Oct. 20, 2024
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team, We're truly sorry for the experience you had with our app and the frustration caused by the situation. Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future. We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again. We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns. Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward. Best regards, AirApps Support Team
Oct. 19, 2024
It's really cool ! Very fast to finish managing reviews without complex CSV importing
Oct. 19, 2024
I loved it, it is easy to use as I am a newbie to all that stuff. The staff is very cooperative, I got stuck at some places few time. However, my savior Jasmine from Avada saved me with my precious time and effort and I got myself again on the right track.
Oct. 19, 2024
Its really wonderful app.Very goog and proffessional customer support.Much thanks to Hana!!
Store
My Store
Using app
25 days
Oct. 19, 2024
Hello Guys! i just installed this app and when i tell you the customer service is A1 Hana assisted me throughout the way. I first was trying to do it by myself but she asked to help and when I tell you she did everything so seamless and fast for me! Omggg I'm so happy for amazing apps and service like this its makes running your business so much easier. I just check this off my list! THANK YOU HANA!!! I APPRECIATE YOU!
Oct. 19, 2024
Cette App donne un service impeccable 24/7 A chaque fois que j'envoie un chat/ texto, on me répond rapidement et m'apporter des solutions concrètes ; surtout avec agente: ABBY qui s'use toutes ses patience avec les clients. merci à tout l'équipe. Good job!
Oct. 18, 2024
Great app! Stands out from the rest with its design, services and quality of support
Oct. 18, 2024
Audrey was so helpful, helped me set up the reviews. Couldn't have asked for more.
Oct. 17, 2024
Wonderful job by Audrey setting me up and guiding me. She made it all easy. Thank you!