All reviews

Rating Breakdown

  • 5
    84% (417 ratings)
  • 4
    8% (41 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (26 ratings)
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5 / 5 Share

Nov. 4, 2022

After trying several solutions that most of them are very well known I was lucky to get a recommendation from a dear friend to try AITrillion. As the app has many features it seemed overwhelming to me, but thanks to their awesome onboarding team I could have a quick and smooth transfer and saved a lot of money by activating all features. Being 1 app with several features with 1 code helped me reducing the number of apps I used to have which saved me not only money but a lot of codes that were slowing down my page load speed. Fantastic solution

Using app

4 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! We're so happy to hear that our app has been able to help your business ๐Ÿ˜ ๐Ÿ™

5 / 5 Share

Nov. 4, 2022

Excellent app which I will recommend. The support team is excellent and always on hand to help. If you are starting up, this is the best app for you as they have almost every thing for you.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

That is so kind๐Ÿ’–, thank you so much for leaving a review, We are always here if you need us.

5 / 5 Share

Oct. 7, 2022

The support team are awesome, super helpful and really responsive. They jumped in and got things set up and running for me in under 24 hours. Excellent stuff and many thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

We use AiTrillion primarily to do email marketing, email automations, website popups and announcement bars. It was simple to install and embed into the website. It is successfully capturing email addresses and phone numbers . Very useful for email broadcasts to our customer base. The email creator is intuitive and we found it to be one of the well thought interfaces we have come across thus far.Thank you for creating this app for Shopify! The support has been instant and responsive from the beginning. He is hoping the team keeps up that kind of engagement going further.

Using app

Over 3 years

Total reviews

5

Average rating

5.0

4 / 5 Share

Sept. 2, 2022

Thanks Pratibha, it was great connecting with you after a long time. Summ appreciates the good work happening to all other customers, and wish to request you great support to recommending ways on how we can continue to grow together. Summ has always been part of Aitrillions success and are delighted to be part of the growth. Thanks to aitrillion.com and all its team members for all you do please we look forward to having more connect and reaching out more often. thanks appreciate.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 29, 2022

I am very appreciated the support and very professional to solve my questions which has been bothering me a long time, looking forward to further more work together.

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 17, 2022

This app has great potential but the support is non-existent. Out of 20+ tickets they may have responded to a few. The videos they have are great as an overview but there are still questions you'll need answered and you'll be lucky to get a reply. I even emailed them several times with this complaint and no answer.

Using app

28 days

Total reviews

3

Average rating

3.7

Developer Reply

Hi there - Sorry to hear that you are facing issues with the ticket and I am checking this with the team. You can also reach me directly at [email protected] and I am happy to work with you now.

5 / 5 Share

Aug. 8, 2022

Amazing app and support. We are working with Ai Trillion for over a year now and the features this app provides are amazing. We were able to improve sales by over 25% by enabling Email automation and many other functions this app provides. The support given to fix issues or simply help improve the performance is beyond what I would expect. Such an amazing app can highly recommend it.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

We are so glad you chose AiTrillion! Thank you very much for your review, we are looking forward to helping you succeed! ๐Ÿš€

5 / 5 Share

Aug. 8, 2022

I have had a great experience with AiTrillion. I Highly recommend them. The membership and loyalty program are beyond expectations.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review, we love that you are enjoying our loyalty reward program and membership features๐Ÿ’ช Thanks for the kind words ๐Ÿ’›๐Ÿ’›๐Ÿ’›

5 / 5 Share

June 14, 2023

This app is great! It cuts down using so many other apps in just one place. And the customer service is awesome, helpful and quick to respond. I'm very happy with AiTrillion.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this wonderful feedback! We pride ourselves on helping merchants to reduce the number of apps they are using on the store & save $$$, so glad I was able to help! ๐Ÿง™โ€โ™‚๏ธ โœจ

5 / 5 Share

Aug. 3, 2022

The AiTrillion team provide us an exclusive service. They treat our request as a development tools to grow their business. Aside of features, we also get a lot of insight, so we can grow together.

Store

TORCH

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review. ๐Ÿ’– We are so glad our team was able to provide the support that you needed ๐Ÿ’ช We also appreciate your thoughtful feedback on our calls. These are great ideas that we will pass along to our Product Team to add on the features.

5 / 5 Share

Aug. 2, 2022

Great App! If you are looking for a solution that will allow your customers to come back for more with loyalty, emails, reviews, etc., you are looking at the right one! This app helps us in removing multiple apps which we are using for the store. They are helping us a lot and super patient. Jacq was helping us all the way and making it a success.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

We are so happy you are enjoying AiTrillion so far ๐Ÿค— and happy to hear that it has been easy for you to use and customize! Thanks for leaving a review!

1 / 5 Share

July 22, 2022

This app is fraudulent DO NOT USE. I had customer service discontinue my subscription. Yet they still charged me for the next month. I contacted customer service and they claim I wasnโ€™t charged after I sent all my information showing charges.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Couture Kids Infant and Childrenโ€™s Boutique, Sorry to hear this but our billing team has already approved your refund and we have no intentions to charge sellers if they do not use the app. I hope this issue is resolved for you and we are happy to connect with you by phone or email to help you in any way we can. Thanks

5 / 5 Share

July 4, 2022

Super helpful and quick to resolve any issues. Need min of 100 characters to post the review.............................

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us the review! ๐Ÿ’–

5 / 5 Share

June 13, 2022

AI Trillion support team has one of the best customer service teams I met. Always super helpful and want to help understand the tool and how to make it better.

Using app

Over 1 year

Total reviews

13

Average rating

4.3

Developer Reply

Thank you so much for your review ๐Ÿคฉ Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!

4 / 5 Share

June 9, 2022

The app is user-friendly. However, there is a lot of back-end code tweaks that needs to be done since Shopify is basically many apps layering each other, which comes to my point whereby the Support Team is amazing at solving almost all my issues and in a very timely manner as well. Thank you for your help!

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for taking the time to leave us your lovely review ๐Ÿ’– If there's anything that we can do to turn your 4 star experience into a 5 star one - please don't hesitate to let us know! Happy to help ๐Ÿ˜„

5 / 5 Share

June 2, 2022

AI Trillion is so helpful! They provide wonderful instructions with pictures that really assist a non-coding person, like my self, with the ability to set most things up on a website, However, no matter how simple their instructions are, they are here to help you out! they are prompt with response and quick to fix the issue at hand! Their program is easy to use, but should you get stumped they are only a quick chat away! Thank you AI Trillion

Using app

Over 2 years

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for your review and your feedback! This is truly valuable to us ๐Ÿ™

5 / 5 Share

June 2, 2022

Not only is this app effective in helping me meet my marketing and sales goals, but the customer support is first class. I can get on a zoom anytime I need and speak with a team of people who are extremely knowledgeable and care about my company's success.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too ๐Ÿ’ช๐Ÿ’–

5 / 5 Share

April 14, 2022

I moved to Shopify after seeing this plugin on a client's site. It does everything 600 plugins on WooCommerce would do. There were a few issues (I like all my site elements to have the same theme), and their amazing support specialist Preetam D was there to help me every time. I don't often leave reviews, but this company and that support specialist deserve more than five stars!

Store

Layr

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review,๐Ÿ˜ I'm so happy Preetam was able to help you. Just between you and me, we think he is really awesome too! ๐Ÿ™Œ Best of luck with your program!

5 / 5 Share

Feb. 27, 2023

Rishav helped me with SMS and was amazing! AiTrillion offers very useful tools for your business, but what is even better is they offer help in implementing their tools. I'm not a developer, and they extra help is the only way I could get the tool up and running. I'm transitioning from another emailing marketing app and they have been very helpful.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

Developer Reply

We're so happy to hear that! Thank you so much for taking the time to leave us this lovely review ๐Ÿ’– We are going to launch the SMS module in June 2022 only.