Ai Loyalty, Email, Memberships
AiT: Loyalty, Memberships, & Email Marketing for Shopify
Rating
4.7
feedback
492
chart
#1,182
All reviews
Rating Breakdown
Review RSS Feed
Aug. 17, 2022
This app has great potential but the support is non-existent. Out of 20+ tickets they may have responded to a few. The videos they have are great as an overview but there are still questions you'll need answered and you'll be lucky to get a reply. I even emailed them several times with this complaint and no answer.
Hi there - Sorry to hear that you are facing issues with the ticket and I am checking this with the team. You can also reach me directly at [email protected] and I am happy to work with you now.
Aug. 8, 2022
Amazing app and support. We are working with Ai Trillion for over a year now and the features this app provides are amazing. We were able to improve sales by over 25% by enabling Email automation and many other functions this app provides. The support given to fix issues or simply help improve the performance is beyond what I would expect. Such an amazing app can highly recommend it.
We are so glad you chose AiTrillion! Thank you very much for your review, we are looking forward to helping you succeed! 🚀
Aug. 8, 2022
I have had a great experience with AiTrillion. I Highly recommend them. The membership and loyalty program are beyond expectations.
Thank you so much for taking the time to leave a review, we love that you are enjoying our loyalty reward program and membership features💪 Thanks for the kind words 💛💛💛
June 14, 2023
This app is great! It cuts down using so many other apps in just one place. And the customer service is awesome, helpful and quick to respond. I'm very happy with AiTrillion.
Thank you so much for this wonderful feedback! We pride ourselves on helping merchants to reduce the number of apps they are using on the store & save $$$, so glad I was able to help! 🧙♂️ ✨
Aug. 3, 2022
The AiTrillion team provide us an exclusive service. They treat our request as a development tools to grow their business. Aside of features, we also get a lot of insight, so we can grow together.
Thank you so much for taking the time to leave a review. 💖 We are so glad our team was able to provide the support that you needed 💪 We also appreciate your thoughtful feedback on our calls. These are great ideas that we will pass along to our Product Team to add on the features.
Aug. 2, 2022
Great App! If you are looking for a solution that will allow your customers to come back for more with loyalty, emails, reviews, etc., you are looking at the right one! This app helps us in removing multiple apps which we are using for the store. They are helping us a lot and super patient. Jacq was helping us all the way and making it a success.
We are so happy you are enjoying AiTrillion so far 🤗 and happy to hear that it has been easy for you to use and customize! Thanks for leaving a review!
July 22, 2022
This app is fraudulent DO NOT USE. I had customer service discontinue my subscription. Yet they still charged me for the next month. I contacted customer service and they claim I wasn’t charged after I sent all my information showing charges.
Using app
3 months
Total reviews
1
Average rating
1.0
Hi Couture Kids Infant and Children’s Boutique, Sorry to hear this but our billing team has already approved your refund and we have no intentions to charge sellers if they do not use the app. I hope this issue is resolved for you and we are happy to connect with you by phone or email to help you in any way we can. Thanks
July 4, 2022
Super helpful and quick to resolve any issues. Need min of 100 characters to post the review.............................
Thank you so much for taking the time to leave us the review! 💖
June 13, 2022
AI Trillion support team has one of the best customer service teams I met. Always super helpful and want to help understand the tool and how to make it better.
Thank you so much for your review 🤩 Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!
June 9, 2022
The app is user-friendly. However, there is a lot of back-end code tweaks that needs to be done since Shopify is basically many apps layering each other, which comes to my point whereby the Support Team is amazing at solving almost all my issues and in a very timely manner as well. Thank you for your help!
Thank you so much for taking the time to leave us your lovely review 💖 If there's anything that we can do to turn your 4 star experience into a 5 star one - please don't hesitate to let us know! Happy to help 😄
June 2, 2022
AI Trillion is so helpful! They provide wonderful instructions with pictures that really assist a non-coding person, like my self, with the ability to set most things up on a website, However, no matter how simple their instructions are, they are here to help you out! they are prompt with response and quick to fix the issue at hand! Their program is easy to use, but should you get stumped they are only a quick chat away! Thank you AI Trillion
Thank you so much for your review and your feedback! This is truly valuable to us 🙏
June 2, 2022
Not only is this app effective in helping me meet my marketing and sales goals, but the customer support is first class. I can get on a zoom anytime I need and speak with a team of people who are extremely knowledgeable and care about my company's success.
We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪💖
April 14, 2022
I moved to Shopify after seeing this plugin on a client's site. It does everything 600 plugins on WooCommerce would do. There were a few issues (I like all my site elements to have the same theme), and their amazing support specialist Preetam D was there to help me every time. I don't often leave reviews, but this company and that support specialist deserve more than five stars!
Thank you for your review,😍 I'm so happy Preetam was able to help you. Just between you and me, we think he is really awesome too! 🙌 Best of luck with your program!
Feb. 27, 2023
Rishav helped me with SMS and was amazing! AiTrillion offers very useful tools for your business, but what is even better is they offer help in implementing their tools. I'm not a developer, and they extra help is the only way I could get the tool up and running. I'm transitioning from another emailing marketing app and they have been very helpful.
We're so happy to hear that! Thank you so much for taking the time to leave us this lovely review 💖 We are going to launch the SMS module in June 2022 only.
April 5, 2022
I am in the process of migrating from another ESP and have been very pleased with how it has been handled.
Thank you so much for taking the time to share your experience! We're so happy to hear that it was a good one ✨
April 1, 2022
Support has been very helpful. App is robust full features for any store. Just getting started, very pleased so far.
Thank you so much for taking the time to leave us this lovely review! 💖
March 24, 2022
The support team for this app is amazing. Despite time differences, I still get support replies very quickly. Support is concise almost all the time
Thank you so much for leaving us your lovely review 💖 If there's anything that we can do to turn your 3-star experience into a 5-star one, please don't hesitate to let us know! Happy to help🙏
March 20, 2022
Very good app and good support services. I recently faced an issue and resolved by the AI Trillion rep. Preetam. I am hoping to get the business going with this easy to use app.
March 17, 2022
Ive just started using this App and so far I like what I see. The tech support, zoom support and chat has been brilliant!!
Thank you so much for sharing your experience with us! We're so glad to hear that 💖
March 17, 2022
I have had a very good experience on support, setup, training and chat. I will recommend AiTrillion to all my friends and colleagues. Namit has been training us and has been doing great!!
Thank you so much for taking the time to share your feedback! We're so happy to hear that you had a nice time chatting with Namit✨ Happy to help anytime!