Ai Loyalty, Membership & Email

Aug. 6, 2021

very usefull and great app and very good support. very helpfull and fast replay when you have a question

July 15, 2021

I have used several email marketing apps, but this app is by far the best. It covers all aspects of email marketing. Though in the beginning I found it tedious to begin with, but the support has been quite great. They are always there to help, which you can't find in other apps. I will highly recommend this app for anyone who wants to increase their email marketing.

June 15, 2021

So far I am really enjoying all the features and easy configuration options as well as the Customer Service! I had a couple questions and was immediately able to speak with Namit for over an hour. He happily answered all my questions and gave me a lot of good information on how to find additional answers to commonly asked questions about setting up an Affiliate program.

June 14, 2021

I use this app to run my email campaign and it is good for us. The integration between loyalty, email, and all its features is very tight-knit and the support is great as well!

May 25, 2021

This app is sort of all in one. The customer service was good. I had a question and somebody from their team helped me with the issue.

May 13, 2021

This app offers a lot of capability. The AIT team is very responsive and helpful when needing assistance.

May 7, 2021

This app has worked out fantastic for me! I highly recommend the app and its support team. I love that I don't have to slow down my site with a bunch of separately installed apps running inefficiently. I also very much appreciate the Ai Trillion service that I've received. Not only have they bent over backward to support customizations that I've requested, but they have remained very patient with me. I am not a techie person and this is my first e-commerce store/website. Their support team has been and continues to be, very responsive! Highly recommend.

May 5, 2021

Love the app especially for pop ups and review automation. Could give more for the $9 package though.

April 29, 2021

Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.

April 23, 2021

It is very easy to use this app. It has beautiful free templates. The customer staff do respond on time to concerns.

April 22, 2021

I used this app to help me create customer reviews as well as set up customer loyalty points. Very east and overall great experience!

Aug. 5, 2025

We have been with Aitrillion for close to 5 years. They have been instrumental over the years in helping us move forward to keep up with the fast paced changes that have happened. They have many features and are constantly updating there platform. It's an all in one solution. We have a recent issue that was handled beautifully by Hritik Chouhan who has was very kinda and gracious.

April 2, 2021

Customer service is great I needed help getting everything started and they had me set up within a day.

March 13, 2021

Love AiTrillion, tons of functions. And customer support is always quick and to the point. No need to subscribe multiple apps since AiTrillion literally has it all.

March 9, 2021

Very easy app to install and customise. Customers seem to love interacting with it and there's a definite boost in traffic. Great support available too.

Feb. 27, 2021

My popups don't even show, and it's false advertising its not a free app good features cost money. Like I think the app is broken

Feb. 26, 2021

Only two days into using this, a steep learning curve but well documented, and the support has been very efficient and fast in both instances I requested help. I think this is excellent value for money and I look forward to seeing how these integrations help my Shopify store.

Feb. 25, 2021

I'm still getting used to this app (there is so much to learn!) so for now I will leave it at 4 stars with room for another star. I've needed help with two issues and they were resolved in a timely manner. For me, customer service is so important and so far, so good with Ai.

Feb. 19, 2021

This app does not offer a 'Preview' option or even a 'Go Live' option. These are standard in order for stores to see what features they've implemented. I signed up for a customer account in my store (Offered by Shopify) to see what the features were. There are absolutely none! No newsletter or exit intent pop-ups, no loyalty rewards or new arrivals pop-up; all of which I setup & should be live. Yet when I log into my admin dashboard it shows that the customer account I created had interacted. Proving this are false analytics in the admin dashboard. When I reached out to support asking how to see a preview of what I setup they sent me a demo video & said if I wanted to preview the features or receive further assistance I would need to upgrade to the paid plan. I told them I cannot justify paying for something I cannot even preview first to see if it works properly. They then requested to access my store in order to set up the app on a preview theme. I am not granting collaborator access to my store. This app seems to be an all in one solution, one that I would even consider paying monthly for, had I been able to see that basic features worked. As I said, upon testing this as a customer I saw absolutely nothing on my website. Without a way to preview this how can I be sure it works. Why is previewing this a paid feature when that is standard on all apps prior to going live? 3 stars because my experience proved poor.

Jan. 16, 2021

Been a huge help Preetam's customer service is great when setting up my shop I spoke to him everyday for at least a week and gave me as much help as I needed.