Ai: Loyalty Membership & Email

Nov. 18, 2019

This app has the most solid features of any marketing app I've ever used. Support is top-notch. Don't pass this one up :) Every time I have needed support they respond within an hour and often time they will offer to configure portions of the system I'm stuck on.

Nov. 16, 2019

I loved how the app was easy to use plus their are extremely respectable plus they personally optimized it to correctly correlate with ezosto all the staff is loving in supporting just eating to see a change in engagement other than that wonderful app ✅

Nov. 16, 2019

I am glad I was able to get help with app, it was fast and professional I would highly recommend it to anyone who is not tech savvy.

Nov. 3, 2019

I like really AiTrillion's great all-in-one e-mail service than ever expensive apps together. Workflow is easy to understand to send to your customers - fully automation. 100% recommend!

Oct. 31, 2019

Firstly, this app has lots of nice features that come in handy. More importantly though the live support is actually competent and fixes things with you in real time rather than being transferred from one team to another to email and wait for an answer every time

Oct. 30, 2019

The app is just AMAZING!! I would definitely recommend anyone!!! Fast replies and support from the group! Thank you !!

Oct. 30, 2019

This app is amazing, it has so many functions and allowed me to drop several apps and had noticed the speed is a little faster. The customer service i have received is top notch and are they are willing to help you. Thank you soooo very much Aitrillion :)

Oct. 26, 2019

This is a great app it has helped my aov alot would definitely recommend anyone that needs to increase there aov should get this app

Dec. 4, 2019

***Note, long review. Please read in full*** Originally I installed this app as a means to establish a customer loyalty rewards program with a points expiry feature. Since installing and exploring the app now use it for most of my CRM uses. It has email marketing, WEBSITE reviews, PRODUCT reviews, loyalty points systems as well as tiers to reward high purchasing customers. The push notifications let me reach customers when when they aren't on my site which is great! It automates workflows which saves me time in all these aspects plus gives me analytics on just about every aspect. This really does replace the majority of apps for me. Update#1: After having the app for a little while the responses for customer service have become longer and longer. Initially they where keen to keep me happy and help me out but the majority of time I'm waiting about an hr for a reply as opposed to a few mins in early stages. This is why I dropped a star. I have also found the app slows my page down a lot according to google page insights. It was recommended that assets originating from AiTrillion servers be compressed (namely using GZIP). I brought this issue up on a Sunday and received a response Monday saying the assets didn't come from AiTrillion which where clearly identified my google as AiTrillion server assets. I dropped a star for that. I have contacted support again and received the response "I have escalated your issue to the tech team". Personally, I'm not holding my breathe for the result. Update #2: After a bit of back and forth between the AiTrillion tech team, AiTrillion CSOs and myself. The speed issue seems not to be as bad. I have learnt that google page insights isn't a great tool to use anyway. I had a scrolling issue when viewing my customer list. I'm using a laptop and after confusing conversations between myself, the CSOs and tech, I screen shared so tech could see it and it turns out I need to scroll with 2 fingers to make the list scroll. This would be similar to using a mouse wheel on an external mouse. It's now functioning. I would usually have uninstalled an app that didn't work 100% the way I liked it but this is worth keeping. I feel confident that the issue resolution times are picking up and the app is functioning as it should. So I increased the review back up to 5 stars. Now, I'm happy with the app. UPDATE #3 I am sad that the chat feature is gone and replaced with a contact form. Having a chat there felt like someone was always there to assist me. I have submitted a form and will find out how long the response time is. - I got a reply within an hour. Still sad to see the live chat feature go though UPDATE #4 CHECK YOUR BILL! The app charged me for 2 usage fees. Minus 2 stars for that as I shouldn't need to keep checking my bill each month. I should be able to trust an app I have installed. Currently on chat to both Shopify and AiTrillion. I will add to the review once the outcome is established. UPDATE #5 So AiTrillion have decided to hold an invoice and double bill me! What a bloody joke! No way! DO NOT INSTALL THIS APP! Shopify won't help either. I can't believe they condone these scams. Therefor I hope more merchants speak up. Not only to the apps but to shopify itself. WE CAN BE ONE UPDATE #6 These guys ignored my emails as well as shopify's emails for days. Shopify had to actually put app credits on my account in order to refund me. AiTrillion even rang me to ask if there was any issues. What the heck!? No communication between the team. Don't be under the impression this is just because they "messed up" a charge. This is because they don't care either. You're not going to get help, they don't want to resolve issues once they know they aren't milking you for every cent you have. This is the most obvious scam around. At one point in my short time with the app they even wanted remote access to my computer! No way! I hope shopify takes this scam down before anyone falls for it!

Oct. 21, 2019

The marketing of my website Exclusive Crazy Deals has game momentum, Sales are increasing and subscribers volume is getting bigger every day. I love this app, Thank you aitrillion. I recommend aitrillion a must-have for any eCommerce website.

Oct. 21, 2019

I used this app since it was just a push notification banner, they have grown an idea and a dream to this Ai engagement app. It is magnificent, I believe the golden standard in one place for down to earth engagement online. I love the fact that keeps track of all my customers and helps me make quick and relevant marketing decisions, not only that, ot helps me execute them!!! Once and done! I look forward to what else you can do in the future!

Oct. 19, 2019

I was having trouble importing my contacts to Shopify and AiTrillion helped me get it done! They also increased engagement on my store with all of their tools available to use!! They are quick with the job as well although I wasn't in a hurry.

Oct. 18, 2019

with all the apps out there it was really stressful until I found this app, it literally has everything needed to run a profitable ecom store and support is a1 they helped me set up the ratings feature on my site with no problem ...

Oct. 15, 2019

I love the app. It provides maximum value for the price you pay. I've disabled other third party apps and consolidated all my marketing into this one tool. Great job! Looking forward to new features when they become available, specifically, would be good to have AI in a chatbox so I can prebuild questions and answers to anyone visiting website and make offers through the chat box to encourage more purchases. Also, would be good to track my Facbook campaigns and how they respond. A lot of other features would be good to add. Overall, so far I like it and recommend it. Great support and fast response is a huge plus. Thanks!

Oct. 13, 2019

Being a one-person show, a big challenge is managing all the different apps needed for things like email marketing, reviews, loyalty programs etc. This app is an all in one solution. Since it does so much it can definitely seem daunting, however, spending a few days learning how the admin console works and figuring out how to set up everything is definitely worth it. It doesn't ad much lag to your site and it is a time-saver having everything needed to manage all those options in 1 dashboard.

Oct. 11, 2019

If you are a new beginner, or a pro and never heard of this app, well I HIGHLY RECOMMEND (Specially for newbies like myself). This app is literally everything you can ask for. Also, the customer service is TOP NOTCH! Every trouble I ran into, they were right there each step of the way! Since I started with them, I have gotten more interactions with my store. Looks like I've found one of my favorite apps! Thank You Ai, you guys are definitely A1 with things. God Bless!!

Oct. 10, 2019

OMG, This App actually had more features than I expected, It's so awesome. It's all seems automated too, I love this app. It helps with product reviews, emails, rewards, etc. all you need to engage your customers. Another good thing is that you can disable certain features if you do not need them. I will highly recommend

Oct. 9, 2019

I am testing using this app but seem like many function integrated more powerful than other apps recommend

Oct. 7, 2019

SO happy!!! I'm impressed with the support. Work fast and do all the jobs. I canceled a lot of apps on my website, and now it is faster than before. The email platform is ready to use, and they did the work (migrating from Mailchimp) for me. What else I can ask! Now I have more returning customers and less abandoned checkout.

Oct. 7, 2019

I'm very satisfied with their helpful advanced features especially Email Marketing , Loyalty Reward and Ai Predictions.