Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,514
chart
#494
All reviews
Rating Breakdown
Review RSS Feed
Feb. 12, 2022
Nice but the free plan is absolutely uselesssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss!
Hi Juan, My name's Fiona from Ali Reviews - Product Reviews Customer Support Team. Thanks for your feedback. Regarding to your concern, based on each plan it will have its own limitation. Here you're in Free plan, it's designed for stores that has the small amount of products and the main features of this plan is to import and show reviews with the basic functions. In case you want more features to attract buyers' attention on the products, please consider to upgrade your higher plan. I have seen that my colleague is following your case, please let them if you need further support. Regards, Fiona Ali Reviews - Product Reviews Support Team
Dec. 31, 2021
This app helped me add reviews from aliexpress. Customer service is good. However, some of the bulk edit functions could be better
Hi Maya, I'm Thomas from Ali Reviews - Product Reviews Customer Support Team. We would like to thank you for your feedback about Ali Reviews. For your concern as you want to bulk edit customer name, unfortunately it's not yet at the moment, however I definitely noted your point for concern team to investigate further and try to include it for future update. At the same time, your business would be more than successful, if you spend your time to take a look our website at https://fireapps.io/blog for the latest news of Ali Reviews. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Thomas Ali Reviews - Product Reviews Support Team
Nov. 29, 2021
It is great apps for reviews. However there is unknown automatic display of the rating stars. Need to work on.
Hi Kovi, Here's Robert from Ali Reviews - Product Reviews Customer Support Team. Thanks for your review about our app. In relation to your concern as rating star, as usual once you activate the rating star on product page, it will be automatically shown under product title, however some cases because of the different structure from theme, so the rating star is not aligned properly on your store, but no worries, we will adjust it from our end to fit for your store. For your case, I have seen it's now working fine. I have seen that my colleague has sent you follow up emails, please let them know if you need further support. Regards, Robert Ali Reviews - Product Reviews Support Team
Oct. 7, 2021
Andy deserves a raise. Dealt with my problem of changing themes and coding in about 20mins. Nice and quick service. Edit: Ended putting the same reviews on all my products. Very disappointed.
Hi Raheem, Here's James from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your feedback. For your updated review "Edit: Ended putting the same reviews on all my products. Very disappointed", we seem not to catch your point, our colleague has sent you follow-up email, please get back to them, so they can check and help you further. Looking forward to hearing from you soon. Regards, James Ali Reviews - Product Reviews Support Team
May 16, 2021
It´s a good app, but I can´t continue because I haven´t sell anything and the app want to charge me monthly.
Hi Beatriz, Here's Thomas from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your review about our app. Regarding to your concern, once you choose your plan and approve charge, it means you need to pay the appropriate subscription fee per month. In relation to your business, unfortunately we cannot intervene this to help you. However, we truly understand that there are many difficulties for building up a store from beginning, so we can recommend you to visit this link https://www.shopifycompass.com/, it's about sale, how to start or scale business. Hope this might be helpful for you. Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Thomas Ali Reviews - Product Reviews Support Team
May 4, 2021
I didn't have a good experience initially with Ali reviews. But I expressed my displease and they were very accommodating and helped me set things up. Okay product, good support.
Hi alastair, Here's Amelia from Ali Reviews - Product Reviews Customer Support Team. We sincerely apologize for this inconvenience caused. In relation to your issue as export review as well as transfer review, those functions are considered as new functions and they have been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, you still want to export review, we're willing to ask Dev team to to export all of your review from your store. Once again, on behalf of my team, I would like to say sorry again. I have seen that you're having an active chat with my colleague, please let them know to help you further. Regards, Amelia Ali Reviews - Product Reviews Support Team
April 26, 2021
Beaucoup de problème par rapport a la version précédente, c'est lent ( le temps d'affichage des avis est lent sur téléphone), le deuxième problème c'est que : on ne peut pas écrire un avis directement sur la page d'accueil, on ne voit pas le nombre d'avis non plus, enfin voilà j'espère que les prochaines versions seront meilleurs Many problems compared to the previous version, it's slow (the display time of the reviews is slow), the second problem is that: you can't write a review directly on the homepage, you can't see the number of reviews either, well I hope the next versions will be better
Hi Oceane, This is Roy from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. In relation to your concerns including the reviews were slow loading on the website and there is no average review section + Write a review button for the review box on Homepage, my colleague has completely fixed for you on the relevant chat, please kindly check it and let them know if you need further support. Meanwhile our Dev team is checking and improving those issues as soon as possible. Regards, Roy Ali Reviews - Product Reviews Support Team
March 27, 2021
i havent been able to use this app as everytime i try it is give me problem. old version was much simple but this one not so much. thank you for trying.
Hi there, Here`s Ethan from Ali Reviews - Product Reviews Customer Support Team. We sincerely apologize for this inconvenience caused. As I have checked your conversation with my colleague and seen that you are meeting trouble with the version of New Ali Reviews Local Extension, the new extension cannot be updated properly, so it`s the main reason why you`re unable to import review. For further investigation your issue, please let my colleague know about your issue in details via live chat, we're willing to help. Best Regards Ethan Ali Reviews - Product Reviews Support Team
Oct. 23, 2020
i have this problem with reviews and Andy of support help me to solved...............................
Hi there, Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and thanks for your feedback. We`re happy and have seen that my colleague as Andy helped you resolve your problem. However, please tell us know which anything else make you feel unsatisfied about our app, so we can help your further. Please feel free to contact us via our 24/7 live chat, or you have any further questions, email us at [email protected] I am looking forward to hearing from you soon. Regards, Raymond Ali Reviews - Product Reviews Support Team
June 12, 2020
Aplicativo muito facil de instalar e de usar! poderia ter versão mais baratas para que todos que estão começado, usem a plataforma.
Hi Bruno, I'm Raymond from FireApps Customer Support Team, and thanks for your feedback. As I checked, you are in Starter plan with $9.9 which I believe it is a reasonable price considering all features it is offering. Also please note that we will continue bringing new features to this plan, so hope you can continue enjoying more. Should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Best Regards Raymond
July 15, 2020
Ali Reviews is perfect if you work exclusively with Ali Express which is fine for some. I found over time that to be limiting. The App itself works well, easy to set up. Support is good yet challenging as the it is really not set up for NA time zone support so you have to wait several hours for a response. However, the need for support is limited since it is really easy to set up and use. The reason for the 3 stars is because again, for my purposes it is limiting additionally many of the reviews I couldn't use as the reviews were not about products but about suppliers. I suggest the system help to filter those so customers don't waste time sifting through those.
Hello Gloria, I'm Kate from FireApps Customer Support Team, and thank you for your feedback As we discussed via live chat, exporting reviews to CSV file is not supported yet, and I will let our Business Development team know about your request. Should you need more support, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Kate
May 25, 2020
I had to wait for hours for reviews to be completed. I spoke to Muffin on customer support and they have been very helpful in answering my concerns and offering solutions!
Hi Carlene, Here's Raymond from FireApps Customer Support team of Ali Reviews, and we are truly sorry for the inconvenience caused. Regarding the loading speed, as you know, the more reviews/photos you import per product, the slower it loads. Therefore, we highly recommend you to consider about displaying less reviews per reviews page, and suitable number of photos to improve it. For more detail can be found here: https://help.fireapps.io/en/articles/4034946-why-this-message-reviews-are-flying-to-your-store-kept-loading-and-waiting-for-a-while-for-reviews-imported Should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Raymond
April 24, 2020
la aplicacion es poco intuitiva, pero creo que k,sm,mncfmnbv,mn,vns,n,snkv,zmnvk nflkszjflknkmnv.,xzm,.cvmx.kmcvkzmjvk
Hello Vanessa, Here's Kate from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you. From what I can see in our system, our support team has never received any question from you, so could you please let me know exact problem you got when using our app? Look forward to hearing your reply. Regards, Kate
April 1, 2020
Oberlo + This app allows you to bulk import reviews. However their 500 review limit per month is pretty small for a paid plan.
Dear Sydney, My name is Petey from FireApps Customer Support team, and thanks for your feedback. First of all, please be advised that we have calculated, optimized the suitable amounts for each plan along with the sizes of store business. As a result, depending on each stores' real situation, we have to scale our database/server loading to fit with the amount of products/reviews in order to to give you the best performance and experience. Besides, we do provide higher priority support for higher subscription users. Also you may want to take a look at our Ali Orders app as an alternative solution for Oberlo: https://apps.shopify.com/ali-orders-by-fireapps I hope you can understanding the situation, and our effort. Last by not least, if you have any concern about our app, please don't hesitate to let me know whenever you need. Best Regards, Petey -
March 28, 2020
ich benutze disese app um meinen kundenbereich zu erweitern und das habe ich genossen,und ich mag nicht wirklich das es ähnliche produkte nimmt und nicht genaue,es wäre gut wenn es beim bewerten der produkte es noch besser machen würde...
Hi Ndonda, Here's Raymond from FireApps Customer Support team, and thanks for your feedback. Regarding to your concern, "I don't really like that it takes similar products and not exactly, it would be good if it would do even better when evaluating the products", can you please describe it with more details, so I can help you further? Look forward to hearing from you soon. Best Regards, Raymond
Feb. 24, 2020
The app is great, but a bit expensive - how do i remove the pop up reviews, i uninstalled the app assuming they would go with the app, but they are still popping up and now clashing with another app i installed, i cant seem to remove the pop ups
Hi there, I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store. I did check your store, and found that the pop up you are asking is not belong to us. Therefore, kindly help me to check with other third parties who provided apps to you. If you have any question, please feel free to contact us via our live chat, or email at [email protected]. Best Regards, Johnson
Feb. 21, 2020
Your APP has wonederful customer service . Your APP still have a long way to go . Hope your guy make it better .
Hi Zhang, This is Anna from the FireApps Customer Support team, and thanks so much for your feedback for our app. Your support will be very helpful for us to enhance our app better. We will try our best to improve the app better, and add more functions to make your life easier. If you have any further concern, please feel free to contact us via our live chat, or email at [email protected]. Have a great day. Regards, Anna
Feb. 11, 2020
good app. But like me i want to remove countres of costumers. everything are clear and easy to do. i will recomended
Hi Marcin, Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. Regarding your concern about how to remove the country flag of customers, please go on Display Setting => Theme Setting => Review Cards, then uncheck Country Flag. Hope this will clarify your concern. If you have any further concern later, please feel free to contact us via our live chat, or email at [email protected] Best Regards, Raymond
Dec. 15, 2019
Very nice app, very easy to use, lot of things you can do with this app but i think is too much expencive.
Dec. 14, 2019
I compared other Transfer Review Apps and saw this was the app for me because there advertisement said at first, unlimited review transfers and some other things for 9.99 a month...then after using it for about a week they changed it and now it says ONLY 500 REVIEW TRANSFER. This really sadden me!! Im just starting my store in shopify and on a shoe string budget! Don't get me wrong This is a good App. But the point of it all was the false Advertisement. Rule of thumb, take care of your customers and they'll always be loyal to you!!
Hi Marlene, Here's Lynn from FireApps Customer Support team, and we really appreciate your feedback to our app. First of all, we are truly sorry for this inconvenience. Actually, our Marketing team sent a message a month ago to all users in order to inform about this policy change officially. However, in that message, it is sadly to say that our Marketing team did not clarify clearly about this big change, reducing from Unlimited to limited reviews, which made you highly confused and disappointed. Besides, since you removed our app already, we would like to offer 10% discount, and 100 more new products reviews if you re-install our app in the coming 1-2 weeks, and we will do our best to make it not happen again in the future. Thank you for your understanding. Should you have any other concern later, please feel free to contact us via our live chat, or email at [email protected]. Regards, Lynn