Ali Reviews: Kudosi Reviews

Hi Julia, This is Lynn from FireApps Customer Support team, and I really appreciate your feedback to our app. For your feedback, would you mind to let us support you more on it please? 1.For certain products, the app only imports a couple of reviews, while for others it imports all of the AliExpress (AE) reviews > With our latest release 5.0 last week, our app now allows to set random quantity per import, OR fixed quantity per import. Therefore, if you want the number of reviews the same for all your product, you can set them fixed. Please be noticed that the number of reviews imported also depends on the available number of reviews from AE too. 2. The large number of unusual names the app auto-generates makes some of the reviews look fake > Basically, our app just imports the name from AE, and will use a third party tool to generate name in case it is NOT available in AE. Also you can do customize this setting to match countries you like. Meanwhile, we will check with third-party team to see if they can improve it in the future. 3. I submitted a test review through my store, and left the email field blank. When I went into the app to see what would happen, it had auto-generated a fake email address for my review. Are you mentioning this email right? Please note that our app does not auto generate any fake email, and we just get the email you wrote from your store. I also sent you a separate email to follow up better, thus please help me check, and reply back to me at the earliest. I will be more than happy to assist you. Should you have any concern later, please feel free to contact us via our live chat, or email at [email protected]. Regards, Lynn

Hi Aarsh, This is Lynn from FireApps Customer Support team, and thanks for your feedback. About your opinion, "would be better if it had an all in key though", would you mind to explain it clearer, so we can assist you more on it? In case you want to get reviews for ALL products at once, I would like to inform you that we have that function, and please refer to the following article for more details: https://help.fireapps.io/en/articles/2001345-how-can-i-get-reviews-for-all-products-at-once Look forward to hearing from you, and if you have any other concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Lynn

Hi Michael, This is Anna from the FireApps Customer Support Team, and thanks for your using our app. Firstly, we are sorry for any inconvenience may have caused to you. It seems that you have not contacted our support team before, so I am following with you directly via email channel. Next time should you have any other concern, feel free to let us know via our live chat channel, or our email at [email protected]. Best Regards, Anna

Hi there, This is Ken from FireApps Customer Support team, and thanks for your feedback. I well understood your concern about the leftover code, for removing it, you can simply follow the following instruction: https://help.fireapps.io/en/articles/2412328-how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already If it doesn't work, please create a staff account to email: [email protected] for us to log in, and remove leftover code for you. Please make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. We'll check and help you ASAP. For more details on how to create a staff account, kindly read this article. https://help.fireapps.io/en/articles/2482236-how-to-create-a-staff-account Moreover, about the video, we will note it down, and hopefully it will be improved better on our next version update. Have a great day. Regards, Ken

Hi David, This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify. I well understood your situation, and so sorry for this inconvenience that may have caused to your store. In this situation, I suggest you to have a try with our Pro plan, and within the first 7 days, if you are not satisfied with the app, you can downgrade it into FREE, and get a refund (please note that this refund can only happen for once). Thank you for your understanding, and in case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected] Regards, Ken

Dear Sir/ Madam, Here’s Anna from FireApps Customer Service team. Thank you for your feedback, and surely I will bring this to our Business Development team to have more options in the future. For now, I can see that you are in Pro plan, and in order to integrate with Oberlo, you will need to upgrade to Unlimited plan. In case you do not want to upgrade, I highly recommend you to give a try with our Ali Orders for FREE which will assist you to import products easily from AliExpress to your Shopify store, and fulfill orders automatically with just a few clicks: https://aliorders.fireapps.io/products Last but not least, please feel free to reach out to us if you need more support. We are willing to help you via our live chat,or our email at [email protected] Best Regards, Anna

Hi Jesse, Thanks for your reviews and rating. My name is Petey from Fireapps - Customer Support team. Regarding to your comment "English on the app isn't so good", can you please let us know the exact point/section you think it's not good? We are much appreciate your opinion, and will consider to change it on next releases. I also sent you an email to keep following-up easier. Looking forward to hearing from you soon. Best Regards, Petey