Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,526
chart
#486
All reviews
Rating Breakdown
Review RSS Feed
June 21, 2019
And this app does not worth installation even for FREE, and now i have to remove it. Waste a lot of time !!!
Hi there, This is Lynn from FireApps Customer Support team. First of all, I do sincerely sorry for the trouble you met. Besides, may I know what issue you experienced when had installed our apps? I did a quick check, and found that you removed our app since Jan 12 without any communication to our support team, so that we were not aware of your problem timely. In case you have any queries next time, please feel free to contact us via our live chat, or our email at [email protected]. Look forward to hearing your reply. Regards, Lynn
June 17, 2019
Very bad This application scam me! The $ 9 of the PRO plan was debited to me and the operation of the application did not become effective. I demand the managers to give me a prompt response.
Dear Luz, This is Lynn from FireApps Customer Support team. Firstly we sincerely sorry for the trouble you met with our app. I checked your message sent to us carefully, and visited your store at https://allowerotic.com to have a look on your issue. Therefore, I did send detail suggestions via live chat and email. Please help to check it, and hopefully we can have a chance to assist you in order to fix this problem. Look forward to hearing your reply. Regards, Lynn
June 12, 2019
Trash App.. I wanna removed it from my store.. How I get it? Why you try to sell something that's not work very well???
Hi Fernando, Here's Petey From FireApps Customer Support team. Hope you have a great day. I'm deeply apology for the inconvenience may have caused to your using experience. As per basic checks on your store, I can see that you uninstalled our app successfully, and it is completely disappeared on your store now. Moreover, I could not see any reported issue via our support channel (chat/email). Would you mind to give us a chance to help you by letting me know the issue happened to your store? Also please be advised that I also sent you an email to follow up the case with you better. I'm looking forward to hearing from you. Best Regard, Petey
June 6, 2019
Holy Crap . . . removed it to reinstall again but now won't install. How do I install this App once more?
Hi George, Thanks for letting us know the issue, and please accept our sincere apologies for the inconvenience you have experienced in respect to this issue. I am Petey from Ali Reviews Customer Support team, and please kindly be advised that our servers experienced an unexpected outage. We are now in progress to fix it, and the ETA provided will be around 06:30am, Jun 7, 2019 (GMT). Everything should be back to normal since then, but rest assured I will keep you updated on the progress via your email ASAP. Once again, we deeply apologize for this issue. Best Regards, Petey
June 6, 2019
Used this app for awhile....getting a 404 error now, can't use it. Please fix this or I will be forced to use a different app.
Hello Jacob, Here is Myra from Ali Reviews Customer Support Team. Firstly, we are truly sorry to hear that you were unsatisfied since you couldn’t be logged in to our app. The behind reason was due to the maintenance of our servers recently in order to improve our back-end. Besides, I would like to inform that our Ali Reviews app will be back to normal around 06:30am, Jun 7, 2019 (GMT), and please note that it will not affect to reviews which you have had on your page. Last but not least, once behalf of Ali Reviews team, I do apologize for what happened, and please feel free to contact our support team if any queries later. Regards, Myra
June 6, 2019
503 Error all time! What happen with the interface?
Dear Gallen, Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently. I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint. The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT). We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers. If you have any questions, or any problems regarding our app, please feel free to contact us directly at [email protected], and we are always happy to assist. Really appreciate your understanding and forgiveness! Best regards, Anna
June 6, 2019
I am having issues with the app, cna the support line please get back to me, I've been waiting days for a response
Dear Albert Akinremi, Please accept our deepest apologies regarding 404 issue you experienced due to our server's unexpected outage. I am Johnson from Ali Reviews Customer Support team, and it was not our intention to create such an awkward, and embarrassing situation for you. Currently we are working so hard to bring our servers back to normal at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT). Lastly, please feel free to let me know of your thoughts and concerns at any time via our email, chat service, or Facebook channel. Sincerely, Johnson
May 23, 2019
find another app, this app slows down your website by at least 30% according to all kinds of speedtest out there. They have no solution for this so far! It makes no sense that when you enter the website that the first thing which is loading is their app instead of your home page pictures or product picture. They put their code in the header of your theme file which messes up everything
Hello Togar, I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced. In order to fix your issue, please help to create a staff account, send to our mailbox ([email protected]) which will give us enough permissions to check your problem deeper. Below is the link that will help you to know how to create staff account in case you need it: https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account Look forward to hearing your reply. Regards, Myra.
May 15, 2019
You are completely aware that after uninstalling the app, all of the code isn't removed and still lingers essentially breaking people's product pages, yet you REFUSE to fix it. I had to manually remove your shitty script so there wasn't a giant white rectangle at the bottom of my page. Luckily, I knew how to fix it, but other people that aren't so computer savvy might end up starting over because it's driving them crazy and don't know how to get rid of it. You're not getting a single penny from me.
May 14, 2019
It did not work with PageFly. I've followed the steps but it's blank. I've tried to contact their support but it's just awful. It took them a week to give me a very bad answer.
May 3, 2019
Very bad apps, I spent too much time by download and unload this app, it doesn't work for me, no review is uploaded, even if I upgrade my subscription, when I removed the app from my store, I still continue to see the fields of the app below every product, so now I have to spend time to contact their customer service and so on..BAD BAD EXPERIENCE
May 1, 2019
Deleted the App, and the option for the reviews won't go away, just showing a bounce of empty stars under each product
April 30, 2019
Bad Reviews Bad Customer Service Not performing well I hate hate hate hate hate hate hate hate this app
April 28, 2019
i can't see anything in my store i follow all steps without result how i can refund ?
April 24, 2019
I tried to use the app but it simply doesnt work. I also tried to contact support but they clearly doesnt have none.
Hi Marcos, Sorry for this inconvenience may have caused to your store and your request ticket because our time zone is different (GMT+7). So that we cannot reply to your message and help you soon. Once again, please kindly accept our apologies. We will make more effort to improve our support quality to help you with the best and fastest. Best regards, Anna
April 21, 2019
I cant see reviews on my product page, I completed all the steps, I need help with support service !
Hi Oscar, This is Ken from FireApps cs team, thanks for your message. Really appreciate your feedback on Shopify App Store about our app. It would be much appreciated for us to improve our app function better. I got your concern, it was because you don't have our app reviews box, so the imported reviews can't be seen anywhere on your product page. About your case, you can follow this instruction: https://help.fireapps.io/ali-reviews/storefront-display/how-to-add-review-box-to-product-page If it doesn't work, please create a staff account for us and send to email: [email protected] so that we could help you to add reviews box. Make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. Our technical team will help you quickly. For more details on how to create a staff account, kindly read this article. As I have checked, you have uninstalled our app already. Please help me to reinstall the app so that we can help you quicker. We're waiting for your reply. Regards, Ken
April 16, 2019
I downloaded and made the plan of 9 USD and is a real crap, besides not pulling all my products does not work the products that I have you send the comments appears that is right, however does not appear in the store, garbage and horrible application
Hi Nathan, This is Ken from fireapps Cs team, thanks for your message. We are deeply sorry for this situation which happened to you since we're different time zone, and please help me to note that we're are GMT +7:00 so we might different in time for supporting you at the right time. As i have read your message about your issue, at the moment, our server sometimes isn’t consistent so it might be affected to your backend and your amount of products somehow in Manage Reviews. Please visit this link to update and synchronize the product: https://alireviews.fireapps.io/cs/update-products Sometimes, after this process, you will find some products which is removed from your Shopify store but still available on our Ali Reviews Dashboard. For this problem, please help me to check this link for deleting it: https://alireviews.fireapps.io/cs/delete-products I hope this might be helpful and solved your issue quicker. However, I have also checked on your product page, you don't have our app reviews box, that's the reason why you don't have any imported reviews to be shown. Please get back to me right after you have tried but it doesn't work. Regards, Ken
March 30, 2019
If anyone is having trouble with leftover reviews/code, (using Brooklyn theme) I had to remove a line from each of my theme.liquid, product.liquid, product-template.liquid & delete an alireviews asset or snipet (can't remember which type it was, but the name will give it away). Please include an option or put a trigger in the uninstall of the app to remove left over code. As many people here have said, uninstalling the app will leave reviews or random bars on your products pages. Really bad customer experience, I wanted to remove this app for now and would have considered the paid version down the line - not so sure now. If this is fixed, I'd gladly modify or delete my review. Until then, this is potentially breaking stores for a lot of people that are not savvy enough to know how to fix/revert it.
Hi, Normally, when you've uninstalled our app, there will be a code leftover on your site. I got your concern, you can simply follow this instruction via this link for removing the leftover code: https://help.fireapps.io/ali-reviews/storefront-display/how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already If it doesn't work, please create a staff account to email: [email protected] for us to log in and remove leftover code for you. Make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. We'll check and help you asap. For more details on how to create a staff account, kindly read this article. Regards,
March 27, 2019
this app is terrible they charged me 3 times and it doesn't work at all :( I am really disappointed when I went to import the reviews from aliexpress and nothing is working !!! It does not appear on my webstore even if I change the code !
March 20, 2019
this app is terrible they charged me 3 times and it doesn't work at all :( I am really disappointed when I went to import the reviews from aliexpress they didnt work they use this terrible excuse for 3 weeks then stopped replying "Hi K*****, , this is Ken, thanks for your message. At the moment, the server is maintained, so we can't do anything, it will be back soon in few minutes." "The server of Ali Reviews is maintained, it will be remained to normal again soo, so that is the reason why you can't do anything at the backend."