CS Amazon Integration & Sync

Its an amazing app and it suffice my needs and great Customer Service team. Definitely worth a try. Thanks

We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.

Great support once you get in touch with them and very easy to list once set up correctly. Only downside is ease of use for beginners on Amazon and manuals are a bit hard to follow

I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.

Really good quality service, thank you for your help Keterson Navarre ! He was always there when I need his help !

I finally found the perfect app for me... It does its job perfectly. Recommended! Cheers for the developers :)

After 30 days of using this app, here is the GOOD and BAD. We needed integration to various Amazon marketplaces, including FBA and FBM, and be able to sync it all to Shopify main store for orders tracking and inventory The app provides many features that cover that and probably a lot more, but we were not able to get to them due to lack of any on-boarding assistance, meaningful support and extremely long response time on an average that took a day or more. In other words, you pretty much on your own. ________________________________________________________________________________ ***PROS*** - Integration (see CONS) with Amazon various international and domestic markets. - Orders imported seamlessly to Shopify for FBM or from FBA fulfillments. - SKU matching seamless for inventory tracking in Shopify. - Ability to turn On/Off sync between app and Amazon per each marketplace. Handy when nothing works and you got many items stuck in limbo. ***CONS*** - You are on your own. Let me repeat that - You are on your own. - There is no on-boarding help. None, zero. - Real Support Response time regardless of published notes are as such: Tomorrow. That's the best estimate. Maybe day after tomorrow if your ticket magically does not get assigned to the one and only support rep we ever encountered. So the same guy. - In case of emergency if you have hundreds of SKU's in trouble on Amazon there will be no phone support, chat support, remote support or anything else you are imagining to be standard as of 2021. - Integration with Amazon various marketplaces has number of nuances that has to do with SKU matching and ability to track FBA inventory, but you are not going to know that until you deep in. For example, in North America we are still trying to figure out how to track FBA inventory in Canada and USA, since they are under North America Unified Accounts. We are afraid to even think of Europe with many more markets. 7 days emailing (1 email per day) and no resolution to this with support agent (that same guy). Every day you get a new statement that contradicts yesterday's statement. We wait until tomorrow to get a response to yesterday question. I figure another month or so and we get one paragraph of useful help. I am sure the problem could have been solved in about 10min via chat, remote or phone call. ________________________________________________________________________________ Hopefully by now you are catching the drift of how this works here. If you have a small store (few SKU's) and really good with programming, database and clear understanding of the flow of data or you like exciting midnight surprises with mission critical software, then this is for you. We actually have most of it covered and still in trouble. If you like to have someone walk you through the process and fine tune what is shown in general video to work for your store, then you are in trouble too. I like to be fair and offer real assessment. I am not afraid to work with company that has one guy that covers it all. But I cannot stand when employees or owners do not take customer's problems personally and seriously and do not care to get involved to see it completely through. "That's not my problem attitude" how good business or software gets in trouble. Take this review at your own risk for all its worth.

We started last week with a this app, and we paid for them to customize our products to upload to amazon. They just uploaded one category and they did it without any problem,they customized it as we requested. Customer service has being very friendly and fixed all the issues very fast I will update this review at the end.

Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating. Perhaps it is time to look for an alternative app.

Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.

So far so good, thank you to the developer and the rest of the team! I would highly recommend! Easily link products, easily navigate, automatic sync! You can view the products one by one to see what they are linked to. Thank you so much! We have really enjoyed the app so far! We highly recommend that you download!

I used this app to help sync our shopify website with Amazon. Once we got the app setup, it was easy to get all of our inventory sync'd and selling on Amazon. It was so easy it felt like it happened overnight!

Very nice tool . Support helps to solve issues. Works very good so far. Easy integration. A little bit confusing in the beginning with the different settings and needs. but they have a lot of faqs to solve these questions.

We had an issue with synchronization betwen Shopify and Amazon for Fraudulent orders and olivier help us very quickly. The exchange was very clear and efficient. Solution was found very quickly.

The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.

App works as mentioned and price is relatively reasonable. I had some big troubles early on importing products lacking UPC as well as certain variants not being coded properly. An agent with the app helped me get everything straight and now all my listings are publishing perfectly. Now, this process took 20ish days to fully resolve. My rep was in contact with me often, but I never felt like it was not going to be resolved or worked on diligently. I am pretty satisfied with that service. Since the upload completed 2 days ago I have netted 6 additional sales. Since starting with the app I have added an additional 40 sales and ship all orders through Shopify. Probably a customer for life on this one.

This used to be a great app with outstanding customer service. No more. Too many bugs in the app and ZERO customer service. Maybe someone else owns the company now. It deserves no stars for complete disappearance of any customer support. Do not aggrevate yourself and waste hours. Get something else. CED Commerce is much better.

Really good app especially for merchant fulfilled fbm orders on amazon! Highly recommended, we're yet to trial it for fba orders.

dont even think about using this app. It ruined my whole amazon store by mixing up images and prices. Deleted ASINs and lost all my product reviews that I have aquired over 5 years.

I used this app to integrate Shopify with amazon Eu. Support team was extra extra helpful. They constantly upgrade and update the app for users.