CS Amazon Integration & Sync

July 22, 2021

After 30 days of using this app, here is the GOOD and BAD. We needed integration to various Amazon marketplaces, including FBA and FBM, and be able to sync it all to Shopify main store for orders tracking and inventory The app provides many features that cover that and probably a lot more, but we were not able to get to them due to lack of any on-boarding assistance, meaningful support and extremely long response time on an average that took a day or more. In other words, you pretty much on your own. ________________________________________________________________________________ ***PROS*** - Integration (see CONS) with Amazon various international and domestic markets. - Orders imported seamlessly to Shopify for FBM or from FBA fulfillments. - SKU matching seamless for inventory tracking in Shopify. - Ability to turn On/Off sync between app and Amazon per each marketplace. Handy when nothing works and you got many items stuck in limbo. ***CONS*** - You are on your own. Let me repeat that - You are on your own. - There is no on-boarding help. None, zero. - Real Support Response time regardless of published notes are as such: Tomorrow. That's the best estimate. Maybe day after tomorrow if your ticket magically does not get assigned to the one and only support rep we ever encountered. So the same guy. - In case of emergency if you have hundreds of SKU's in trouble on Amazon there will be no phone support, chat support, remote support or anything else you are imagining to be standard as of 2021. - Integration with Amazon various marketplaces has number of nuances that has to do with SKU matching and ability to track FBA inventory, but you are not going to know that until you deep in. For example, in North America we are still trying to figure out how to track FBA inventory in Canada and USA, since they are under North America Unified Accounts. We are afraid to even think of Europe with many more markets. 7 days emailing (1 email per day) and no resolution to this with support agent (that same guy). Every day you get a new statement that contradicts yesterday's statement. We wait until tomorrow to get a response to yesterday question. I figure another month or so and we get one paragraph of useful help. I am sure the problem could have been solved in about 10min via chat, remote or phone call. ________________________________________________________________________________ Hopefully by now you are catching the drift of how this works here. If you have a small store (few SKU's) and really good with programming, database and clear understanding of the flow of data or you like exciting midnight surprises with mission critical software, then this is for you. We actually have most of it covered and still in trouble. If you like to have someone walk you through the process and fine tune what is shown in general video to work for your store, then you are in trouble too. I like to be fair and offer real assessment. I am not afraid to work with company that has one guy that covers it all. But I cannot stand when employees or owners do not take customer's problems personally and seriously and do not care to get involved to see it completely through. "That's not my problem attitude" how good business or software gets in trouble. Take this review at your own risk for all its worth.

June 15, 2021

We are using this app for the last couple of months. We switched from another app because they were too slow to add connection to new marketplaces. Maybe because I was used to another interface, it took me around 1 week to get used to this app. Even though it took time to get used to, the app worked very good from the beginning. I learned about some options and functions in the following days. The customer service is also top quality. I always received replies quickly and problems have been solved, except one case but we concluded that the problem is not due to the app.

May 24, 2021

We started last week with a this app, and we paid for them to customize our products to upload to amazon. They just uploaded one category and they did it without any problem,they customized it as we requested. Customer service has being very friendly and fixed all the issues very fast I will update this review at the end.

March 30, 2023

Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating. Perhaps it is time to look for an alternative app.

May 13, 2021

Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.

May 4, 2021

I'm not used to give a review, but this application really deserve 5 stars. If you're a Shopify seller, you'll not find a better app to work with Amazon (import the orders from Amazon to Shopify, update your inventory, create unlimited rules, and much more) Note that the support team is great and will never give you up if you need any assistance.

April 26, 2021

So far so good, thank you to the developer and the rest of the team! I would highly recommend! Easily link products, easily navigate, automatic sync! You can view the products one by one to see what they are linked to. Thank you so much! We have really enjoyed the app so far! We highly recommend that you download!

April 21, 2021

I used this app to help sync our shopify website with Amazon. Once we got the app setup, it was easy to get all of our inventory sync'd and selling on Amazon. It was so easy it felt like it happened overnight!

April 14, 2021

Very nice tool . Support helps to solve issues. Works very good so far. Easy integration. A little bit confusing in the beginning with the different settings and needs. but they have a lot of faqs to solve these questions.

Sept. 13, 2021

We had an issue with synchronization betwen Shopify and Amazon for Fraudulent orders and olivier help us very quickly. The exchange was very clear and efficient. Solution was found very quickly.

Aug. 1, 2022

The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.

Feb. 21, 2021

App works as mentioned and price is relatively reasonable. I had some big troubles early on importing products lacking UPC as well as certain variants not being coded properly. An agent with the app helped me get everything straight and now all my listings are publishing perfectly. Now, this process took 20ish days to fully resolve. My rep was in contact with me often, but I never felt like it was not going to be resolved or worked on diligently. I am pretty satisfied with that service. Since the upload completed 2 days ago I have netted 6 additional sales. Since starting with the app I have added an additional 40 sales and ship all orders through Shopify. Probably a customer for life on this one.

March 4, 2023

This used to be a great app with outstanding customer service. No more. Too many bugs in the app and ZERO customer service. Maybe someone else owns the company now. It deserves no stars for complete disappearance of any customer support. Do not aggrevate yourself and waste hours. Get something else. CED Commerce is much better.

Jan. 25, 2021

Terrible it does not work and their support is rubbish- do not waste your time, this is app will not update your products

Jan. 13, 2021

Really good app especially for merchant fulfilled fbm orders on amazon! Highly recommended, we're yet to trial it for fba orders.

Dec. 15, 2020

dont even think about using this app. It ruined my whole amazon store by mixing up images and prices. Deleted ASINs and lost all my product reviews that I have aquired over 5 years.

Dec. 11, 2020

I used this app to integrate Shopify with amazon Eu. Support team was extra extra helpful. They constantly upgrade and update the app for users.

Nov. 20, 2020

We use this app with more than 3000 listings on amazon EU and it works very well. Moreover they just implemented a new feature based on our feedback in less than one week so 5 stars for you common services team !

Nov. 10, 2020

Without this app, I don't think we would have been able to list our products on Amazon at all! It really seems to do everything we would need it to. Although the interface is a bit confusing at first, there are plenty of guides/FAQs/videos included that helped us figure out how to get things set up. Additionally, the customer support is EXCELLENT and is really what sets this apart from most other apps: Olivier really goes above and beyond to help you out if you reach out with a question about how to achieve something, and he even made tweaks to the app based on some issues we were running into with the app and even added in extra functionality (like background image removal!). He also extended our free trial until we were able to get the app working as we needed to.

Oct. 14, 2020

This app allowed us to simplify our amazon management process 10 fold. Its price is reasonable and allowed us to eliminate 3 other external tools for managing amazon orders. Their support is great and they always find a solution for any thing we come up with.