CedCommerce Amazon Channel
CedCommerce Amazon Channel- Sell On Amazon Effortlessly
Rating
4.7
feedback
1,293
chart
#380
All reviews
Rating Breakdown
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Dec. 4, 2023
We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.
Nov. 28, 2023
Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!
Nov. 21, 2023
They will continue to charge you after you uninstall the app. You have to jump through extra hoops when you disconnect and uninstall this app. They also have a strange way of billing overages and if you go 1 order over, they don't bill you the overage, they stop fulfilling orders.
Nov. 16, 2023
This app was not seamless. It would not integrate amazon seller account it was focused on amazon pay. The support was horrible no one responded to my request for help
Nov. 1, 2023
Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they provide zero help. i provided them access to my actual amazon account to resolve it all, yet they didnt bother to log onto it even once in 2 months! They only care about money otherwise they would have resolved my issue or even taken one step towards solving it. For anyone considering paying them to list online , save your money cuz i lost mine. pathetic and selfish. terrible customer service AND THEY REFUSE TO REFUND ME.
Dec. 8, 2023
Very dissapointed to see the App stopped working 8 days ago and is not fixed yet. Uninstalling the App...
Oct. 19, 2023
Seit 5 Monaten bekommt es der Anbieter nicht hin uns als Anwender zu unterstützen ein einziges Produkt auf Amazon zu listen. Wir wollten unsere Absatzwege auf diesen Kanal ausweiten und lediglich 10 Bestseller dort verkaufen. Es entstehen immer wieder neue Fehler, bei denen wir keine Unterstützung unterhalten. Mit jeglichen Anbietern bin ich immer sehr zufrieden, aber der Support dieses Anbieters ist katastrophal! Absolut nicht empfehlenswert!
Oct. 14, 2023
I'm currently seeking assistance, but it seems I'm encountering some challenges. Despite diligently following all the required steps, my listings have yet to be published. This situation is becoming increasingly frustrating. I'm perplexed by the positive reviews this company has received for its support, as the individuals who have aided me so far have not proven to be very helpful. My primary goal is to get my listings online, and I'm puzzled as to why this process has proven to be more challenging than expected. This is a cry for help, please help me get my listing up!
Hello Electra Mirrors, We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations. As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. Please reach out to our support team again, and we'll do our best to address your concerns promptly. Thank you! Team CedCommerce
Oct. 5, 2023
If i could leave 0 stars i would. Awful app full of errors. Support is so bad it is actually laughable. We had a fairly simple issue that needed resolving, and after 2 weeks of back and forth with multiple attempts from support to 'fix' the problem we gave it a go ourselves and managed to solve the problem. A warning, support seem to genuinely only be interested in gaining your Whatsapp details, and instead of offering support try to sell you their 'we can list your products for a fee' sales pitch. It's almost like they have set this app up with so many errors and problems you have to speak with them so they can try and sell you a fix. Anyway, after almost 3 weeks of trying to get products to list correctly without it crashing or bringing up random errors we have decided to look elsewhere. Shocking app and service.
Hello Ink North We apologise for your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible. For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations. As Amazon is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace. If you get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Oct. 2, 2023
They will happily double charge you for any excess fees and not allow you to use the app for 24-48 hours while they investigate. Will update if we get a resolution.
Hello SnowPaw Store, We apologise for the inconvenience. We have fixed your concern permanently. Please get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Sept. 14, 2023
The app wouldn't work. Whenever I hit the button to process and import my products to Amazon, it would process and then stop processing and give me no updates about errors or why it stopped. It did this for every product I tried. When I contacted support about this, they were literally no help at all. Probably the worst support I've talked to. Not only did they take so long to respond every time, but they literally explained nothing on why it didn't work and were no help. Then they told me that the only way it could be fixed was if I scheduled a meeting with them. I feel like this is completely ridiculous and I definitely do not recommend this app. Still have no idea why it didn't work and going to be looking for a different way to connect my store to Amazon.
Dear Kura Sensei’s Sales, As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. Apart from this, we apologize that you haven't received the expected response from the team. If you get back to us, we will surely help you Look forward to serving you again !! Team CedCommerce
July 26, 2023
If I could give this app a 0 I would. After reaching out to 6 reps within the span of 4 days I was told either to update the template or I can pay them to fix it. I just felt it was a SCAM. This app doesn't have an FAQ nor does the reps honestly tell you the issue but that they "fixed it" and I would need to literally ask them a ton of times "what was wrong with it?" until they tell me the answer. I wanted to try this out for at least a week regardless of the issues I kept running into. For four days after continuously reaching out to Support my products were NEVER synced and published to Amazon. The most difficult issue was the Parent-Child Sku due to the variants I had. There's no option in this app to fix this. Unless you pay them to go in to your template and manually add it to you. And this is for a T-shirt.
Hello A Typical Nobody team, We are sorry to hear about your experience with the CedCommerce Amazon Channel app. We take customer feedback seriously, and I'd like to address your concerns. Firstly, we apologize for the inconvenience you've faced with our app. We strive to provide a seamless experience for our users, and it seems that we fell short in your case. We are committed to making necessary improvements to enhance the functionality and support you receive from the CedCommerce Amazon Channel app. If you get back to us, we will surely help you. Look forward to serving you again !! Team CedCommerce
July 24, 2023
Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.
Hello Pierogi Gifts, As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products. Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way. We look forward to the opportunity to assist you effectively. Regards Team CedCommerce
July 21, 2023
No way of downgrading plan - watch out. I've tried to downgrade my plan to the free as our store is quite and I got in touch to tell me that it's their policy that I can't downgrade out of a free plan. Stay away.
Hello, Halvo Coffee Roasters, We're sorry to hear about your difficulty while attempting to downgrade your plan. We understand your concern and would like to provide some clarification. Our policy does indeed state that downgrading from a paid plan to a free plan may not be possible due to certain limitations and features associated with each plan. However, we always strive to accommodate our users' needs to the best of our ability. We apologize if this caused any frustration, and we would like to explore alternative options that may better suit your current needs. Please get in touch with our support team, and we will work together to find a solution that works for you. Best Regards Team CedCommerce
July 12, 2023
The customer service told me only works on FIREFOX !!! I tried to use on Chrome and Safari without success, returns the error: "{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"
Hello DaRoAn, We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari. The error message you received, "Access Forbidden," is indeed unexpected. Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered. Will look forward to serving you again !! Team CedCommerce
July 7, 2023
I don't always write review but this app , made me do it . I somehow think they set the app in sucha a way that no matter how hard you try to upload a product , you end up with errors then you are foced to contact them which give them the opportunity to tell you how they offer paid services to list products for you , so basically their support is meant to inform you that there is paid service which you should consider. Also their support takes way too long to get back to you if you contact them more than 3 times about errors they stop restgponding. No idea where they are getting all these good reviews from to be honest.
We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations. We want to clarify that our intention is to offer both free and paid services to accommodate the different needs of our users. While our paid service is available for those who prefer assistance with listing products, we're committed to improving the user interface and uploading process to make it as user-friendly as possible for everyone. If you're willing, we'd love the opportunity to discuss your experience in more detail and work towards finding a resolution that leaves you satisfied. Please reach out to our support team again, and we'll do our best to address your concerns promptly. Thank you! Team CedCommerce
May 23, 2023
Simply put, it doesn't work. Error after error, contacting support time and time again, waiting sometimes days with no response. I don't understand how there are so many positive reviews when every single time we try uploading products there are errors on top of errors. 90,000+ products to list on Amazon and couldn't get more than a few thousand listed. What a waste of time. I don't even understand how this app is listed on shopify's app store considering that is full of errors and bugs. cedcommerce before responding to this review, check our support log including the feed error from 3 days ago that is still not resolved.
Hi ineedfabric.com, As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace. If you get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Dec. 27, 2023
Update (12/27/2023) Unfortunately I have to point out that the developer takes time but fails to solve this issue Update (12/16/2023) Unfortunately I must say that the App is unable to create new products on Amazon that have variations in colour, sizes, etc... (E.g. T-shirts - Shoes). Only publish variants without properly matching them to the main product (Parent). This does not comply with what Amazon expects. (05/17/2023) I tried and tested several Integration Apps (Salestio and Codisto) before deciding which one to use. In the end I chose CedCommerce and after some time using it I can confirm that I'm really happy with the choice I made. Inventory synchronization, order management, publishing new products or existing products on Amazon, thanks to the modern interface to use is easy and above all works very well. For any doubt, the assistance team is always ready to answer in a few minutes.
May 15, 2023
The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!
Dear Super E-cig Ltd, We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can confidently use the app without encountering the previously mentioned problems. Additionally, we offer a free plan, so you can test the app once more and experience the improvements firsthand. We look forward to serving you again and providing you with a seamless experience. Thank you for your patience and for giving us another opportunity. Best regards, Team CedCommerce
May 7, 2023
The App Works and has features that can get you setup on amazon. BUT, the invasion of privacy from this app is nothing but ridiculous. They Deliberately went out of their way to get my phone number and text me with no permission and unannounced. After contacting their live chat for some help with a minor issue, I am bombarded by their "Support Team" On WhatsApp. At first, I was extremely confused, but as time progressed their Support Team would try to spam me and sell me on their services for store optimization and upload. They even created a group chat on WhatsApp specifically for my store. I have also noticed an uptick in crypto scam texts from WhatsApp and My US number. STAY AWAY. Use something else.