Amazon by Codisto

Oct. 5, 2021

I didn't want to have to move from Shopify's native amazon channel but it was sunsetted - the team at Condisto was very helpful in helping me make the move.

Oct. 5, 2021

My Amazon by Codisto Amazon Listing Status Manage Listings Shopify Products synchronized with Amazon Listings Active 15 products Ready to List 0 products Missing 1174 products Errored 133 products Everything worked BEFORE the switch. Now... not so much. Would highly not recommend. There's no alternative app to chose from.

Oct. 5, 2021

Huge shoutout to Lynn in customer service ! A+ attitude and helped with all my issue. Knew every answer to questions I asked. The app is also amazing, integration is so much easier. Also awesome that we are able to see active skus on amazon !

Feb. 25, 2022

** Update #4 ** Promises are never kept and not updated in a timely manner. I was told we would have access to a beta test module for location restriction on items and that it would be available at the end of the following week. Followed up and they now say it will be more weeks! We are going elsewhere. They lose my $59 a month. ** Edit Update #3** Every month there is a billing problem. They report that we are over our plan limit and are not. Got it again this month. Really tired of having to have this fixed EVERY MONTH. Ready to cancel. ** Edit Update #2** Nikki fixed the billing problem. Shouldn't have happened and with other issues, I have limited patience now with this app. And that's unfortunate, because in theory it works great. If it didn't lump all inventory across all locations per SKU, it might even get 5 stars. We are walking a fine line between loving it and being ready to replace it. Once we open a store in a different city without shipping capabilities, this will be unusable. Unfortunate. But at least back to 2 stars again. **************************************** **Edit update** We keep getting the run around on locations working properly. Have some people from Codisto saying it is imminent. One saying it's not priority. Feel like I am being strung along. NOW, we got a notice saying we have exceeded our plan (Growth for 500 orders) and we've only had 122 orders during the month. Looking for another app, because this is just ridiculous. Very, very disappointed. ^^^^^^^^^^^^^^^ We really like the use of this App. It is much easier to use than the eBay integration we have. However, their lack of being able to limit which locations the inventory can access from Amazon is going to make this app unusable for us. They just lump all the inventory from all your locations into one total for your Amazon inventory total. You can buffer the total quantity but this doesn't matter when one of the locations does not have shipping capabilities. So either it's necessary to overbuffer or you lose out on potential Amazon sales. Very frustrating and told this is not a priority. Looking for another integration app, despite the fact it works well otherwise. Very disappointing. **Edit update**

Oct. 4, 2021

Great tool for amazon sellers and good value for money. Support is excellent too and very responsive

Oct. 5, 2021

UPDATE: The support team at Codisto has solved my problems so I've updated my rating from a 2 to 5, some was user error. Overall the app is good and working, so as long as it's doing what it should I am happy. With any new program there are going to be bugs and there is NO way to identify them all until you push it. The key is having good support and developers to address any issues quickly. -------------------------------After I installed the app, immediately all of my Amazon orders starting being imported into my orders page on shopify. I had over $10,000 of 300 + transactions that imported that all showed as FBA orders that were sold on the same day. So it's screwed up my report for the month showing that I had additional $10,000 in sales for one day. I eventually figured out how to stop the FBA orders from coming in by turning off the ALL Send Orders by Fulfilment Method AND using only Fulfilled by Merchant. I contacted support and how to remove these 300 + orders from shopify and no response. However, I have moved on and just will accept this issue. 2nd issue, I have several SKUs where the inventory won't sync with Amazon. They are linked with through Codisto but they are not syncing the inventory to Amazon. I have 80% of my other listings are syncing fine. I've been working with support for over a week now and now solution yet. I know they have a lot people on the app that has no issues but I am not one of them. -------------------------------I am sad to see Shopify stop their app, I never really had an issue before. I don't know why they made the decision to stop supporting it. This app has potential, hopefully they can get the bugs worked out soon.

Oct. 1, 2021

I had great help moving over to Amazon by Codisto from the Shopify Channel. Seems to be working fine!

Oct. 1, 2021

It's not perfect but it works. And they have A+ customer service! If I ever have any issues, I'm usually chatting with someone in under a minute.

Sept. 30, 2021

I am Japanese. I use this app, but the support is only in English. However, it is possible to consult with them quite quickly through chat and other methods. In addition, I use a translation site for smooth communication. There were some problems with importing names, etc. when working with Japanese, but by consulting with experts, we were able to find a way to improve the situation. The staff is very friendly and helpful. If possible, it would be great if the screen display could be in Japanese someday. However, I would like to continue to use this service.

Sept. 30, 2021

I used this app to help me finalize our Amazon Codisto page setup, Setup was very helpful and knowledgeable in answering our questions and concerns. We are very pleased... Ray

Sept. 30, 2021

Support was excellent, I did the migration in under 20 minutes, they acted as a guide the entire way. Very good in deed.

Sept. 29, 2021

After 2 hours of online tech support I was finally able to sync orders... Then had to go back and manually enter tracking for most of the orders from the day before... So 3 hours later we are back up and running, I think. Would be nice to have gotten a heads up about this instead of the surprise! Not pleased that we have to pay an additional fee for every order either! Looking into another fulfillment option to see what else is out there... I'm only giving 2 stars because of the 3 hours of lost time. Give me a week and the rating could go up or down

Dec. 17, 2021

**Beware! Serious flaw for anyone that uses Shopify Capital*** This app does not report sales from Amazon as sales for the purpose of remitting Shopify Captial loans. If a significant portion of sales comes from Amazon, you will lose your ability to automatically remit and possibly lose your eligibility for future Shopify Captial loans. That's not to mention that the app pushes pending sales to Shopify with no customer info or shipping address. It will never update these. There are many other flaws, and worst of all you have to pay for these problems. Stay away! The old Amazon app was free and worked flawlessly. This app is hot garbage.

Sept. 29, 2021

The previous amazon sales channel worked perfectly fine for usand was FREE. There are absolutely no additional features with Codisto that benefit my business whatsoever. I have had difficulties syncing orders and only 80% of my order fulfillment fed back into Amazon so I am having to go in and manually mark them all as shipped, so in additional to having to pay a fee it doesn't work well and wastes my time. As a small business with razor thin margins to begin with, being forced to use this app is one more nail in our coffin.

Sept. 29, 2021

It's easy to get an instant response via the chatbox and most issues can be solved within 10 minutes. I have a very impressive experience when working with this app.

Sept. 29, 2021

The previous Amazon app worked perfectly fine and was simple to use. Upon installing this app, I now have to go into the app, and select Amazon orders from a list that must be "transferred" into my Shopify account. A smart app would simply move my new orders automatically into my Order List without requiring extra work on my part. Furthermore, as someone who gets up to 9000 sales during our peak sales period, I hate the fees. The previous app was FREE and simple to use. The Amazon app by Codisto is not worth the money by any means. You've created more work for me AND you want me to pay you on top of that? You've gotta be kidding. Guaranteed Shopify gets a cut of the Codista fees, and that's why they're forcing it down our throats. EDIT: It's 11:39 PM and Codisto just called cause they thought calling someone close to midnight is a great time to talk. Holyyyyyyy. Sept 29 Update: Codisto decided to email me this morning and tried to justify calling me at 11:39 PM. In the words of the representative, "We reached out to you directly (time irrelevant) as you were clearly working online and thought you would appreciate an immediate response to fix your orders ". Yeah, we'll ring you and wake up your newborn because making sure you buy our app is of absolute importance! Horrible.

Sept. 28, 2021

Genner was super helpful! He got me up and running! He knows what he was doing and very professional. Thank you!

Sept. 28, 2021

This app works well, makes it very easy to upload our listings to Amazon. The customer support is great.

Sept. 28, 2021

Amazon is NOT simple but this app is making it really easy to transport products directly into your Amazon Seller account. And if you're lucky to have Marielle as support then you're guaranteed success!!

Sept. 28, 2021

Crazy helpful support chat - Russ is amazing. Took me from a complete novice to being able to list on Amazon really quickly.