Amplified Email & Abandon Cart
Increase sales with Email Marketing & Abandoned Cart Recovery
Rating
4.5
feedback
570
chart
#7,600
All reviews
Review RSS Feed
Dec. 18, 2025
I cancelled this application yesterday, December 17th, they billed me today December 18th!!!!
Dec. 9, 2025
I signed up for this app at the $29/month plan and was shocked to discover they later increased the subscription price without any notice and without me even using the app. I didn’t receive a single value or benefit, yet they continued charging me for months at a higher rate I never approved. When I reached out, support admitted they could only refund a small portion (three months) as an exception, even though the majority of the charges were never authorized in the first place. Their explanation was that “the responsibility for managing subscriptions falls to the account owner,” which feels extremely unfair when the pricing was changed on their end without clear communication. To make things worse, the app showed up as “unsupported” in Shopify, which made it impossible to manage or cancel properly. Shopify is aware of this issue, but the app developer still refused to take responsibility for the unapproved charges. This experience has been incredibly disappointing. If you’re considering installing this app, please keep a close eye on your billing—because they do not make pricing changes transparent, and you may end up paying for services you never used.
Hi there, Thank you for sharing your feedback. I’m sorry to hear that you feel disappointed, and I want to clarify a few details to ensure everything is accurately represented. You’ve actually been a customer for several years, and all billing has always been fully authorized through Shopify. We only charge what Shopify approves and processes on your behalf, based on your usage. Our pricing has remained the same since early 2022, and we have not changed or increased your plan during that time. Like most marketing automation apps on Shopify, billing is based on the size of a store’s contact list. Over the years, your contact list grew, and billing correspondingly grew to the correct tier. These tiers have been publicly available and unchanged for more than three years. Regarding the “unsupported” message you saw in your Shopify admin, this is due to our app currently using Shopify’s REST API for certain endpoints. Shopify is phasing out REST sometime next year, but it continues to function normally until that deadline. We already have a full migration to GraphQL on our roadmap. This display label does not affect the functionality of the app in any way, and merchants continue to use all features without issue. As for the refund, our standard policy allows for a one-month courtesy refund. In your case, we went above and beyond and approved a three-month refund, which is significantly more than what most Shopify apps or even Shopify themselves would offer when the charges were authorized and ongoing for years. We genuinely care about your experience, and we tried to be as fair and accommodating as possible. We recognize and empathize with your situation. If there is anything else we can do, we’re always here to help.
Dec. 5, 2025
STAY FAR, FAR AWAY. CAUTION This is by far the worst Shopify app experience I’ve ever had. Within DAYS of installing, they pulled every single contact from my store without my permission, automatically added them into their system, and then used that as an excuse to auto-upgrade my plan and start charging me THOUSANDS of dollars for an app I wasn’t even actively USING. I didn’t create campaigns. I didn’t send emails. I didn’t approve an upgrade. They did it all automatically and billed me for it. I learned the hard way. Don’t make the same mistake.
Hello, we reviewed our records and it appears the app was installed for only about two minutes. No charges were incurred during that time. Can you double check that you are leaving the review on the correct application?
Dec. 29, 2024
June 10, 2024
May 13, 2024
So far, so good. I haven't used the app yet, but the set up process is easy & the support is excellent.
April 3, 2024
Just started using the app, Waqas was very helpful with setting up and looking forward to using the app going forward
April 19, 2023
great customer service. really appreciate the app. used it for a few weeks now. i'm sticking to the free plan for now but i may upgrade in the future.
April 4, 2023
Toller Leistungsumfang und schneller Support. Sehr freundlich und hilfreich war Waqas bei der Unterstützung von weiterer Einrichtung.
March 29, 2023
I highly recommend this app, the features are great. Most one we use is the Live Activity of active carts and their abandoned cart email flows and of course email campaigns for marketing to our existing customers.
March 29, 2023
Great app, I will start now and I am new here, but really happy thanks a lot to the great support¡ Really appreciate¡
Using app
18 minutes
Total reviews
1
Average rating
5.0
March 15, 2023
Awesome company! Have recently moved to Amplified to enhance our customer experience and so far from the layout, possibilities and excellent customer service I really can't fault these guys! Thank you for being here :)