AOV.ai Bundles Upsell
Set up Bundle Builder, Bundle Offers & Volume Discounts
Rating
5.0
feedback
1,145
chart
#170
All reviews
Review RSS Feed
Feb. 10, 2026
I hate this company! During Black Friday, the gift items caused a loss in GMV for our store. Now, due to the bundle app, there is a bug in my theme cart!!! I also hate the customer support of this company! How can I explain it to solve my problem! Who will handle it! That's terrible! I am very angry!!!!!
Hi, Thank you for taking the time to share your feedback about our app. First and foremost, please accept our sincere apologies for any inconvenience caused by the app or our support team. As the reported issue is technical in nature, we kindly requested access to your theme in order to investigate and resolve it effectively. During our live chat, we relied on a translation tool to communicate, which may not have conveyed our message clearly and could have led to some misunderstanding. We sincerely apologize for this inconvenience. Our team and I will continue to support you with the highest priority until the issue is fully resolved and your store is functioning as expected. Thank you very much for giving us a second chance to assist you further. Best regards, AOV Support Team
Oct. 17, 2025
The agent Dana was unthinkably unusefull, unresponsive and unable to help with my problems. If you get her its just better to delete the app
Hi, This is Lydia - Customer Success Lead at the AOV.ai Bundle app. First of all, please accept our sincere apologies for any inconvenience our Customer Support agent may have caused during your experience. As we offer 24/7 live chat support, there are certain shifts where only one agent is available. We sincerely apologize for the delay in response caused by connectivity issues and truly hope for your understanding. As the team lead, I would love to offer you personalized 1-on-1 assistance to address all your needs should you consider reinstalling the app. Once again, we are genuinely sorry for any inconvenience this may have caused. I look forward to hearing from you and hope to have the opportunity to support you better. Best regards, Lydia