AOV.ai Bundles Upsell

Hi, It’s Lydia here, Customer Success Lead from the AOV.ai Support Team. Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced recently. The current behavior with the two “Add to cart” buttons is expected, as one button works with the theme quantity selector while the other works with the volume discount widget to ensure discounts are applied correctly. That said, after reviewing your feedback carefully, our dev team confirmed that we can support a custom setup to display only one button while still keeping the discount working properly. We’d really appreciate the opportunity to assist you further and help customize this for your store. We’ve also sent you an email to discuss this in more detail, and I’ll personally follow up on your case to make sure it receives the highest priority from our side. Looking forward to hearing from you. Thank you again for your feedback and understanding. Best, Lydia

Hi team, Thank you for your feedback, and we’re truly sorry for the experience you had with our app. From what you described, it seems the app may not have been set up or displayed correctly. In most cases, the app needs to be enabled in App Embeds and added as an App Block in your theme for it to show properly on the storefront. We also noticed you couldn’t reach our live chat, which is not the experience we want for our users—there may have been an unexpected issue on our side. We completely understand how frustrating this must have been, especially when you were trying to test the app, and we sincerely apologize for the inconvenience caused. If you’re open to it, we would really appreciate another chance to support you further. I have also sent you an email to follow up on this issue. Looking forward to hearing from you soon. Thank you so much! Best, Lydia Customer Success Lead

Hi, Thank you for taking the time to share your feedback about our app. First and foremost, please accept our sincere apologies for any inconvenience caused by the app or our support team. As the reported issue is technical in nature, we kindly requested access to your theme in order to investigate and resolve it effectively. During our live chat, we relied on a translation tool to communicate, which may not have conveyed our message clearly and could have led to some misunderstanding. We sincerely apologize for this inconvenience. Our team and I will continue to support you with the highest priority until the issue is fully resolved and your store is functioning as expected. Thank you very much for giving us a second chance to assist you further. Best regards, AOV Support Team

Hi, This is Lydia - Customer Success Lead at the AOV.ai Bundle app. First of all, please accept our sincere apologies for any inconvenience our Customer Support agent may have caused during your experience. As we offer 24/7 live chat support, there are certain shifts where only one agent is available. We sincerely apologize for the delay in response caused by connectivity issues and truly hope for your understanding. As the team lead, I would love to offer you personalized 1-on-1 assistance to address all your needs should you consider reinstalling the app. Once again, we are genuinely sorry for any inconvenience this may have caused. I look forward to hearing from you and hope to have the opportunity to support you better. Best regards, Lydia