Appstle℠ Memberships
App for membership plans, member perks, and recurring payments
Rating
4.9
feedback
691
chart
#554
All reviews
Review RSS Feed
Sept. 3, 2024
I recently evaluated this app for my business, and I've encountered several issues that have impacted my experience: 1. Tag Management: When a customer cancels their membership, their tags remain on the Shopify customer list, and there is no option to remove them. 2. Perk Access: Even after logging out on any browser, the discount perks remain active, allowing anyone to access them without restriction. 3. Discount Limitations: The app only allows one discount perk per member and does not support applying multiple perks or setting limits. This limitation prevents customization for different membership tiers. 4. Customer Service Experience: Initially, I was pleased with the customer service. However, I encountered issues when granting temporary access to a support representative. Despite "Uri's" efforts, multiple customer profiles were erroneously added to my list. I am unable to delete these profiles due to the app’s limitations on tag removal. Based on these challenges, I am considering switching to a different app and would not recommend this one at this time.
Hi, This is Ria, the co-founder of Appstle. I have reviewed your concerns: 1. Actually, the issue you were facing was not a tag removal issue, but it was a customer removal issue, which Shopify doens't allow as of now, if a customer had a recurring purchase with a store in Past. As explained in one of chat sessions as well in reference with this Shopify community discussion doc: https://community.shopify.com/c/subscriptions-apis/cannot-delete-customer-with-cancelled-subscription/m-p/1989782#M1742 2. It should not happen, if you are logged out and trying to checkout with a different email (the discount code will get invalidated itself). But if you are logged out and checking out with an email which is a valid membership, the discount will be applied as this is a known behaviour. But if a customer (who is not a member) is trying to copy and paste that code on their checkout, the code will be invalidated itself. 3. This is how the system works with Shopify as of now, even if you have two discounts combined in Shopify and wish to apply both on checkout, one will be applied automatically but the other needs to be applied manually. 4. This is again the same thing as point 1, you were not able to delete the profiles due to the reason they had a subscription in the past, and not due to the tag being present in their profile. I am happy to have a chat with you to personally go over any other concerns you may have. You can email me [email protected] Thanks,
Sept. 3, 2024
Customer support came online within 2 mins, and within 5 my config was sorted. Super helpful and fast. Really makes a difference amongst a sea of sketchy apps with terrible documentation and now support. These guys are the opposite. Super good.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Sept. 2, 2024
We recently moved our little (not-for-profit) Shopify based membership system over to Appstle, so as our organisation membership base grew, we could better support them. Appstle lived up to our expectations- not only did they help us migrate our membership list and set up our plans, even when some of our members (slipped through the gaps) during the test periods and transfer, they went out of their way to help us resolve the issue. Thank you to Adrian and the team for your excellent service - always patient, polite and timely. Kind regards, Therese - Munda Biddi Trail Foundation
Thank you for your kind review! We’re delighted that we lived up to your expectations and that we could assist you effectively during the migration of your membership system. We look forward to continuing to support and your growing membership base.
Aug. 30, 2024
Very good App, customer service is great, very responsive, very professional and very fast for all requests! I recommend this application without hesitation
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Aug. 29, 2024
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 29, 2024
Appstle has all of the functionality we need as a beginning business, and excellent support. They have been extremely responsive in helping us to get set up.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 27, 2024
Support worked diligently to help me create the best memberships options to meet my business needs.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Aug. 26, 2024
This app is great! I can't find a better alternative on Shopify so this app is the best. and customer service helps with every problem.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 20, 2024
absolutely amazing!!!! I never write reviews but their customer service is the best ive ever had for any tech. fast replies and fixes problem for you and send video explaining what they did.10000000/10
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Aug. 16, 2024
Excellent support team and a great app!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Aug. 15, 2024
It's been really easy to setup and use. Great app for our use case. I had a question and reached out to support, they literally reached out in like 30 seconds and solved my questions.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 15, 2024
This app is great! The customer service for this app is amazing and a customer representative always responds with the answer to help in a quick and timely manner.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Aug. 13, 2024
Good customer service, started today with aapstle app
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 7, 2024
We've had a few hiccups with regard to set up but overall, it's a great app. The support team is helpful as well!
Aug. 7, 2024
I recently had contact with customer support and I am thoroughly impressed. My questions were answered competently and promptly, allowing me to continue with my work immediately. Additionally, the support team inquired about any other possible concerns I might have. Adrian was extremely friendly, competent, understanding, and he addressed my issue in a goal-oriented manner. I highly recommend this service based on my excellent experience.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 4, 2024
Great customer support.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Aug. 3, 2024
The support staff is amazing - always helping with fast response! Very helpful!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Aug. 1, 2024
Great membership app and fantastic support!
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
July 29, 2024
I'm still early on using Appstle Memberships, but so far I can't say enough amazing things about the customer support. I've chatted in and talked to both Jackson and Mia, and they have both been extremely responsive (responding in less than 3 minutes), I've had multiple questions that they've been patient enough to answer, they've researched things for me plus helped me come up with workarounds for things if needed. It's been a great experience so far and I know Appstle will help me scale my business, no doubt! Thank you Appstle and team (especially Jackson and Mia)!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
July 20, 2024
Appstle is great and customer service is also really responsive and helpful.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.