Attentive: AI‑led Email &SMS

We are an established brand and made the switch to Attentive over a year ago. Their onboarding team was organized and our reps (currently Marc) really add value to our SMS marketing. We've never had an issue with the platform and even the AI recommendations for text campaigns provide very good examples that we often use over our own planned copy.

We've used Attentive for 3.5 years now, and they have continuously impressed us each year with their innovations in the SMS/email space. Their support team is top-notch and will make setup a breeze. Can't recommend them enough!

Attentive has been a great partner to work with. They have helped our text program go from very slow and minimal, to a program that really does reach our customers and send them relevant texts. Their integration team was great to work with, and their continued support and partners have helped us many times. If you are looking for a partner to help with your text program then Attentive will be a great partner. Thank you!

Attentive works great for our team! They are trend setters and always are on the forefront of innovation in terms of proprietary features. Their support team is also amazing.

Attentive is a terrific SMS marketing provider. Their white glove service is unmatched and has been critical for my lean marketing team. They are an internal part of our marketing communications and their employees have all been amazing to work with. They do a great job at providing you with helpful resources and tools!

As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.

Attentive has been a top notch SMS provider. It's super easy to use and the White Glove support is second to none. Chat is always available so you never have to feel stuck, you can always get an answer. Reporting is great too.

If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke. Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part? They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service. Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.

Exceptional White Glove service - professional, patient, knowledgeable and timely. I also like the automated journeys, sign-ups and SMS message. Easy to you!

Attentive has been a GREAT new asset to our business. The support team is great at start-up, and there for you as you go. So glad they are part of our program.

Attentive has been a game-changer! The interface is so easy to use, the resources are insightful, and their customer support is the best part - their white-glove team and our own account manager are there to help with everything along the way. We only wish we would have brought Attentive on sooner!

The interface is very user friendly and the support the attentive team provides is incredible. Really great app for anybody looking to scale their SMS marketing.

Love the deep integration with Shopify attentive has built, we are segmenting and sending better than ever!

Attentive has quickly become an integral part of our marketing-generated revenue (roughly half of our revenue generated from email). We asked our ESP if SMS was cannibalizing our email leads and surprisingly, our account manager told us that SMS did NOT affect our revenue from emails, if anything, it's boosting it (more eyes, more touchpoints, not as invasive). If you have not considered SMS marketing for your company's needs, try checking out a demo. It is seriously game-changing since people check their texts more than they check their emails. Our Account Manager and the attentive team have been amazing too--helpful, problem-solving, and focused more on how we can get more customers looking at our products rather than how can we generate more revenue. Customer service is responsive and thorough, and the products they have in the pipeline are going to be game-changing. Attentive is compliant with all laws involving texting so there's no need to worry.

We love Attentive and would recommend it to anyone looking to scale the SMS/MMS program. The support is incredible.

Great service! My account rep is very responsive and helpful. The platform is robust and they keep innovating. I like the automated flows you can set up and the reporting is really easy to read. If you use Klaviyo it's similar to that for flows and will feel easy to use.

Attentive is great! Easy to use, their team is awesome, and SMS performance since switching to Attentive speaks for itself!

Our experience with Attentive has been nothing short of excellent! Our rep is so helpful, insightful and wonderful to work with. The UI is easy to use and they're constantly putting out new product releases and listening to their users for feedback. 10/10 would recommend!

Easy to use, very 'attentive' customer service, and helps us add a lot more sales each month! Highly recommend!

Cannot recommend Attentive enough for SMS marketing! In less than 6 months, our subscriber list has tripled and we are seeing incredible revenue numbers. But, I think the best part about Attentive is their fantastic support team. We have a dedicated success manager who is constantly optimizing for us and helping us grow. Their white glove team and live chat respond within minutes to any questions or issues I have. Overall, I recommend Attentive for any business looking to take their SMS marketing to the next level!