Auction Today
Run Auctions on Shopify with Auction Today – Boost Sales!
Rating
4.7
feedback
193
chart
#1,843
All reviews
Rating Breakdown
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March 26, 2024
Top support from Shakil, always understanding, friendly and knowledgeable. Thank you!
March 25, 2024
Excellent customer support, Shakil is quick to respond and delivers swift solutions.
March 24, 2024
We've been using the app for 3 days so far, and we've had nothing short of an incredible experience! The platform itself is better than the competitors we've used on the App Store so far, not just in features but in tech support as well! If this app isn't exactly what you're looking for, we highly recommend talking to support first before ending your free trial because Shakil and his team have been extremely accommodating with any problem we've run into, and they've taken our feedback and suggestions seriously! Would 100% recommend!
March 23, 2024
The support from the team has been exceptional. We have been running offline auctions for 13 years selling thousands of products and the move to online has been seamless and very fast thanks to Auction Today. Would highly recommend.
March 19, 2024
I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality. The mobile interface freezes when attempting to access features not included in my subscription plan. Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature. My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
March 18, 2024
Have just set up my first auction. It is a good clear platform. New to Shopify and so wasn't certain on how to integrate but I contacted support on live chat and got everything sorted in a couple of minutes! Thank you to Shakil for his assistance!
Aug. 5, 2024
I like the auction app. It has a few areas of improvement, but overall, i'd recommend.
March 16, 2024
Customer service had our issues fixed and things running smoothly very quickly
March 13, 2024
Have always wanted to run Auctions on our website - this was a great app to use. Leading the way is the customer service! Shout out to Shakil for providing 10 star customer service and helping me dial it in. Responded to my questions within 5 minutes and made changes on the fly. It was like I had my own developer! Looking forward to utilizing this app. Thank you!
March 12, 2024
Finally found an auction app that works well with my store theme. Had a few questions setting up and received answers within minutes. Outstanding support. Time to setup some live auctions!
March 3, 2024
Just got started and needed support. They were very quick to answer and resolve. A+
Feb. 29, 2024
Reliable and easy to use. Excellent tech support. We’ve had a lot of success with it! No question it’s worth the subscription fees.
Feb. 26, 2024
This is a great app - Shakil talked me through quite a few questions I had today, and was very helpful, making sure we got to the answer every time. Definitely recommend!
Feb. 23, 2024
Feb. 16, 2024
Shakil is AMAZING! Support is superior! If he is the face of this company, then this company is going places!!! One of the best encounters, technically and personally, I've ever experienced.
Feb. 16, 2024
We just started using the app and so far its good. The support assistance is fast and the issue was resolved within 5-10 mins. That fast.
Feb. 8, 2024
i was having a problem with the app but shakil of the support, with a magic touch resolved it, i'm very thankful to him. nice app and keep up the work!
Feb. 5, 2024