Australia Post Shipping by AMP
Australia Post rates, labels, and automated tracking made easy
Rating
4.4
feedback
176
chart
#3,327
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
18%
-
Less than a year
41%
-
More than a year
38%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, seamless integration with Shopify, time-saving features, and ease of use. Users appreciate the quick responses from the support team, especially mentioning the helpfulness of a staff member named Laura. The app is praised for streamlining the shipping process, providing accurate shipping rates, and offering customization options for shipping needs. Additionally, users find the app to be reliable and stable, with constant improvements over the years. On the negative side, some users have reported issues with billing, bugs in the app causing shipping problems, lack of 24/7 support, and discrepancies in shipping rates at checkout. There are complaints about the app not supporting certain shipping services, limitations on package sizes, and difficulties in setting up specific shipping requirements. Some users also mention challenges with app upgrades and the need for clearer instructions on certain features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 20, 2025
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
March 12, 2025
Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!
Feb. 25, 2025
Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating our requests, and takes the time to understand our business needs as if they were her own. I’d highly recommend them without hesitation!
Jan. 29, 2025
Can't recommend these guys enough! Their customer service is on point - they responded to my email within minutes. They proactively resolved my issue and provided me feedback on what the issue was and how to avoid it in the future (my issue was self-inflicted). As a Busy business owner, it was so refreshing to have received a response so quickly with my issue already resolved!
Thank you so much for your kind words! We’re stoked to hear that you had such a positive experience with our support team. Providing quick and helpful resolutions is what we strive for, and it's great to know we could make things easier for you. If you ever need anything else, we're always happy to help! Cheers Team AMP
Aug. 6, 2024
Great app and great support. Have been using it for 5 years now across 2 eComm businesses.
We love hearing this, and we're grateful for your support! It’s always our goal to provide seamless integration and reliable support. We look forward to continuing to support you as your businesses grows. Cheers, - Team AMP
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