AMP: Australia Post Shipping
Australia Post rates, labels, and automated tracking made easy
Rating
4.3
feedback
108
chart
#4,163
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
29%
-
Less than a year
36%
-
More than a year
29%
Reviews Summary
The reviews for the Addition app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include exceptional customer service, quick response times, and seamless communication with the support team. Users appreciate the app's ability to streamline shipping processes, save time, and integrate well with Shopify. The support team, especially Laura, is praised for being helpful, responsive, and proactive in resolving issues. On the other hand, negative reviews mention issues such as slow label generation, shipping settings being deleted overnight, lack of technical support, and billing problems. Some users also experienced difficulties with international orders and found the app to be clunky and buggy.
Highlights
Review RSS Feed
All reviews
Sept. 25, 2025
We've had some incredible help from the team at Addition recently, specifically Laura who has guided us with some very helpful information on the recent changes with Australia Post Shipping to the US. Can't recommend them enough. Thank you!
July 21, 2025
I spent over 10 hours trying to get everything working today and ended up losing business because of this app. No response from support at all. The app is clunky generating labels was painfully slow, often taking around 30 seconds per label. Customers were receiving errors saying their address couldn’t be shipped to, even though I tried everything. Some orders would work, others wouldn’t, for no clear reason. I upgraded the app after using it successfully for 5 or 6 years, hoping to use the new label feature and apply shipping rules like free shipping over a certain amount. That’s when everything went downhill. No customer support. No live chat. Nothing. You’re a tech company 24+ hour response times are not acceptable. I switched to “Australia Post Rates & Labels” and they responded immediately and helped me with setup. Honeslty wasted a whole day and lost money stressful to say the least.
Hi Travis, We're really sorry to hear how frustrating this experience was, especially after using the app successfully for so many years. It’s clear you put a lot of time into trying to get everything set up, and the issues you encountered clearly impacted your business and caused serious stress. That’s not the experience we ever want to deliver. We completely understand why you made the decision to switch, and while we regret not being able to support you in time, we do genuinely appreciate the honest feedback. It's already helped us identify some key areas to improve, particularly around setup support and response speed for merchants upgrading or using label features for the first time. If you're ever open to it, we’d still love to understand more about what happened behind the scenes so we can make sure no one else runs into the same roadblocks. In any case, thank you again for all the time you spent with Addition. We truly value the years you were with us.
March 20, 2025
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
Hi Francine, Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no removal or disconnection from our side. The app cannot remove itself from your shipping zones without manual action within Shopify. We provided advice on how to escalate this appropriately with the Shopify technical support team. The missing international rates relate to configuration issues we’ve previously flagged included incorrect package settings and dimensions. Unfortunately, we were unable to investigate the most recent case further as you declined to provide the full cart product details needed to replicate the issue. As with many businesses, we offer email-based support so we can keep a detailed history of issues and resolutions - including our earlier advice on adjusting package settings to fix rate visibility. We’re happy to assist further, but we do need full details in order to properly troubleshoot.
March 12, 2025
Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!
Hi team Thanks for your review. We know this was left during a frustrating moment, but we’re glad to see everything’s now working as expected and your default address is pulling through. We also saw you’ve upgraded to eParcel fulfilments — great move, and we’re excited to keep supporting you as you grow! While we know it might’ve felt slow in the moment, a 2-hour support reply isn’t too bad from our (1 person) support team! Thanks again for your patience and for sticking with us.
Feb. 25, 2025
Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating our requests, and takes the time to understand our business needs as if they were her own. I’d highly recommend them without hesitation!
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