Australia Post Shipping by AMP
Australia Post rates, labels, and automated tracking made easy
Rating
4.4
feedback
172
chart
#3,970
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
16%
-
Less than a year
44%
-
More than a year
37%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include great customer support, seamless integration with Shopify, time-saving features, and helpful staff members like Laura. Users appreciate the app's ability to streamline shipping processes and provide accurate rates at checkout. On the other hand, negative feedback revolves around issues with billing, incorrect shipping rates at checkout, lack of 24/7 support, and challenges with certain features like international shipping and packaging setup. Some users also mentioned difficulties with integrating other shipping services and limitations on shipping large items.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 6, 2024
Great app and great support. Have been using it for 5 years now across 2 eComm businesses.
July 3, 2024
Love this app and the support team! Integrates seamlessly with our Shopify and whenever I have an issue the support team are always there to help look into my problem and come up with a solution. If you’re looking for an Australia post plug-in, this is the one!
May 30, 2024
Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue and are refusing to give us a refund on the monthly subscription. The refund would at least help cover some of the discrepancy but they are refusing! I am going to find a new provider immediately as this is such a headache and costing our business. Would not recommend.
May 6, 2024
We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.
April 29, 2024
I would suggest only using the Lite plan of this app. We've been using it for a couple of years for shipping rates at checkout and it was all good until recently we tried upgrading to the Basic plan. The "ETA shown with shipping rates" feature doesn't work quite well for international orders - it shows longer time than Australia Post's website. Another big problem we had was updating packagings. Our shipping rates were down for a day on a weekend so I had to email the support team and waited till Monday - yes, their app is handling such an important step of online shopping and it charges quite a lot but they are not 24/7, not even supporting you on weekends. After their response I realised there's a really CRITICAL thing that you should always set up a packaging for customer checkout and it has to be "your own packaging" with clear dimensions of L/W/H, otherwise no shipping rates will show at checkout. We took a lot of efforts to finally figure out the details not mentioned for making shipping rates work, however this is not clearly stated in instructions! All these frustrating things we had made us downgrade back to the cheapest one...
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