All reviews

Rating Breakdown

  • 5
    95% (163 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)
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5 / 5 Share

Feb. 23, 2023

I've been using this app for over a year now with with our ecommerce shop and never had any issues, this app makes shipping simple easy and fast. I did just recently have a glitch with it and contacted customer support. I received a response within 10 mins and I can honestly say that the agent, Laura, was extremely helpful and did everything to assist me and we managed to resolve the issue quickly. Would highly recommend ! :)

Store

Sundaze

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

I can honestly say that the local Australian agent, Laura, has done nothing but try to assist me with every request. I tried this app a couple of years ago and deleted it due to it being a little glitchy, but reloaded under a different store because of its five-star reviews. I'm not going to suggest that it's an necessarily easy platform to navigate on the first viewing, but once it's set up correctly with the help of the team, it will save you an abundance of time. Stick with it, reach out to Laura, and get the job done. Tim

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

A very straight forward well balanced, easy to use application, and must for anyone that plans to link their store with Australia Post. Every time I reached out for assistance from their customer service team, I was given very fast and incredibly helpful replies, the team member in question whom I spoke with was very friendly and understanding, and willing to help me solve any issue I have come across thus far. I absolutely recommend this app :)

Store

SUNTONE

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2022

Never in my whole life have I experienced customer service as good as Addition. They are so quick to respond, patient, and so helpful, and it is highly appreciated. I never ever write reviews so trust me when I say that this is 110% worth every cent, and makes checkout so much easier.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2022

The support team are SO helpful, they email back to me really fast, and implements improvements / tweaks ASAP. For $10/month this is a REALLY good app!! Every app always has room for improvements and feature suggestions, but they're happy to work on it!

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 8, 2022

Super practical and hassle free App to manage shipping rates and import orders and customers' details to print out easily all the shipping labels needed. We have been using Addition app for the last 2 years and it has always been working smoothly. Outstanding Technical support and responsive and fast customer service. They can make a real difference if you need a specific customisation. I can only say positive words about these guys. 100% recommended.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 30, 2022

Work very well, support is there when I've needed it, the integration to my shop has allowed for fast accurate freight pricing live on my store front which means I am not loosing money from outdated estimates.

Using app

6 months

Total reviews

17

Average rating

4.9

5 / 5 Share

March 28, 2022

This app is really good. Thank you Addition, now we have time to watch Jeopardy at 4pm SBS channel, its re-runs but still ok. Although, I wish Takeshi's castle would come back. Ah... miss watching people get slammed by rubber balls. Thank you Addition app.

Using app

Almost 2 years

Total reviews

9

Average rating

4.0

5 / 5 Share

March 16, 2022

App works great and integrates all our shipping rates directly from Australia post. Great customer support too!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2022

The "must have" app for any Australian ecommerce business seeking to integrate with AusPost. There simply is no rival. Get it, learn how to use it, and enjoy.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 1, 2022

This is the best app. The support is amazing and I cannot recommend it enough. I finished with eparcel as sick of the over charging each month this is so much better

Store

SNAXX

Using app

12 months

Total reviews

8

Average rating

4.0

5 / 5 Share

Oct. 29, 2021

Addition has been a life saver in streamlining the customer checkout, and order fulfillment process. Many apps out there have super overwhelming interfaces, and many areas to click through, whereas this app takes all the parts you really need, and puts it into one super easy to navigate workflow. The customer service provided here is also second to none... quick and responsive, and able to overcome problems with ease! They helped me with the setup process and I can't give enough credit to how helpful they were the whole way through. There are still some features yet to come which will certainly help with organising things from the users side such as profiles and import/exporting tables, as for now it's pretty straightforward (which isn't necessarily a bad thing) so that will be very appreciated and basically make this a no-brainer app for anyone wanting to implement shopify and Australia Post. Keep up the great work guys.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2021

Addition is the best app available! We can process 100 orders in less than 15 minutes, customer service is beyond fantastic and you don't get price gouged on this essential extension. Would give more stars if I could.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 2, 2021

Fantastic app to simplify shipping! Compared to other shipping apps, this one is easy to navigate and use. I have used for well over a year now (and sent 1000's of parcels using it) and have never had any issues or troubles using it!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2021

Addition Support are super nice, easy to deal with, this app is brilliant, does the hard work for you, you wont regret it!!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2021

Addition has saved me sooooo much time processing orders. It's easy to connect it to my Shopify store . Once I was up and running I was amazed at the time it is saved me everyday processing orders. It's given me more time to do extra things in my day. The few times I did need help , Addition support jumped right in and helped me. Their customer support was great and nothing was a problem. Addition is easy to use and has all of the essentials you need.

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 26, 2021

The app has massively saved us time, money, and general frustration with Australia Post. Their customer service is the best I've experienced, with helpful responses within a couple hours, and any app feature requests I've made have been implemented to a quality degree. Highly helpful staff and an effective app makes for an enjoyable experience.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 16, 2021

THIS APP ROCKS!!!! Very helpful programmers and support staff easy to use... saves me hours and hours of time!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2021

FANTASTIC customer support (the dev normally responds within a few hours). It sounds like Aus Post make it hard to play ball if you're not an eParcel user, but for small businesses like us, this is a lifesaver for speeding up our fulfilment. THANK YOU!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

I really love this app. I had some difficulty setting it up just because I'm not that great with computers but the help staff was incredibly helpful and replied right away. The app is easy to use once you read the instructions and super useful for my business selling prints of my paintings. Thanks for the help and the great app! Totally worth the monthly fee.

Using app

Over 1 year

Total reviews

1

Average rating

5.0