AMP Australia Post Shipping
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Great app and great support. Have been using it for 5 years now across 2 eComm businesses.
We love hearing this, and we're grateful for your support! It’s always our goal to provide seamless integration and reliable support. We look forward to continuing to support you as your businesses grows. Cheers, - Team AMP
2026 Update: Still loving this app, support got back to me today quicker than ever! Love this app and the support team! Integrates seamlessly with our Shopify and whenever I have an issue the support team are always there to help look into my problem and come up with a solution. If you’re looking for an Australia post plug-in, this is the one!
Hi Dan, thanks so much for being a loyal user of our app! It’s fantastic to know that both the app and our support have been valuable to your business over the years. We look forward to being a part of your eCommerce journey for many more to come! - Team AMP
Helpful customer service!
We’re sorry to hear about the issues you’ve faced with shipping rates and the increase in pricing. We completely understand how this has been frustrating. We can see the app is still installed, so we’ve sent you an email to see if you’d like any further assistance in resolving the discrepancies. Would love to get this sorted out for you! - Team AMP
We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.
Thank you for the glowing review! We’re so glad the app has continued to meet your needs and that you’ve found it reliable and valuable over time. Your trust and feedback keep us focused on improving to ensure we always meet the highest standards. We're grateful for your continued support! - Team AMP
I would suggest only using the Lite plan of this app. We've been using it for a couple of years for shipping rates at checkout and it was all good until recently we tried upgrading to the Basic plan. The "ETA shown with shipping rates" feature doesn't work quite well for international orders - it shows longer time than Australia Post's website. Another big problem we had was updating packagings. Our shipping rates were down for a day on a weekend so I had to email the support team and waited till Monday - yes, their app is handling such an important step of online shopping and it charges quite a lot but they are not 24/7, not even supporting you on weekends. After their response I realised there's a really CRITICAL thing that you should always set up a packaging for customer checkout and it has to be "your own packaging" with clear dimensions of L/W/H, otherwise no shipping rates will show at checkout. We took a lot of efforts to finally figure out the details not mentioned for making shipping rates work, however this is not clearly stated in instructions! All these frustrating things we had made us downgrade back to the cheapest one...
Hi team! We appreciate your long-term use of the app and the feedback. We’re always striving to improve, and we’re sorry to hear the ETA feature didn’t work well for international orders, the ETA's do come from the Australia Post API rather than the public ETA on their website so unfortunately we aren't able to edit them at this stage. We can see you’ve downgraded to the Lite plan, but if you ever reconsider upgrading again, feel free to reach out—we’ll be happy to support you through the setup to ensure everything works smoothly. - Laura @ Team AMP
After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.
We have had this app since 2022, at that point we received great customer service when adding new products was causing issues. Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money. If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies. Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish
Hi Emma, Thank you for sharing your feedback and for being with us for such a long time! We understand how frustrating it must have been to experience downtime, especially when running a business. While our support team is growing, we currently don’t offer after-hours support, but we’re working hard to improve our overall support experience and response times. Please feel free to reach out if there’s anything we can do to ensure everything is running as smoothly as possible moving forward. - Laura @ Team AMP
Great app, it makes the process so fast and easy. I have been using this app for over 3 months. Thank you!
This app is amazing. I Can get my usual work done now in 1/3 of the time! Being time efficient in a small business and being a single parent, time is precious. Thanks for an amazing app!
Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it. Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid
Hi Green Genius, Sorry we fell short when you reached out! While we don't currently have an after hours support team, we do pride ourselves on responding quick smart when we're online. Our app doesn't block stores from connecting other shipping services, but rather the issue here is you are trying to connect to an independent company called "Interparcel", which is not a service provided by Australia Post. You can check out the Interparcel website and download their app to connect your store to their platform. The TCC app can certainly support businesses who ship oversized or heavy items however you do need the right Australia Post contract for this capability. Shipping can be a confusing space! We’re happy to provide further guidance, even if you’re no longer with us so reach out anytime if you need. In the meantime, we have issued a full refund. - Team TCC
Great app that works seamlessly with Shopify. Really easy to use, support has been great and Laura has been so helpful! We wanted to change the default on a certain field and Laura actioned it immediately.
We have been using Addition for a few months now, it took a little while for the team to get used to it, the team has rapidly implement feedback including address validations and show us how to best use the app. However every month the billing is a problem and they put a help us serve you better to the ops team stopping us from shipping orders has gone down since AMP bought it.
Hi team! Thank you for sharing your experience and for sticking with Addition over the past few years. We’re thrilled to hear that the team has been responsive to your feedback, particularly around features like address validation and helping you get the most out of the app. We did temporarily have a survey pop-up before accessing the app, which we’ve since adjusted based on feedback from users like yourself. Moving forward, users will be able to skip the survey to avoid any interruptions in accessing the app. Our team has reached out regarding the billing problem as we'd love to get this resolved. We truly appreciate your continued trust in us and will work to ensure everything runs smoothly going forward. - Team AMP
Laura has been an absolute legend in helping us get our complex product freight sorted. If I could give more than 5 stars I would!
This is an amazing app. Saves me so much time fulfilling orders through eParcel. Fantastic interface and great customer service. Can't fault it - thank you!
Fantastic app, works seamlessly for past several years we have been using it. Any issues it may experience has been dealt by a extremely competent and transparent support team. Which is rare among Shopify App developers. Highly recommended.
Awesome app, we find it very easy to use and it saves so much time! We have just installed it for our second store and couldn't be happier. They have amazing customer service and help you at every step. If you use both eParcel and Mypost business accounts you can use them both within the app. Thank you and keep up the good work!
I've been using this app for over a year now with with our ecommerce shop and never had any issues, this app makes shipping simple easy and fast. I did just recently have a glitch with it and contacted customer support. I received a response within 10 mins and I can honestly say that the agent, Laura, was extremely helpful and did everything to assist me and we managed to resolve the issue quickly. Would highly recommend ! :)
A very straight forward well balanced, easy to use application, and must for anyone that plans to link their store with Australia Post. Every time I reached out for assistance from their customer service team, I was given very fast and incredibly helpful replies, the team member in question whom I spoke with was very friendly and understanding, and willing to help me solve any issue I have come across thus far. I absolutely recommend this app :)
The support team are SO helpful, they email back to me really fast, and implements improvements / tweaks ASAP. For $10/month this is a REALLY good app!! Every app always has room for improvements and feature suggestions, but they're happy to work on it!
Super practical and hassle free App to manage shipping rates and import orders and customers' details to print out easily all the shipping labels needed. We have been using Addition app for the last 2 years and it has always been working smoothly. Outstanding Technical support and responsive and fast customer service. They can make a real difference if you need a specific customisation. I can only say positive words about these guys. 100% recommended.
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