ADU: Automatic Discounts
ADG - Automatic Discount & Upsells for Shopify
Rating
4.3
feedback
281
chart
#2,500
All reviews
Rating Breakdown
Review RSS Feed
Sept. 27, 2023
App is working good, just needed some time to get that the external name of the prmotion need to be changed in the shop and has to be connected in the app. After 2 hours the connection was there and the promotion could be used again. Perfect help and support. Within minutes I received personalized help from customer support.
Thank you for the fantastic review! We're very happy to hear our team was able to help you out. Please let us know if there is anything else we can do to make your support experience better! Cheers!
Sept. 22, 2023
⭐⭐⭐⭐⭐ I recently worked with ADG Automatic Discount & Gifts, and the experience was nothing short of exceptional. Their tool is a game-changer, but their outstanding customer support sets them apart. I was initially at a loss on how to use the application. However, instead of merely sending over a written guide or pointing me to an FAQ page, their support team went above and beyond by arranging a video conference with me. They patiently walked me through every step, ensuring I felt comfortable and confident in using their product. In an era where most companies prioritise efficiency over personalised care, ADG stands out with their dedication to customer satisfaction. Their proactive approach to resolving concerns and providing guidance truly makes them a cut above the rest. In short, if you're looking for a top-notch product backed by a team that genuinely cares about your success, ADG Automatic Discount & Gifts is the way to go! Highly recommended. Martin
This is one of the best reviews we've received so far! Our team makes sure that every one of our merchants receives exceptional customer service until all concerns or questions are answered. Thanks for making our day! Please let us know if you need help with anything else. Cheers!
Sept. 19, 2023
Timely customer service
Thank you for the review! We will continue doing our best to continue to provide you with quick and helpful responses. Cheers!
Sept. 17, 2023
Really grate app, u will never find better then this for beginners
Thanks so much for this great review! We're confident ADG's going to bring in a lot of extra revenue for you. And if you need anything, our support crew is happy to help out. Cheers!
Sept. 6, 2023
ADG has been really helpful for running our tiered automatic discounts. Their customer support is extremely responsive - they're quick to get back to us on questions/issues and open to suggestions to boost the user experience for our customers!
Your feedback is highly valued! Suggestions like yours are what helps us continue to improve our app and provide the needs of our merchants! Thank you so much for this honest review. If anything else comes up and you need our help, you know where to reach us. Cheers!
Sept. 4, 2023
Shopify limits automatic discounts to 25 items which is very limiting. That is why I choose ADG . And I like the Success Fee plan on ADG . ADG onboarding expert Ron Mitre was very helpful.
Thank you for making Ron's day with this amazing review! We are glad to hear that you're happy with our app. We will continue to work hard to ensure we meet your store's needs. Please let us know if you need help with anything else!
Aug. 23, 2023
Hello, I had problems creating a specific discount offer in my online shop. I got acquainted with the ADG app through a recommendation, and I got help from the ADG support team very quickly. My problem was solved in a short time. ADG support team is amiable and helpful. I can only recommend it. Best regards Soheila K From Sankt Augustin Germany
Hey there Soheila! It's so good to hear from you! Thanks for making our day with such an amazing review, we really appreciate it. Please let us know if you need help with anything else. Cheers!
Aug. 20, 2023
ADG is very helpful in making discount codes easier for merchants, and their support team is fast and reliable.
We are glad that our team was able to help! Our goal is to provide a world-class customer experience and we are very happy to hear your feedback. We will continue to do our best to improve our product and our service. Thank you for an amazing review! Please let us know if you need anything else! Cheers!
July 27, 2023
The app functions smoothly and boasts an attractive interface; however, the pricing model leaves much to be desired. Charging 2.9% of my sales for this app seems exorbitant as i only use automatic discounts on checkout. Even the 0.6% option, though relatively acceptable, becomes burdensome when coupled with the additional $45 monthly fee. It becomes impractical to sustain this kind of expense for an app that I only utilize sporadically in my shop. The substantial flat fee of $45 is not justified for an app I'll stop using this app after this charge.
Hi there, thank you for your honest and detailed feedback. You're not the first person to share these views with us, which is why we're currently working on potential updates to our pricing model. I do want to clarify something, though. The percentage charged on sales (whether 2.9% or 0.6%) only applies to sales generated through your ADG promotions. This percentage is *not* applied to all sales in your store. However, as I mentioned before, this pricing structure probably does still need some work. We'll definitely take your valuable input into consideration as we address this. Thank you! Hannes Bez Director of Customer Experience - Staytuned (ADG)
July 11, 2023
Amazing app with amazing team, they are available anytime you want. they have different styles and colors to chose from.
Thanks for the honest review Argin! We're very happy that our team was able to provide you with the assistance that you need. If anything else comes up, please let us know, our team will be glad to help you out!
May 29, 2023
seamless and quick support. Always patient and so professional to help solve any problem. Highly recommended.
Ron had an amazing time assisting you, and your feedback definitely made his day! Thank you for your kind review. If there is anything else you might need assistance with, you know where to reach us!
May 22, 2023
The support team is really efficient! Awesome app that runs smoothly and makes selecting products very easily. The app works so well!
Thank you for making our app even more awesome with this amazing review! We have a team of hardworking people that help ensure that everything works smoothly with your Shopify stores. Please let us know if you need anything else!
May 1, 2023
Extremely helpful customer service. The app has difficulties with international currencies, but this is waiting on Shopify to open up availability to configure with their API's. The app does everything we need
Thanks for this honest review! Your feedback is very important to us, and we ensure that we continue improving our app to support our merchant's needs. We understand how important international currencies are, and this is already on our priority list. Please feel free to touch base if there's anything else you may need help with!
April 12, 2023
So far, so great! I was able to successfully configure the ADG app and the specific promotion I had in mind without any hassle. RG was extremely helpful in making sure I had configured my promotion correctly and troubleshooting when I ran into an issue. They answered promptly and clearly, making me feel taken care of and confident in my first promotion with the app. Though I haven't run the promotion yet, I am looking forward to seeing its results.
Glad to hear that you're having a great time with our app! RG is one of our best and we love hearing stories like this showing his dedication. Thank you for an amazing review, you completed our day! Feel free to reach out anytime if anything else comes up. Cheers!
April 12, 2023
The app works and looks pretty good but the pricing model makes no sense. 2.9% of my sales for the app like this is outrageous. 0.6% is a lot, but acceptable I guess??? 0,6% on top of $45 every month is ridiculous. This is not a type of promotion I am running all the time in my shop. I am not willing to pay a pretty high flat fee of $45 for the app I am going to use only from time to time. You want to charge your client 45 dollars no matter what. You don't care if I use the app or not. Then, you expect me to split my profit with you on top of it, when I actually make a promotion and generate sales with the app (I already paid for). Now you care if I made sales with it. I finished the promotion on my store and I would like to disable the app for now, but I can't. Should I just run the promotion all the time? Should I pay you $45 for nothing? Should I pay you $45 for 10 days of using the app and then give you part of my profit too, uninstall the app and then install it again and configure everything from the start again???? I just can't wrap my head around this whole concept. How people agree to this is beyond me. I wish I could work with you, but it just doesn't make sense.
Thank you for this review! We totally understand the frustration here and have reached out to you through e-mail to discuss alternative options. Just so you know for the future, when you're not running any sales, you have the option to switch to our free plan, allowing you to test the waters without incurring the $49/month base fee. The best part is, you don't even need to uninstall the app. However, in the event that you do uninstall it, rest assured that all your promotions and settings will be saved. Once you reinstall the app, you'll find everything just as you left it, eliminating any worries about losing your progress or starting over. We hope this can be a workable solution for you, and look forward to discussing over email!
March 25, 2023
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us. One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
March 17, 2023
unbeatable service! we have set up countless discounts using this app and it works great. RG is extremely helpful and has helped to set up more complicated promotions for us as well as customize a few things we wanted. Awesome and helpful team. I highly recommend
Thank you! The only thing that makes us happier than knowing ADG is generating lots of extra revenue for you is seeing RG get recognized for the star that he is. We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
March 16, 2023
I have received the best customer service ever. (Shout out to RG) I was having some problems with the automatic discount and I got a step by step help. They made a loom video so I can easily understand and visual see exactly what I needed to do. I've been on Shopify for 4 years and I wish all the other apps and developers were like this. Excellent service!!
Wow, this is one of the best reviews I've ever seen! Thank you so much! I think RG might print it out and frame it to put up on his office wall. We're happy to help and we're standing by in case you ever need anything else.
March 9, 2023
first deal quite easy to set up but then the nightmare starts. 4 weeks later the support doesn't even understand a basic need and basic business set up. They answer but make you repeat your need everytime. I've repeat it in 4 different ways and with exemple but still everything is wrong. They don't even pay attention to what has already been set up in your back office. when you want to set up a deal for a limited time, make sure to anticipate 5 month before to be sure to not miss the date of your sales.
Hey 2MileSix, Thanks for sharing this feedback. Apologies we have made you repeat your needs, we are truly trying to understand what issue you are facing! We have gotten in touch over email to suggest a video call, as video is a super helpful way to understand your exact issues. As agreed during our call yesterday, we've reached out to you through email to provide a workaround and set up your discounts. We would love to hear back from you to let us know if everything is working now. Please rest assured that if anything else comes up, our Support team has your back! Thanks!
Feb. 14, 2023
Incredibly quick support responses and the support given was 10/10. Quick to help and walk us through the issue and rectify anything that was giving us difficulty. Thanks.
Great to hear we were able to get you up and running so quickly! We're always around if you need more help or you're just looking for some useful tips and tricks. Thanks for your review!