ADU: Automatic Discounts
All reviews
unbeatable service! we have set up countless discounts using this app and it works great. RG is extremely helpful and has helped to set up more complicated promotions for us as well as customize a few things we wanted. Awesome and helpful team. I highly recommend
Thank you! The only thing that makes us happier than knowing ADG is generating lots of extra revenue for you is seeing RG get recognized for the star that he is. We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
I have received the best customer service ever. (Shout out to RG) I was having some problems with the automatic discount and I got a step by step help. They made a loom video so I can easily understand and visual see exactly what I needed to do. I've been on Shopify for 4 years and I wish all the other apps and developers were like this. Excellent service!!
Wow, this is one of the best reviews I've ever seen! Thank you so much! I think RG might print it out and frame it to put up on his office wall. We're happy to help and we're standing by in case you ever need anything else.
Incredibly quick support responses and the support given was 10/10. Quick to help and walk us through the issue and rectify anything that was giving us difficulty. Thanks.
Great to hear we were able to get you up and running so quickly! We're always around if you need more help or you're just looking for some useful tips and tricks. Thanks for your review!
Super easy and intuitive to use, but this tech dummy couldn't quite figure out how to do a tiered discount for the first time, so RG from support jumped straight in to help! He not only set up the tiers to exactly my specification, he created a video showing me step by step what he did for next time, AND took the time to test all three tiers and the exclusion on the video as well! Above and beyond on the service side of things and I'm sure the app itself will be a game changer for us going forward. Thanks again RG, you're a legend!
The legend of RG is known far and wide throughout these lands! We're really happy to hear his help got you set up and running the right way. We'll check in with you again in a couple months to see just how much of a game changer ADG has been with you, but in the meantime, please touch base at any time if you need any more help or just want to see more RG videos!
Spent a lot of time looking for an app that could suitably add a free gift to the customer's basket upon the inputting of a discount code. Presently, this is the only app on Shopify that does so. And it does so impeccably. The app takes a bit of getting your head round (or it did for me), so set aside a little set up time to play and/or watch the tutorials on Youtube. Once customised, the app looks and acts seamlessly, integrating perfectly into the build. Our site is also very specifically themed, so I'm really impressed. Also like the success fee and think commission is a fairer way of doing business in regards apps. There were some frustrating points in the installation, but rapid support was on hand, even over new years eve. This app is definitely worth any potential minor initial legwork. You won't regret it. 5 Stars from us. Thanks so much.
Thanks so much for your glowing review! I'm very happy to hear the app is such a great fit for your business. You're right, setup can be a little overwhelming sometimes, which is why we're still working hard to make the onboarding process even easier. Please touch base again if you need help with anything else!
Great app that works exactly the way we need it to. Special thanks to the support team who helped us out very quickly!
You're welcome! Thank you for leaving such a great review!
Awesome app with a lot of different options and configurations! The user experience for both the shop owner when setting up a promotion as well as your potential customer purchasing a product is very well thought through and comfortable. Getting in touch with support was easy and extremely fast. We had a question and help was on the way quicker than we had ever imagined. Everything was taken care of and the app is working just great. Highly recommend using this app for your promotions!
Few things make us happier as a team than hearing we made life better for a customer during the stressful Black Friday / Cyber Monday retail period. Thanks for this review!
I set up an automatic discount applier for my subscription business, but it didn't work for first time visitors and I lost out on several conversions because of this. This tool works sometimes, but misses the mark most of the time.
Thank you for your review. We tried looking for an email or ticket created by your store but we weren't able to find anything. We don't see any promotions created in the app either (probably deleted by now). If you could reach out to us and tell us what didn't work exactly we could try helping out. Judging by the promotion you described "first time visitors" makes me think that you wanted to make a promotion that applies to customers who didn't make any other order. Since our app does not run on the checkout page, the only way we could apply it, is if the customer is already logged in before reaching checkout, or to make the discount code specific to a customer segment "New customer". We do have an information box inside the app explaining how it works in case you make promotions based on customer properties, but that information could easily be missed which might of caused this behaviour in the app. If you reach out to [email protected] we could help you properly set it up so this case does not happen. There are multiple ways to achieve the promotion using our app and one of them will surely work for your store as well.
Basically the best support I've received, super helpful staff that fixed any issues that i couldnt resolve by myself.
Their support was very kind to help customise our website and popup based on our requests. Very lovely customer service! Would recommend.
The app has a ton of useful functionality to customize promotions and the support went above and beyond to help us set it up to our specific needs. 10/10 recommend!
We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error continues. They always tell you that we are trying to fix this BUG, but in fact they do nothing, they continue this error every day. They promised to refund the money, but soon after they made the payment, they complained to PayPal to refund them. They did all this without any communication or explanation to us. Now they have got the refund back, and their mistake is still continuing. Keep your eyes peeled, users, and double-check your bills. What happened to us may be happening to you, too, but you may not be aware of it.
Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money. We quickly fixed that bug and have been trying to refund you the money you lost ever since. The bug remains fixed and the money's been automatically returned back to us through Paypal each time, and we've received no reply from you when attempting to contact you about this over email. I'm not sure if you're just not receiving those emails or if there's another issue here. I'll be reaching out to you directly outside of our support platform to see if we can get to the bottom of this. Regards, Hannes Bez | Director of Customer Experience
Support is responsive and goes above and beyond to make app customer friendly. Been using it for several years.
This is a great app for combining discounts. I'm not a programmer and it was fairly easy to use. The tutorials are great help. The support team is pretty fast to respond and helpful!
Developer was very helpful in getting a fairly complex discount tier set up. Highly recommended - just reach out to the developer if you are having setup problems. Complex tiers are a little confusing.
App is working great, especially after communicating with developer about shopify updates needed to make app work properly. Great communication and help by developer, highly recommend
Could not be happier-I had a query that would have taken me weeks to figure out. The team recorded a video to talk me through the solution and it’s all set up in minutes!
This app solved a complex issue we've been struggling with for years. I had a specific question and Derek offered a solution and helped promptly and kindly.
This app comes with great customer service. Appreciate that the app works with multiple currencies. Looking forward to the progress bar rolling out in August.
I've used this app to give customer segments different discounts and it works great. The customers are thrilled and it's been easy to use.
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