ADU: Automatic Discounts
ADG - Automatic Discount & Upsells for Shopify
Rating
4.3
feedback
283
chart
#2,794
All reviews
Rating Breakdown
Review RSS Feed
March 9, 2023
first deal quite easy to set up but then the nightmare starts. 4 weeks later the support doesn't even understand a basic need and basic business set up. They answer but make you repeat your need everytime. I've repeat it in 4 different ways and with exemple but still everything is wrong. They don't even pay attention to what has already been set up in your back office. when you want to set up a deal for a limited time, make sure to anticipate 5 month before to be sure to not miss the date of your sales.
Hey 2MileSix, Thanks for sharing this feedback. Apologies we have made you repeat your needs, we are truly trying to understand what issue you are facing! We have gotten in touch over email to suggest a video call, as video is a super helpful way to understand your exact issues. As agreed during our call yesterday, we've reached out to you through email to provide a workaround and set up your discounts. We would love to hear back from you to let us know if everything is working now. Please rest assured that if anything else comes up, our Support team has your back! Thanks!
Feb. 14, 2023
Incredibly quick support responses and the support given was 10/10. Quick to help and walk us through the issue and rectify anything that was giving us difficulty. Thanks.
Great to hear we were able to get you up and running so quickly! We're always around if you need more help or you're just looking for some useful tips and tricks. Thanks for your review!
Feb. 8, 2023
Super easy and intuitive to use, but this tech dummy couldn't quite figure out how to do a tiered discount for the first time, so RG from support jumped straight in to help! He not only set up the tiers to exactly my specification, he created a video showing me step by step what he did for next time, AND took the time to test all three tiers and the exclusion on the video as well! Above and beyond on the service side of things and I'm sure the app itself will be a game changer for us going forward. Thanks again RG, you're a legend!
The legend of RG is known far and wide throughout these lands! We're really happy to hear his help got you set up and running the right way. We'll check in with you again in a couple months to see just how much of a game changer ADG has been with you, but in the meantime, please touch base at any time if you need any more help or just want to see more RG videos!
Jan. 20, 2023
This app is the best one we have found after trying other discount promo apps. Plus the support service is excellent. We had an issue loading the app, it was resolved in a day.
We're blushing! 😊 Thanks for taking the time to write a review. Reviews like this are celebrated on our team. We work so hard to provide you with an app that helps you run your business. Plus, we work even harder to be here to help you if you ever have questions or get stuck. Just like you ❤️ good fats, we ❤️ helping merchants!
Jan. 2, 2023
Spent a lot of time looking for an app that could suitably add a free gift to the customer's basket upon the inputting of a discount code. Presently, this is the only app on Shopify that does so. And it does so impeccably. The app takes a bit of getting your head round (or it did for me), so set aside a little set up time to play and/or watch the tutorials on Youtube. Once customised, the app looks and acts seamlessly, integrating perfectly into the build. Our site is also very specifically themed, so I'm really impressed. Also like the success fee and think commission is a fairer way of doing business in regards apps. There were some frustrating points in the installation, but rapid support was on hand, even over new years eve. This app is definitely worth any potential minor initial legwork. You won't regret it. 5 Stars from us. Thanks so much.
Thanks so much for your glowing review! I'm very happy to hear the app is such a great fit for your business. You're right, setup can be a little overwhelming sometimes, which is why we're still working hard to make the onboarding process even easier. Please touch base again if you need help with anything else!
Dec. 16, 2022
We needed the app for a specific use case and it worked out well. Support was great when we were having issues with set up. Would recommend for others to use. We no longer needed the app after our specific use case wasn't needed anymore but will keep it in mind for future solutions.
Hey RY Marketplace! So glad to hear our app worked well for your use case. We're so happy we were able to help you. If you ever spin up that promo again, we are here for you!
Dec. 15, 2022
Great app. It has made it super easy to do what we needed. PLUS, amazing support. I communicated the urgency in getting something fixed and not only did the team help, they also addressed other items that would have been affected and took the initiative to help with that. If I could give a 10 out of 5, I totally would!
Our service goal is to go above and beyond for our customers. It's great when we get the chance to do that, but I have to admit, it's even better when we get such enthusiastic recognition for our efforts! Please touch base with us again if you need anything else.
Dec. 13, 2022
Great app that works exactly the way we need it to. Special thanks to the support team who helped us out very quickly!
You're welcome! Thank you for leaving such a great review!
Nov. 30, 2022
Awesome app with a lot of different options and configurations! The user experience for both the shop owner when setting up a promotion as well as your potential customer purchasing a product is very well thought through and comfortable. Getting in touch with support was easy and extremely fast. We had a question and help was on the way quicker than we had ever imagined. Everything was taken care of and the app is working just great. Highly recommend using this app for your promotions!
Few things make us happier as a team than hearing we made life better for a customer during the stressful Black Friday / Cyber Monday retail period. Thanks for this review!
Nov. 19, 2022
This is a awesome app! Exactly what needed, I wish I had found this app before. I did not use the support service because the instructions are well done! thanks
Happy to hear the instructions got you up and running so quickly! Is there anything we could add to them to make them even better?
Nov. 18, 2022
I've tried 10 or so this year and they all end up malfunctioning but this is legit and the support is unmatched so far!
Love hearing this! Thank you!
Nov. 18, 2022
I set up an automatic discount applier for my subscription business, but it didn't work for first time visitors and I lost out on several conversions because of this. This tool works sometimes, but misses the mark most of the time.
Thank you for your review. We tried looking for an email or ticket created by your store but we weren't able to find anything. We don't see any promotions created in the app either (probably deleted by now). If you could reach out to us and tell us what didn't work exactly we could try helping out. Judging by the promotion you described "first time visitors" makes me think that you wanted to make a promotion that applies to customers who didn't make any other order. Since our app does not run on the checkout page, the only way we could apply it, is if the customer is already logged in before reaching checkout, or to make the discount code specific to a customer segment "New customer". We do have an information box inside the app explaining how it works in case you make promotions based on customer properties, but that information could easily be missed which might of caused this behaviour in the app. If you reach out to [email protected] we could help you properly set it up so this case does not happen. There are multiple ways to achieve the promotion using our app and one of them will surely work for your store as well.
Nov. 3, 2022
Basically the best support I've received, super helpful staff that fixed any issues that i couldnt resolve by myself.
Oct. 7, 2022
Their support was very kind to help customise our website and popup based on our requests. Very lovely customer service! Would recommend.
Sept. 16, 2022
The app has a ton of useful functionality to customize promotions and the support went above and beyond to help us set it up to our specific needs. 10/10 recommend!
March 16, 2023
We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error continues. They always tell you that we are trying to fix this BUG, but in fact they do nothing, they continue this error every day. They promised to refund the money, but soon after they made the payment, they complained to PayPal to refund them. They did all this without any communication or explanation to us. Now they have got the refund back, and their mistake is still continuing. Keep your eyes peeled, users, and double-check your bills. What happened to us may be happening to you, too, but you may not be aware of it.
Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money. We quickly fixed that bug and have been trying to refund you the money you lost ever since. The bug remains fixed and the money's been automatically returned back to us through Paypal each time, and we've received no reply from you when attempting to contact you about this over email. I'm not sure if you're just not receiving those emails or if there's another issue here. I'll be reaching out to you directly outside of our support platform to see if we can get to the bottom of this. Regards, Hannes Bez | Director of Customer Experience
Sept. 1, 2022
Support is responsive and goes above and beyond to make app customer friendly. Been using it for several years.
Using app
About 4 years
Total reviews
6
Average rating
4.8
Aug. 31, 2022
Used it on a anniversary sale store to show discount on the cart and set up tier based discounts on amounts. Worked like a charm.
Aug. 30, 2022
Awesome App which helps is apply many discount condition in the cart. Helped our store a lot gain more sales
Aug. 25, 2022
This is a great app for combining discounts. I'm not a programmer and it was fairly easy to use. The tutorials are great help. The support team is pretty fast to respond and helpful!