ADU: Automatic Discounts
ADG - Automatic Discount & Upsells for Shopify
Rating
4.5
feedback
198
chart
#3,495
All reviews
Review RSS Feed
Aug. 23, 2023
Hello, I had problems creating a specific discount offer in my online shop. I got acquainted with the ADG app through a recommendation, and I got help from the ADG support team very quickly. My problem was solved in a short time. ADG support team is amiable and helpful. I can only recommend it. Best regards Soheila K From Sankt Augustin Germany
Hey there Soheila! It's so good to hear from you! Thanks for making our day with such an amazing review, we really appreciate it. Please let us know if you need help with anything else. Cheers!
July 11, 2023
Amazing app with amazing team, they are available anytime you want. they have different styles and colors to chose from.
Thanks for the honest review Argin! We're very happy that our team was able to provide you with the assistance that you need. If anything else comes up, please let us know, our team will be glad to help you out!
May 29, 2023
seamless and quick support. Always patient and so professional to help solve any problem. Highly recommended.
Ron had an amazing time assisting you, and your feedback definitely made his day! Thank you for your kind review. If there is anything else you might need assistance with, you know where to reach us!
May 1, 2023
Extremely helpful customer service. The app has difficulties with international currencies, but this is waiting on Shopify to open up availability to configure with their API's. The app does everything we need
Thanks for this honest review! Your feedback is very important to us, and we ensure that we continue improving our app to support our merchant's needs. We understand how important international currencies are, and this is already on our priority list. Please feel free to touch base if there's anything else you may need help with!
April 12, 2023
So far, so great! I was able to successfully configure the ADG app and the specific promotion I had in mind without any hassle. RG was extremely helpful in making sure I had configured my promotion correctly and troubleshooting when I ran into an issue. They answered promptly and clearly, making me feel taken care of and confident in my first promotion with the app. Though I haven't run the promotion yet, I am looking forward to seeing its results.
Glad to hear that you're having a great time with our app! RG is one of our best and we love hearing stories like this showing his dedication. Thank you for an amazing review, you completed our day! Feel free to reach out anytime if anything else comes up. Cheers!
April 12, 2023
The app works and looks pretty good but the pricing model makes no sense. 2.9% of my sales for the app like this is outrageous. 0.6% is a lot, but acceptable I guess??? 0,6% on top of $45 every month is ridiculous. This is not a type of promotion I am running all the time in my shop. I am not willing to pay a pretty high flat fee of $45 for the app I am going to use only from time to time. You want to charge your client 45 dollars no matter what. You don't care if I use the app or not. Then, you expect me to split my profit with you on top of it, when I actually make a promotion and generate sales with the app (I already paid for). Now you care if I made sales with it. I finished the promotion on my store and I would like to disable the app for now, but I can't. Should I just run the promotion all the time? Should I pay you $45 for nothing? Should I pay you $45 for 10 days of using the app and then give you part of my profit too, uninstall the app and then install it again and configure everything from the start again???? I just can't wrap my head around this whole concept. How people agree to this is beyond me. I wish I could work with you, but it just doesn't make sense.
Thank you for this review! We totally understand the frustration here and have reached out to you through e-mail to discuss alternative options. Just so you know for the future, when you're not running any sales, you have the option to switch to our free plan, allowing you to test the waters without incurring the $49/month base fee. The best part is, you don't even need to uninstall the app. However, in the event that you do uninstall it, rest assured that all your promotions and settings will be saved. Once you reinstall the app, you'll find everything just as you left it, eliminating any worries about losing your progress or starting over. We hope this can be a workable solution for you, and look forward to discussing over email!
March 25, 2023
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us. One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
March 17, 2023
unbeatable service! we have set up countless discounts using this app and it works great. RG is extremely helpful and has helped to set up more complicated promotions for us as well as customize a few things we wanted. Awesome and helpful team. I highly recommend
Thank you! The only thing that makes us happier than knowing ADG is generating lots of extra revenue for you is seeing RG get recognized for the star that he is. We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
March 16, 2023
I have received the best customer service ever. (Shout out to RG) I was having some problems with the automatic discount and I got a step by step help. They made a loom video so I can easily understand and visual see exactly what I needed to do. I've been on Shopify for 4 years and I wish all the other apps and developers were like this. Excellent service!!
Wow, this is one of the best reviews I've ever seen! Thank you so much! I think RG might print it out and frame it to put up on his office wall. We're happy to help and we're standing by in case you ever need anything else.
Feb. 14, 2023
Incredibly quick support responses and the support given was 10/10. Quick to help and walk us through the issue and rectify anything that was giving us difficulty. Thanks.
Great to hear we were able to get you up and running so quickly! We're always around if you need more help or you're just looking for some useful tips and tricks. Thanks for your review!
Feb. 8, 2023
Super easy and intuitive to use, but this tech dummy couldn't quite figure out how to do a tiered discount for the first time, so RG from support jumped straight in to help! He not only set up the tiers to exactly my specification, he created a video showing me step by step what he did for next time, AND took the time to test all three tiers and the exclusion on the video as well! Above and beyond on the service side of things and I'm sure the app itself will be a game changer for us going forward. Thanks again RG, you're a legend!
The legend of RG is known far and wide throughout these lands! We're really happy to hear his help got you set up and running the right way. We'll check in with you again in a couple months to see just how much of a game changer ADG has been with you, but in the meantime, please touch base at any time if you need any more help or just want to see more RG videos!
Jan. 20, 2023
This app is the best one we have found after trying other discount promo apps. Plus the support service is excellent. We had an issue loading the app, it was resolved in a day.
We're blushing! 😊 Thanks for taking the time to write a review. Reviews like this are celebrated on our team. We work so hard to provide you with an app that helps you run your business. Plus, we work even harder to be here to help you if you ever have questions or get stuck. Just like you ❤️ good fats, we ❤️ helping merchants!
Jan. 2, 2023
Spent a lot of time looking for an app that could suitably add a free gift to the customer's basket upon the inputting of a discount code. Presently, this is the only app on Shopify that does so. And it does so impeccably. The app takes a bit of getting your head round (or it did for me), so set aside a little set up time to play and/or watch the tutorials on Youtube. Once customised, the app looks and acts seamlessly, integrating perfectly into the build. Our site is also very specifically themed, so I'm really impressed. Also like the success fee and think commission is a fairer way of doing business in regards apps. There were some frustrating points in the installation, but rapid support was on hand, even over new years eve. This app is definitely worth any potential minor initial legwork. You won't regret it. 5 Stars from us. Thanks so much.
Thanks so much for your glowing review! I'm very happy to hear the app is such a great fit for your business. You're right, setup can be a little overwhelming sometimes, which is why we're still working hard to make the onboarding process even easier. Please touch base again if you need help with anything else!
Dec. 15, 2022
Great app. It has made it super easy to do what we needed. PLUS, amazing support. I communicated the urgency in getting something fixed and not only did the team help, they also addressed other items that would have been affected and took the initiative to help with that. If I could give a 10 out of 5, I totally would!
Our service goal is to go above and beyond for our customers. It's great when we get the chance to do that, but I have to admit, it's even better when we get such enthusiastic recognition for our efforts! Please touch base with us again if you need anything else.
Dec. 13, 2022
Great app that works exactly the way we need it to. Special thanks to the support team who helped us out very quickly!
You're welcome! Thank you for leaving such a great review!
Nov. 30, 2022
Awesome app with a lot of different options and configurations! The user experience for both the shop owner when setting up a promotion as well as your potential customer purchasing a product is very well thought through and comfortable. Getting in touch with support was easy and extremely fast. We had a question and help was on the way quicker than we had ever imagined. Everything was taken care of and the app is working just great. Highly recommend using this app for your promotions!
Few things make us happier as a team than hearing we made life better for a customer during the stressful Black Friday / Cyber Monday retail period. Thanks for this review!
Nov. 19, 2022
This is a awesome app! Exactly what needed, I wish I had found this app before. I did not use the support service because the instructions are well done! thanks
Happy to hear the instructions got you up and running so quickly! Is there anything we could add to them to make them even better?
Nov. 18, 2022
I've tried 10 or so this year and they all end up malfunctioning but this is legit and the support is unmatched so far!
Love hearing this! Thank you!
Nov. 18, 2022
I set up an automatic discount applier for my subscription business, but it didn't work for first time visitors and I lost out on several conversions because of this. This tool works sometimes, but misses the mark most of the time.
Thank you for your review. We tried looking for an email or ticket created by your store but we weren't able to find anything. We don't see any promotions created in the app either (probably deleted by now). If you could reach out to us and tell us what didn't work exactly we could try helping out. Judging by the promotion you described "first time visitors" makes me think that you wanted to make a promotion that applies to customers who didn't make any other order. Since our app does not run on the checkout page, the only way we could apply it, is if the customer is already logged in before reaching checkout, or to make the discount code specific to a customer segment "New customer". We do have an information box inside the app explaining how it works in case you make promotions based on customer properties, but that information could easily be missed which might of caused this behaviour in the app. If you reach out to [email protected] we could help you properly set it up so this case does not happen. There are multiple ways to achieve the promotion using our app and one of them will surely work for your store as well.
Nov. 3, 2022
Basically the best support I've received, super helpful staff that fixed any issues that i couldnt resolve by myself.