ADU: Automatic Discounts
ADG - Automatic Discount & Upsells for Shopify
Rating
4.5
feedback
198
chart
#3,495
All reviews
Review RSS Feed
Oct. 7, 2022
Their support was very kind to help customise our website and popup based on our requests. Very lovely customer service! Would recommend.
Sept. 16, 2022
The app has a ton of useful functionality to customize promotions and the support went above and beyond to help us set it up to our specific needs. 10/10 recommend!
March 16, 2023
We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error continues. They always tell you that we are trying to fix this BUG, but in fact they do nothing, they continue this error every day. They promised to refund the money, but soon after they made the payment, they complained to PayPal to refund them. They did all this without any communication or explanation to us. Now they have got the refund back, and their mistake is still continuing. Keep your eyes peeled, users, and double-check your bills. What happened to us may be happening to you, too, but you may not be aware of it.
Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money. We quickly fixed that bug and have been trying to refund you the money you lost ever since. The bug remains fixed and the money's been automatically returned back to us through Paypal each time, and we've received no reply from you when attempting to contact you about this over email. I'm not sure if you're just not receiving those emails or if there's another issue here. I'll be reaching out to you directly outside of our support platform to see if we can get to the bottom of this. Regards, Hannes Bez | Director of Customer Experience
Sept. 1, 2022
Support is responsive and goes above and beyond to make app customer friendly. Been using it for several years.
Using app
About 4 years
Total reviews
7
Average rating
4.9
Aug. 25, 2022
This is a great app for combining discounts. I'm not a programmer and it was fairly easy to use. The tutorials are great help. The support team is pretty fast to respond and helpful!
Aug. 22, 2022
App is working great, especially after communicating with developer about shopify updates needed to make app work properly. Great communication and help by developer, highly recommend
Aug. 11, 2022
Could not be happier-I had a query that would have taken me weeks to figure out. The team recorded a video to talk me through the solution and it’s all set up in minutes!
Aug. 11, 2022
Wow. Wow. Wowww. Simply put, this app is AMAZING!! Even more so, Derek and the Tabarnapp team are excellent, helpful experts. Between their willingness to troubleshoot issues, setting up discounts and custom deals that solve the complexities we've been facing with native limitations of Shopify to their patience in explaining and helping us figure out what is needed to accomplish our desired discount sales goals, I can ONLY recommend this app and this team for your store's expanded discount or custom deal needs! Thank you Derek and team for being so awesome and helpful every step of the way. I look forward to working with you all as we head into the holiday season and beyond.
Aug. 5, 2022
This app solved a complex issue we've been struggling with for years. I had a specific question and Derek offered a solution and helped promptly and kindly.
July 25, 2022
This app comes with great customer service. Appreciate that the app works with multiple currencies. Looking forward to the progress bar rolling out in August.
July 7, 2022
This app has a great support team! They are hands on with helping their customers. I appreciate it! Thanks!
June 23, 2022
I've used this app to give customer segments different discounts and it works great. The customers are thrilled and it's been easy to use.
May 11, 2022
The app was awesome in helping us implement a tiered/progressive discount experience for our customers which ultimately lead to an increase in AOV. Derek and his team were extremely diligent helping us track down a small but frustrating issue. Very excited for the updates in the coming months.
May 4, 2022
This app is great. Customer service is always super helpful, friendly, and quick to respond. A+ overall.
April 29, 2022
Our company used this app to have multi level discounts based on dollar amount in cart - worked perfectly!
April 22, 2022
Great customer service response with any questions we have. Always very speedy, detailed and helpful.
Thank you for the kind words, much appreciated!
Jan. 10, 2022
We have been using this app for several years and have been very satisfied. Recently there were a couple of issues with performance and we reached out for support and the problem was immediately solved. Great customer support and the product is working perfectly.
Jan. 6, 2022
So far, the app has worked exactly how it's supposed to. This has made discounts much easier for my store and my clients. Thank you!
Jan. 3, 2022
The app didn't work as needed. When I created a gift, it added the free gift 3 times to the cart. Then I couldn't get the help needed to figure out why. So deleted the app and went with other options. May work for some people, but when I add something and it doesn't work as described and support isn't there, I don't use the app. That's pretty straight forward.
Hi, I'm sorry about the inconvenience. Did you try emailing us or submitting a ticket? I see you installed the app 2h15 ago but I don't see any request sent from your store since. It's hard for me to tell why the add was adding multiple gifts since you've uninstalled the app now, but my guess would be some other Shopify Plus Scripts (or apps) conflicting with our auto-gift feature, maybe. Let me know if you still need help. UPDATE: My colleague told me we've received a call around the same time you posted the review, but the call was coming from an Unknown Caller ID, so we weren't able to call back. I've also tried the number you have in our partner dashboard (+1 888-424-7548 ), but this is Donna Bella Hair's customer service, unfortunately wasn't able to reach the person who was testing our app.
Dec. 14, 2021
great app! solved our need to offer multiple automatic discounts at once. easy to use and working great for us so far.