All reviews

Rating Breakdown

  • 5
    90% (5,731 ratings)
  • 4
    7% (460 ratings)
  • 3
    1% (73 ratings)
  • 2
    0% (30 ratings)
  • 1
    1% (90 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 6, 2024

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 6, 2024

I have been using Shopify for 5 years, and this is the first time I have encountered such a shameful online support. No, it should be said that there is no online support at all. I waited for 5 days and received no response. The most important thing is that their app will leave residual code after uninstallation! ! I personally can't solve it at all. Maybe it's because I am not their customer, so they don't want to deal with my request in time.

Using app

--

Total reviews

16

Average rating

4.5

Developer Reply

Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We strive to provide timely support, and we regret that this standard was not met in your case. It appears that multiple organizations are connected to your account with the AfterShip Tracking and Shipping app, which is why some code may still be visible. Once all instances of the app are fully uninstalled, any associated code will no longer appear. Our team has reached out to you via email. So we can assist you in removing any remaining code if needed. We’re also open to any suggestions you may have, as understanding our users’ needs helps us improve and deliver a more satisfying experience. If you need further assistance or have more feedback, please feel free to reach out via live chat on your account or email us at [email protected]. We’ll do our best to ensure your experience with us becomes 5-star worthy! Best regards, Team AfterShip

5 / 5 Share

Nov. 4, 2024

extremely helpful

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2024

Easy to use. Provides a range of emails and ideas to capture and convert customers.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2024

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2024

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 20, 2024

Love the professionalism

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 17, 2024

Acabo de empezar con aftership pero me han resuelto una duda muy rapido.

Store

Aloha

Using app

7 days

Total reviews

11

Average rating

4.9

Developer Reply

Thank you so much for sharing your valuable feedback! We're glad to hear that your question was resolved quickly. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance or have more feedback, feel free to reach out via live chat on your account or email us at [email protected]. We’ll do our best to ensure your experience with us becomes 5-star worthy! Best regards, Team AfterShip

5 / 5 Share

Oct. 15, 2024

Super handig!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

free branding removable within 1 min of opening app. cant speak to after that

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 2, 2024

They have the best customer support I have ever experienced. Really kind and helpful assitance.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2024

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 26, 2024

AfterShip customer service was very knowledgeable and helpful. Aseem Nawa was great to work with.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2024

Pooja was very helpful and professional in helping migrating my account over to new flow feature.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 23, 2024

I wish some features like the spin to win option were available on the free plans but other than that I love that their customer service is quick to respond. They have great features for newbies like myself.

Using app

12 months

Total reviews

2

Average rating

4.0

Developer Reply

Thank you so much for sharing your valuable feedback! We're thrilled to hear that you love our features and found our customer service responsive. We appreciate your suggestion about including features like the spin-to-win option in the free plan. While some advanced features are part of our paid plans to support continuous improvement, we're always open to suggestions and keen to understand our users' needs. If you need any assistance or have more feedback, feel free to reach out via live chat on your account or email us at [email protected]. We’ll do our best to ensure your experience with us becomes 5-star worthy! Best regards, Team AfterShip

5 / 5 Share

Sept. 19, 2024

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2024

easy

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2024

Its good so far, still testing it out

Using app

30 days

Total reviews

4

Average rating

5.0

4 / 5 Share

Sept. 10, 2024

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

5 / 5 Share

Sept. 5, 2024

Thank you! it's was so fast.

Store

Gymsis

Using app

About 2 years

Total reviews

2

Average rating

5.0