AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
2,548
chart
#3,357
All reviews
Rating Breakdown
Review RSS Feed
May 12, 2025
This review is only for support. We did not use the app much. With support, we had Aashna on the line, and our questions were answered instantly, and the issue was resolved right away. Thank you.
May 8, 2025
There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.
Hello Coco & Dee Team, Thank you for sharing your feedback. We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation. We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained. We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward. Regards, Shafiq Alam AfterShip
April 4, 2025
Worst platform that I used in my life. This 5 star are all fake. Never use this app.
Dear Customer, Thank you for your feedback. We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support. However we still continued to see high spam rate causing a low domain reputation. We had requested you to reduce the campaign frequency and send to active contacts only to warm up their domain reputation. Since there was no improvement, the email services was disabled and we informed you of the same. While we understand that you did not have the same experience using our application, we can confirm that the reviews here are from Customers who use the same application and were able to help their business. We've sent a follow-up email to your registered email, please revert to discuss further regarding any concerns you may have. Regards Philips AfterShip
April 3, 2025
DO NOT RECOMMEND We got charged for 6 months ($1,019.94) of no use after they denied usage and when we asked for a refund they said sorry its not possible. We also asked for a credit and they said no USER BEWARE!
Using app
Over 2 years
Total reviews
8
Average rating
4.0
Dear Customer, Thank you for sharing your feedback. We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services. This was same process we followed in August 2024 as well when your email campaign was suspended. We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription. While your subscription is still active, the subscription charges will continue till the time you cancel the subscription. We've sent you a follow-up email as well and await your response to discuss further. Regards Philips Team AfterShip
March 28, 2025
I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.
Hello Chicken Pound Team, Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users. We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat. We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes. Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard. Regards, Team AfterShip
March 25, 2025
Great way to reach out to all of your customers and keep them updated and interested in your business and encourage them to buy more !
March 23, 2025
March 14, 2025
The functions are very comprehensive and easy to use. It is worth recommending.
Feb. 16, 2025
Jan. 24, 2025
Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing
Jan. 21, 2025
Very good application, recommended by shopify and fellow businesses! it helps me stay connected and closer to my customers. i would recommend!
Jan. 7, 2025
I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person. They took my money but failed to deliver any service, and now I’m left without any real help. Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations. Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this. We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward. Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance. Best regards, Team AfterShip