AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
6,385
chart
#2,616
All reviews
Rating Breakdown
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April 17, 2024
excellent customer support over and above. Always ready to help even with google meets to help with walking me throught the process. The product is more than was expected and the support is friendly and accessible.
April 14, 2024
I had a question regarding one of the flows Automizely Email Marketing,SMS is offering and instantly got a reaction of Ayushi who assisted me with clear directions and answers to to put it into practice. Perfect communication!
April 16, 2024
i talk to Shaim he was very knowledgeable and understanding and very kind. he really helped me alot thanks,again
April 11, 2024
Very good service, fast communication. Thank you for the help Shaim from Aftership. Your service is the best. Thank you!
April 11, 2024
Fast Customer Service! Assisting me tackle the problem smoothly, highly recommend this app!
April 10, 2024
The time-saving features of this app have been a game changer for me. I can now focus on other aspects of my business while knowing that my marketing efforts are being taken care of.
April 7, 2024
April 6, 2024
The agent i spoke to was very nice and knowledgeable. i would like to speak to same person again if i have any other issues. But so far i like the app
April 3, 2024
I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings. Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them. Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users? Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading. In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Dear Customer, We understand that you are unhappy with the billing explanation that was provided to you and the delay, which has led to a negative experience. We value you as a customer and it is disappointing to learn that we have not met your expectations. We are investigating the multiple charges issue that you have raised and have sent you an email as well to further follow up to help resolve the matter. We are fully committed to ensuring there is no discrepancy in the billing charges and look forward to resolving it at the earliest. Thank you for your patience and understanding. Best regards, Team AfterShip.