Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.8
feedback
914
chart
#7,971
All reviews
Review RSS Feed
Feb. 20, 2025
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
Hello EDU Artsdistrict Store Owner, I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed. After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now? We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada. Looking forward to your response! Best regards, Liz Avada Support Team
Aug. 22, 2024
Really didn't work for me. Font on email was wrong, I asked them to fix it and it broke my automation
Dear CRK Store Owner, Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with the font in your emails and the impact it had on your automation. We understand how crucial it is for your email marketing to function smoothly, and we apologize for any inconvenience this has caused. Our team is currently investigating the issue to prevent similar problems in the future and to ensure that our support and updates meet your expectations. Please let me know a convenient time for us to discuss this further, or feel free to provide any additional details that could help us address the problem more effectively. We value your feedback and are committed to improving our service. Thank you for your patience and understanding. Best regards, Avada Support Team
July 2, 2024
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner, First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales. We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account. Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally. Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance. Best regards, Avada Support Team
July 1, 2024
Many technical functions not working and often have to conctact support to have basic functions enabled
Dear StrongFood Team, We're very sorry to hear about the technical difficulties you've been experiencing and the frustration it has caused. Our goal is to provide a seamless experience, and it’s clear that we’ve fallen short in your case. We have sent you an email to follow up for further discussion. We would like to work closely with you to address these problems and ensure that all basic functions are enabled and working as expected. Your feedback is invaluable to us, and we are committed to improving our service based on your experience. Thank you for bringing this to our attention, and I look forward to resolving these issues for you. Best regards, Avada Support Team
May 28, 2024
Scam! They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts... Reporting them to Shopify for NAD
Hi there, We're sorry to hear about your dissatisfaction with our pricing structure and any confusion it may have caused. We want to clarify how our pricing works and address your concerns directly. Our Pro plan, priced at $16 per month, includes services for up to 500 contacts and allows for 12,000 email sends per month. While the phrase "unlimited contacts and emails sent" might be misleading, it refers to the fact that you can add as many contacts and send as many emails as you need, but additional fees apply once you exceed the included 500 contacts and 12,000 email sends. For more detailed information, please visit the following link: https://avada.io/pricing/. We apologize for any inconvenience this misunderstanding may have caused and appreciate your feedback. If you have any further questions or need more clarification, please do not hesitate to contact us. Best regards, Avada Support Team
July 26, 2024
used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once. I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason. Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed. I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox. Although it is cheaper than other apps, it has many shortcomings and I have to give up this app.
May 7, 2024
Great help from Hana. BUT After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do. Test failed -> App failed No recommendation !
Dear Ahoi Marie's store owner, We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised. We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation. Best regards, Avada Support Team
Nov. 8, 2023
The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.
Oct. 2, 2023
Does not work, no support, no refund! I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake. The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%. The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me. In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience. Better stay with the big reputable email marketing providers.
Oct. 13, 2023
STAY AWAY!! Don't lose your time and money. It doesn't work well and on top of that it made me lose money and worse sales. The support is the worst I even seen.
Sept. 5, 2023
Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!
Sept. 5, 2023
WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support
Aug. 17, 2023
they spam my email for internal glitched emails every 5-10 minutes for a past 2-3 weeks, i contacting them every day to solve the problem. nobody care, never received any feedback from them. support is useless. asked to provide contact of supervisor, to aware of the problem. guess what nothing. they trashed our corporate email . i can't find any useful email from my customers because, they sent a tousand of email for a past 2 weeks. want to delete this shit and forget . give you 24h
May 20, 2025
AWFUL SERVICE BY AVADA TEAM , SYNC DID NOT WORK BACK TO SHOPIFY , HUNDREDS OF TEXT MESSAGES BACK AND FORTH AND ALL THIS TROUBLE GET BILLED FOR THEIR ERRORS USING THEIR EMAIILS TO TEST THE SYSTEM, THEN THEY WANT PROOF OF WHAT THEY BILLED ME - YET THEY KNOW EXACTLY WHAT THEY BILLED , RIDICULOUS - AWFUL SERVICE BY LIZ WHO EANTS PROOF WHEN THEY ALREADY KNOW DO NOT EXPECT THEIR APP TO WORK UNTI THEY GET ACCESS TO YOUR SITE FOR A WEEK AND THEN IT STILL DOES NOT WORK AND THEN THEY BILL YOU FOR THAT WEEK OF CRAPPY SERVICE.
June 3, 2023
Do not use this company. I have spent 15 mins on a web chat and they cannot tell me how much they will charge for my number of email contacts, just keep sending me the same pricing table which says 'additional fees' will be applied and I have to upgrade and use in order to find out how much these fees are!
Using app
About 5 hours
Total reviews
1
Average rating
1.0
Jan. 2, 2024
Still waiting a month and can not send sms msgs they keep saying i will notified with 48 hours... getting ridiculous...... now we are in january and still having ridiculous issues just spent 70 dollars for 3/4 of my sms to not be delivered. I am on the hunt for a different provider as of right now. I pay this place 63 dollars a month for nothing plus the sms fees waste of money
Hi there, Daisy here from AVADA. I am sorry to hear your experience. I've checked it again and found SMS is working and sent perfectly from your account. Could you please check my follow up emails, we will assist you better to use our app if you get any trouble. Hope to hear from you soon. Thank you so much!
Nov. 17, 2022
Please stay FAR AWAY from AVA. There are constantly technical issues and their support team cannot help with anything. If I were to describe my experience with AVA it would be far too long, so I'll summarize it with this one sentence: AVA marketing sucks.
Hi John, We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to assist you. We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest! Best regards, AVADA Support Team
Oct. 15, 2022
im still being charged and i uninstalled, i need help with this...........................................
Sept. 7, 2022
After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.
Hi, This is Daisy, customer service manager at AVADA. Thanks for your feedback as that helps us improve the service better for you and other customers. I see that you have recently submitted a request to send WhatsApp automation by your own sender. WhatsApp requires all companies to verify their Facebook Business Manager account. Average processing time by Facebook are 3-7 business days, but in some regions this can take up to 4 weeks: https://prnt.sc/pXUTSul77WWb However, while you are waiting for the approval, we can help you use our shared sender to send WhatsApp automation messages. I totally understand that time matters. You and our valuable customers deserve the best support with questions answered in a timely manner. I am so sorry for the experience and the person in charge including Emily and Hakeem already took their responsibility for the actions! I have just sent you a follow up email just now. Please help me check the mailbox so we can continue assisting you. Best regards, Daisy
Jan. 6, 2022
Had numerous issues with this app and would not recommend anyone to use it. Save your money and the hassle. Your email will not send properly, your sms's will link other websites that youre not familiar with or simply not work at all and so many other issues. Beware!
Hi there, Rainy here from AVADA. I deeply apologize for your experience. After checking the issue you reported, I see that we already resolved them. There is one thing left is the SMS segment which you changed after going live the campaign. So basically it would not implement the change because all logs are created - this is the normal logic. However, we are happy to refund the SMS amount that you do not use. I sent you a follow-up email, kindly check it and we can assist you better! Thank you so much, Rainy