All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

April 27, 2024

Hana was great in helping me solve an issue related to phishing within couple minutes, thanks!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2024

They are amazing team, extremely helpful and the whole app is so good even using the free version. I love it.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2024

the support is really good and fast..Lydia was amazing ! and also the platform is easy to use.

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 25, 2024

Lydia went above and beyond

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2024

Great app with heaps of easy to use functions for our marketing needs! The support team are also super lovely and always very helpful and quick to answer.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 23, 2024

I am just new with Shopify and Avada. I am very surprised with the support I am having. Hana is doing more than I expect. Thank you so much!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2024

Bom apoio ao cliente

Using app

3 days

Total reviews

6

Average rating

5.0

1 / 5 Share

May 7, 2024

Great help from Hana. BUT After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do. Test failed -> App failed No recommendation !

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear Ahoi Marie's store owner, We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised. We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation. Best regards, Avada Support Team

5 / 5 Share

April 21, 2024

Good app for Marketing!

Store

11goats

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2024

Ich empfehle diese Newsletter App wärmstens weiter. Der Support über die Chat Funktion war direkt zur Stelle als ich Hilfe brauchte. Hana konnte mir alle Fragen schnell beantworten und direkt helfen.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2024

Fast and responsive support from Hana, got some minor issues sorted in no time

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2024

Good email-marketing tool. Customer support manager Hana is very responsive and helpful

Store

Milerd

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 17, 2024

Thanks Tiana for the quick and kind solution support :)

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2024

Avanda app is a game-changer! It automates personalized emails for your customers flawlessly. Plus, Hana provided the best customer support, when I encountered some questions and challenges, Hana was there to assist me every step of the way. Highly recommended!

Store

Nöje

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2024

Hana was absolutely amazing and provided excellent customer service support. She quickly resolved my issue and helped me greatly with my automations. Thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2024

Hana from the customer service amazing

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2024

サポートが素晴らしくとてもわかりやすい説明でした!これから使用していく予定です。

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 13, 2024

Avada Email Marketing & SMS has truly transformed my business! The WhatsApp feature is incredibly smooth and has made customer connections effortless. A big shoutout to Esther for her exceptional support. I highly recommend this app!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2024

Using Avada Email Marketing & SMS has been a game-changer for me! Their Pop-up feature is seamless and has helped me connect with customers effortlessly. Special thanks to Tiana for the outstanding support. Highly recommend!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 11, 2024

An easy to use and low-cost app with great customer service. Today I was helped by Tracy with an email campaign that wouldn't send. She took care of me and solved my issue in no time. I strongly recommend this app

Using app

5 months

Total reviews

1

Average rating

5.0