Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.8
feedback
914
chart
#8,050
All reviews
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Oct. 2, 2023
Does not work, no support, no refund! I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake. The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%. The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me. In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience. Better stay with the big reputable email marketing providers.
Sept. 30, 2023
Emily was very helpful with my free upgrade to send more emails/month. Fast, effective service. Thank you!
Sept. 28, 2023
Great app, great customer service, especially Jasmine, professional and patient, thank you so much.
Sept. 28, 2023
Lydia was super helpful and great. 5/5 ty Lydia. Would walk into traffic for her.
Sept. 28, 2023
Came across this app by chance and wow - so far it's been amazing. I had it downloaded 10 minutes and got in contact with the support and they've been so helpful. Jasmine and Tony have done an amazing job at answering my questions and diving into the platform for personalised support and assistance. No links to a help guide or FAQ - these guys rolled their sleeves up and got stuck in with me. Can't thank them enough. There's so much in this app to get stuck into. Can't believe there's so much for free.
Sept. 24, 2023
Everytime I need help with something, I can send a quick chat and get it resolved. Esther helped me tonight and answer and fixed all my issues! Great customer service!
July 23, 2024
Hana was is incredible. She responded immediately and took care of our issue right away. She came to our store, created all the solutions, and was incredibly fast. Thank you so much, Hana!
Oct. 13, 2023
STAY AWAY!! Don't lose your time and money. It doesn't work well and on top of that it made me lose money and worse sales. The support is the worst I even seen.
Sept. 23, 2023
i suggest everyone avada app because has integrated several services useful and strongly evoluted and emily is a super assistent too much able ,professional and is able suggesting everyone has a shop shopify ..i suggest everyone avada services thank
Sept. 23, 2023
Esther was very helpful with whatever i wanted and the prompt response was very helpful
Sept. 22, 2023
I recently had the pleasure of working with Abby on a customer service issue, and I was incredibly impressed with her professionalism and dedication to resolving my problem. I was having trouble with my account, and I was getting frustrated because I couldn't figure out how to fix it. I contacted customer service, and Abby was the one who helped me. She was very patient and understanding, and she took the time to explain the problem to me in a way that I could understand. She also worked diligently to find a solution, and she was able to fix my account within minutes.
Aug. 21, 2024
it helps me a lot so that i can try something new to bring customers back,and customer support Hana gave me several ways to solve my problems, so pleasure about that with her help and patience.
Sept. 19, 2023
Customization Options: The level of customization this app offers is impressive. I've been able to tailor it to my specific needs, and it works like a charm.