All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 18, 2023

I'm not very good at app management. Liz, from avada team, helped me a lot. He answered hundreds of my questions instantly, took action immediately, and helped me get rid of all the work that was weighing on me within 5 minutes. Thank you very much Liz.

Using app

About 2 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 17, 2023

Emily was great and very helpful with the questions I had for her.

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

Very good attention from Liz, friendly, pleasant and professional.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 16, 2023

Great for Email marketing campaigns. The best part is customer support. Good support is given by Hana in verification.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2023

Great app to say till now. Customer support team Ms Esther was very prompt in addressing concerns. Great customer support from Ms Esther. Recommend this app, easy to use. 5 star for customer support Ms Esther.

Store

Chefio

Using app

About 10 hours

Total reviews

25

Average rating

4.1

5 / 5 Share

Sept. 17, 2023

Ottima App. Abby è molto disponibile e gentile

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 14, 2023

I love this Avada email marketing and text messaging platform! The platform’s user interface is intuitive and easy to navigate. Even team members with minimal technical experience can quickly learn to use it effectively. Jasmine support is excellent. She was responsive,ready to help with any questions I had. This marketing automation platform takes our marketing efforts to new heights. It's a must-have for any business looking to optimize their marketing processes, become more efficient and achieve better results. I highly recommend it!

Store

Ailsas

Using app

About 1 hour

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

We've just got started using Avada Email Marketing & SMS but so far it has been pretty amazing! It immediately suggests what you should do upon opening the app and one of the first things we needed was a pop up for our site. They offer some great templates for popups but even if you choose one of the templates, it is highly customizable. You can make it match your store and add custom CSS if you need to. Next up is creating workflows to welcome new customers and for abandoned shopping carts. That is customizable too, and they have great templates you can create for your transaction emails in shopify. This app offers a lot of features and I mean a lot of really good ones. You can't go wrong by installing this app and using it for your email and marketing needs. The support has been fantastic, "Hana" has been ready and available to help me with any questions or problems I run into. I look forward to using all this app has to offer! And I definitely look forward to help from Hana should I need it.

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

Very clean and easy to understand with a beautiful user interface and very fast support 24/7, Liz from Avada helped me solve many problems with professional when I was setting up workflows.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Great app with wonderful customer service. A chat helper, Jasmine, imported all 500 contacts from Wix to my shopify for me.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2023

Had an issue with the pop up not showing up. But thanks to Avada support especially Emily who promptly helped in resolving it.

Using app

1 day

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 9, 2023

The customer support was very quick and more supportive than my expectation.

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 9, 2023

Great app with great support. Hana was able to solve my problem in minutes through chat. Really happy with the outcome.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Excellent App. It works perfectly and doesn't affect the website speed or performance. Liz who was the customer service agent helped me navigate my way around the app and is always available. She really made it easy. Thank you

Store

JC Club

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

Very good app, with a very easy interface, It helped me to add an SMS feature to my website, I had 1 or 2 douts regarding pricing, and Hana from the live chat support team helped me to clear my doubts in a professional and friendly way, you have good support persons.

Using app

About 21 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 7, 2023

Avada has great customer service! Abby was super helpful in getting my forms and welcome flow set up!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

wow Lydia was amazing ! idk how they do it to get such nice people that doesn't get annoyed at so many dumb questions :)

Using app

2 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 5, 2023

Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!

Using app

About 2 months

Total reviews

20

Average rating

3.4

5 / 5 Share

Sept. 5, 2023

great time and response from Hana. Help me with all my questions. Let see if my store makes the next chapter in sales.

Using app

13 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Hana did help me and did it very good Im exited and had a great experience

Using app

About 16 hours

Total reviews

8

Average rating

5.0