All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 3, 2023

Great app with quick & friendly support, Esther was just awesome in helping us understand better how to navigate the app and benefit from it more!

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

our company have a small shop, and avada is very comfortoble service that provide deffirent types of marketing things. We cant say how long will use this app, but for now its very useful and have exxelent supports

Using app

19 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 2, 2023

Avada's support for Email Marketing & SMS has been excellent. Had a few tech issues but the team resolved these very fast.

Store

MASA

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 31, 2023

Amazing help from Hana. She helped me find the right plan for me so that I can go ahead with my email marketing. Thank you

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2023

I just started using this awesome application. It has so many possibilities. I had some small issues at the beginning, that were solved with outstanding + fast support. I can highly recommend using this application and use the support in case of a issue.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2023

very great customer service easy to work with.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2023

Amazing service!!! The team worked round the clock to get my site running perfectly, they have exceeded my expectations and have been one of the best app developers I have dealt with to date. Highly recommend

Store

TONED

Using app

24 days

Total reviews

13

Average rating

4.7

Developer Reply

Hi, Thank you so much for taking time to leave us a feedback. First and foremost, I want to extend our sincerest apologies for any inconvenience caused by the delay in the investigation process. We have done our best to enhance the workflow and accelerate the process in order to address your issue and have reached the solution. Furthermore, our development team has identified several potential factors affecting your store's speed at the moment. We believe that with our expertise, we can be able to help you boost your site speed to the next level We have sent an email to follow up. Please check your emailbox for further updates. Best regards, Daisy

5 / 5 Share

July 24, 2023

I have just wasted 4 days trying to set up subscriber capture and welcome email work flow with SMSBump. Hana did everything for me in less than 30 minutes.....brilliant service

Using app

39 minutes

Total reviews

10

Average rating

4.9

5 / 5 Share

July 24, 2023

We have just started using the platform and so far it is intuitive and easy to use. Above all, I would like to highlight the good technical service they have.

Using app

20 days

Total reviews

2

Average rating

3.0

5 / 5 Share

July 21, 2023

Great customer support! They went the extra mile to help me get my email templates exactly how we needed them.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2023

I cannot say enough about the customer service I experienced. Emily, you are a gem! Your promptness, expertise, and kindness when resolving my issue was unparalleled. The exceptional service left me feeling valued and reassured. Hats off to you!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2023

Avada is the best EDM tool out there, 10 out of 10, switch from Omnisend. Easy to use and provide enough amazing email temples, Sunny from the support team helps me a lot!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 20, 2023

5 stars for the support department. The quality of app needs experience for reviews :D (And this is 100 characters require :))

Using app

27 minutes

Total reviews

5

Average rating

5.0

4 / 5 Share

July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 19, 2023

Even if there is the slightest problem, there is excellent customer support that immediately comes to the rescue.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2023

Very easy to use , and the function are useful for us. It provide many template for us to send EDM. Most important of all is the support team "Hana" very nice and take care of our experience .

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2023

I just started using the app and was a little overwhelmed at first but I cant believe how helpful Julie on the live chat was! She walked me through everything and I felt so confident with her knowledge and trusting my store with her. EXCELLENT customer service!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2023

This App works great with eMail automation for Welcome and Abandoned Cart. And their support team, especially Lydia was very supportive and collaborative with detailed guide and help. Lydia is so beautiful and kind girl. I really appreciate your support. Thanks again!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2023

Me ayudaron a resolver absolutamente todas mis dudas. Agradezco la ayuda de Lydia por atender mi solicitud.

Using app

About 1 hour

Total reviews

17

Average rating

4.7

5 / 5 Share

July 13, 2023

Esther è stata perfetta! Mi ha aiutato in tutto, rispondendo a ogni mio dubbio. Adesso testiamo la nuova app appena installata!

Using app

About 2 hours

Total reviews

1

Average rating

5.0