All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

July 7, 2023

Dear Hana, I wanted to take a moment to express my deepest gratitude for the exceptional support you provided me through AVADA's help support. Your assistance went above and beyond my expectations, and I am truly amazed by your dedication and expertise. Your commitment to resolving my problem was nothing short of extraordinary. You tackled the issue with utmost professionalism and a level of care that I have seldom witnessed before. Your patience, knowledge, and willingness to go the extra mile made all the difference in finding a solution. I am truly grateful for your fabulous assistance. Your efforts have not only resolved my problem but also left a lasting impact on me. Your exceptional skills and unwavering dedication to helping others are truly commendable. Thank you, Hana, for your outstanding support and for being an invaluable asset to AVADA's help support team. Your commitment to excellence is truly inspiring, and I am grateful to have had the opportunity to work with someone as remarkable as you. With heartfelt appreciation, Gaurav

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 7, 2023

Emily at AVADA is fantastic! They helped me setup the pop ups for the newsletter! I cannot believe how much help I received. Thank you! AVADA is the best!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 6, 2023

Easy to use. Good service. Emily is super helpful and being so clear in guiding me on how to make it.

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2023

Had an issue with custom code and my sign up pop up. Hana was great and was able to fix my issue very quickly!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 5, 2023

Hallyfe from Avada helped me instantly when i couldnt figure things out and was very nice and quick through the whole process.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2023

The support was instant and I received help from Sunny who led me to solving all my email issues. Everything is well-integrated and automated. Avada is a great tool to have.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 5, 2023

Liz as been very helpful and patient. we are switching to Avada from MC. Cheaper and much straight forward to use. :)

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 4, 2023

The customer support was very quick and helpful. Emily went above and beyond and noticed one thing I didn't. I appreciate her quick response and helpfulness!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2023

Works like a charm. Had some minor issues when changing my website's theme but they are quick to respond on their live chat. Jasmine helped me out and the problem was fixed within a few minutes. Would definately recommend!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

Some issues at the beginning but support helped within seconds and I am 100% lucky for now. 5 stars :-)

Using app

1 day

Total reviews

2

Average rating

3.0

5 / 5 Share

July 4, 2023

Esther was amazing solving an issue in my store that was not even related to AVADA app. Thank you for your quick and effective response.

Store

SEEDGE

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2023

Amazing customer service. I highly recommend them. They are very quick to respond if you are having an issue.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2023

I haven't even generated any sales or collected any emails, but Esther from the support team was so generous to limit my emails per months to 1000 to 12000 absolutely for free. The support team is so nice and generous, I highly recommend this app!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2023

great app and great support team (especially Juliana). I haven't used the app yet, but I think it will be great. Thanks, Juliana for your great help.

Using app

12 months

Total reviews

12

Average rating

4.9

5 / 5 Share

July 1, 2023

This is our second website using this app, it is great and most importantly it works on demand rather than having a monthly subscription, not to mention that the customer support is great and fast. Special thanks to Hana for verifying our store!

Using app

8 months

Total reviews

11

Average rating

4.9

5 / 5 Share

July 1, 2023

Exceptional Service and Prompt Response! Thanks Hana ! I recently had the pleasure of experiencing Hana's outstanding service and remarkable speed of response. I cannot express enough how grateful I am for the exceptional assistance I received from her. She went above and beyond to ensure my needs were met promptly and efficiently, and I couldn't be happier with the outcome. From the moment I reached out to Hana, her professionalism and dedication were evident. She responded to my inquiries promptly, addressing all my concerns with great attention to detail. Her knowledge and expertise in the matter were truly impressive, and she guided me through the process with utmost clarity. What sets Hana apart is not only her expertise, but also her remarkable commitment to customer satisfaction. She made me feel valued as a customer and genuinely cared about my experience. Her friendly and approachable demeanor made it easy for me to communicate and ask questions, and she always responded in a timely manner, ensuring that I never felt left in the dark. Furthermore, Hana's efficiency and speed in handling my requests were truly commendable. She wasted no time in providing the necessary information, taking action, and resolving any issues that arose along the way. Her proactive approach and attention to detail were instrumental in ensuring a smooth and hassle-free experience. Overall, I cannot speak highly enough of Hana and the exceptional service she provided. Her commitment to customer satisfaction, combined with her prompt response and expertise, made my experience truly remarkable. If you are looking for top-notch service and a professional who truly cares, I highly recommend reaching out to Hana. Thank you, Hana, for going above and beyond to assist me—I greatly appreciate it!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

Hana was such a great help. She was eager to help me and made my set up so much easier. Thanks Hana

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 29, 2023

The service was fast and professional , really aprriciate the help i received from Lydia. thank you for everything

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 29, 2023

Prakash was very nice and helped me with all the questions I had, he was patient and has great customer service!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2023

Thank you Abby for the support! It seems to be the only SMS that works for Hong Kong region! I have tried others, only this works!

Using app

11 months

Total reviews

2

Average rating

5.0