All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 20, 2022

Excellent support, quick, patient, and professional. The app provides a lot of possibilities for email marketing and beyond. I do recommend

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

Great app especially because of the customer service, who got our free plan 15k emails /month. Avada company rocks in all apps they offer in Shopify.

Using app

About 3 hours

Total reviews

5

Average rating

4.2

5 / 5 Share

Jan. 19, 2022

Very good customer service that listens and offers solutions! We are also delighted with the templates presented in the application, easy to use and effective

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

Got struggled with finding button editing options. Thanks to Rainy figured it all really quickly. Thanks for support.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

The team is very friendly and helpful. They have answered all of my questions in a professional manner. The app has many functionalities and seems to be working well.

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 12, 2022

The best app all in one place I cant tell you how amazing my experience was and special thanks to Jasmine.

Store

ROMALI

Using app

24 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 11, 2022

AVADA Apps are always top quality and their support is unrivalled. Jasmine assisted us with setting up a bespoke email that had certain parameters we required. The attention to detail and professionalism is second to none. Thanks again for everything Jasmine you're a superstar!!

Using app

3 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 10, 2022

This app is exactly what I was looking for. I'm able to send emails, have automated forms, and even send SMS automations. Customer support is also very helpful. If your looking for email marketing, would definitely recommend this app.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 9, 2022

Great app, amazing costumer support. I am very satisfied with it. Support reply in few moments and also an app adds additional conversions to my store

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 8, 2022

New to the app but seems great. Using it for abandoned cart emails and exit intent pop ups. Thank you to Rainy for her instant support on live chat

Using app

About 2 hours

Total reviews

7

Average rating

5.0

1 / 5 Share

Jan. 6, 2022

Had numerous issues with this app and would not recommend anyone to use it. Save your money and the hassle. Your email will not send properly, your sms's will link other websites that youre not familiar with or simply not work at all and so many other issues. Beware!

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Rainy here from AVADA. I deeply apologize for your experience. After checking the issue you reported, I see that we already resolved them. There is one thing left is the SMS segment which you changed after going live the campaign. So basically it would not implement the change because all logs are created - this is the normal logic. However, we are happy to refund the SMS amount that you do not use. I sent you a follow-up email, kindly check it and we can assist you better! Thank you so much, Rainy

5 / 5 Share

Jan. 6, 2022

They provide quick support and solutions for you and their staff is helpful. You won't feel worried.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 4, 2022

Until now I used ActiveCampaign, but when you have a webshop I think AVA is the best way forward because of all the automatic integration with Shopify. Also it's much easier to copy elements in campaigns, so it's faster to set up. And on top of that the support is amazing and really fast. For example Jasmin just helped me really great and instant. I can highly recommmend.

Using app

7 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 22, 2023

The best email marketing application for me. I have tested many that I deleted because they were too complicated or not sharp or customizable enough. Avada is perfect and allows me to manage everything easily even though it is in English (I am French and my shop is in France). The big plus: the support team is great. Sunny responded within seconds and solved my problem within minutes. I am very happy!

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 3, 2022

Great app so far. Support is really good. Functionality is great with all the right bells and whistles. Will continue using.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2022

Incredible app, incredible support. No other way of putting it. I have used this app for abandoned cart emails and it simply is the best.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 31, 2021

I replaced 2 apps with this one app. It's easy to use and it integrates into other apps making it even easier to use. Also, the customer service is excellent!

Store

vivalui

Using app

21 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 3, 2022

The app is very user-friendly and easy to navigate with good customization options. The customer service (Jasmine & Esther) is quick to respond and very helpful. I recommend using the app

Using app

10 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 12, 2022

The app has great functionalities and it is very easy to use. I have used other apps for marketing before and this is much cleaner and easier to use...which saves us a lot of time. Also, customer care is great...and has been proactive in offering to help, with Jasmine for example.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2021

Rainy contacted me One minute after downloading the app and added me on ‎WhatsApp so she can give me awesome communication and support. She’s helping me set up the common workflows that generally do a good ROI. Not to put any company down but I definitely Would refer Avada over Omni send any day!

Using app

About 1 hour

Total reviews

6

Average rating

4.8