All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 23, 2021

The app is great so far, although i had difficulties in the beginning but there support was fast and to the point, My account manager was Jasmine and she helped me a lot. Kudos to the team!

Using app

About 3 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 22, 2021

i recomended this app, fast and best support,I have been working with avada for at least 3 months and I am very satisfied, they solved my problems very quickly. i hope to work together long time!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2021

we use this app for a few months and it's a great email marketing app with nice features. Also, Daisy helped me a lot. Very happy to use this app!

Using app

8 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 16, 2021

this app is amazing. Great customer service and UI design. I had some issues and Jasmine helped me out promptly. Very patient and welcoming. I definitely recommend it.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 15, 2021

We are still in the early stages of using this app and really applying all the features to our communication. However what we have seen and especially the help and support from AVA is fast, helpful, professional and efficient. we are never left unanswered and the serviceteam are hands on and ready to help with setups and get us going in the best way.

Using app

12 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 20, 2023

Quite easy to use app. Great and fast support from Abby when asking to see converted customers.

Using app

Over 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hello, Thank you so much for your review on our app and customer support. I would like to have a more in-depth conversation to help you make the best use of this app and solve the issue for you. I just sent you a follow-up email, please open your mailbox to get our message. Best regards, Daisy

5 / 5 Share

Nov. 9, 2021

Jasmine has been a super star and helping me with all my questions and assisting me with design and functionality questions! Super grateful for all her help, otherwise it would have taken me forever!

Using app

22 days

Total reviews

4

Average rating

4.5

5 / 5 Share

Nov. 2, 2021

Daisy is the best support assistant ever - She needs a promotion! A true example of real customer service - she offers her assistance without you even asking,and regularly sends emails whenever she notices a problem on our account - She is like our very own employee.Avada won't be good without her!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 2, 2021

The best thing about this app is their customer service, they are very helpful! Also, the app is presenting good services with high quality

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2021

Super! I use it for a long time! I like it)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 31, 2021

AVADA team is always there to support me whenever I have a query. They are very quick, knowledgeable and a pleasure to work with. I will be happy to cointinue using their apps and services, and may upgrade to pro services once my store grows enough. Thank you!

Using app

About 1 month

Total reviews

5

Average rating

4.6

5 / 5 Share

Oct. 28, 2021

EXACTLY AS ADVERTISED !!! GREAT APP !! Would recommend to any and everyone, I am really happy :) :) :)

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2021

There are some nice features in this app. I'm trying the pro plan features at the moment. Making changes and customizing your automations is very easy. App crashes sometimes, so saving your changes on a regular basis is recommended. People from the helpdesk are kind en provide some good help.

Using app

10 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 26, 2021

This perfect app for email marketing, very easy and found perfect. The best of the app is support, ever help me with all

Store

Indy

Using app

About 2 months

Total reviews

9

Average rating

4.8

5 / 5 Share

Oct. 22, 2021

Very helpfull team everytime you need. And the most completed app. Exactly what I was looking for. Recommend it for sure.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2021

I've been using this app for a while now and it's been an absolute lifesaver! It's so easy to use and customer service is amazing too. They are always there to help you with whatever you need.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2023

Very nice app with a lot of options. Very usefull. I would recommend it to any webshop. Emily was very helpful again today.

Using app

About 2 years

Total reviews

11

Average rating

4.8

5 / 5 Share

Oct. 11, 2021

I had troubles in the past but almost instantly the customer service of avada solved my problem and now I'm having a great experience with this app. Highly recommended!!!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Rainy here from AVADA and I am sorry to hear about your trouble installing the app. I think we can sort it out right away. I sent you a follow up email so that we can know exactly what error you got, our technical team will resolve it then. And I am so willing to help you set it up, get started based on your store demand. Hope to hear back from you! Rainy

5 / 5 Share

Oct. 6, 2021

Great app, great support. There are some technical issues but the support is very quick and they help you instantly. So far I am satisfied, looking forward to use all the features. I'm still new to this app.

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 23, 2021

The team at Avada is awesome, I was having issues with importing contacts and adding them to a flow, I was at the point of unisntalling the app as I was really frustrated due to the app limitation. But the team stepped in and found a solution to the problem. Thank you guys.

Using app

2 months

Total reviews

3

Average rating

3.7