All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
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5 / 5 Share

June 7, 2023

Juliana was perfect.she went above and beyond to help me out with my concern .i really recommended this app to all the businesses

Store

Talii

Using app

10 months

Total reviews

2

Average rating

5.0

4 / 5 Share

May 10, 2023

It's fine. You can get help form the support anytime you need (as Jasmine helped me) but it has happened a few times that I needed help, because something didn't work

Using app

4 days

Total reviews

1

Average rating

4.0

5 / 5 Share

May 9, 2023

I'm thrilled to write a fantastic customer review for Hana, who went above and beyond to assist me during a recent customer service interaction. Hana's dedication to resolving my issue was impressive, and I couldn't have asked for a better experience. I would 100% recommend Avada for not only its features but the customer service is amazing.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2023

Je suis vraiment très contente car Ester ma beaucoup et continue de m'aider pour lancer mes campagnes, j'adore cette application et je dis merci à Ester pour son soutien

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2023

I have built 5 shopify sites over the last year and the online chat with this app is the BEST customer service i have ever had (you can imagine i have tried alot of apps) I asked the most silly questions when i couldnt even find a button or where things were and they stayed on the chat for over an hour and talked me through each page! Outstanding service! Thank you to Abby

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2023

Great app and ive had to write in to get my business verified and Abby helped me, well more or less put out a HUGE fire! Avada has great customer care! She was great and was able to get it veriefied right away for me! already had a sale from the app!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 8, 2023

Fantastic app! Juliana was really helpful and guided me through the setup process. I highly recommend Avada Email and SMS!

Using app

12 days

Total reviews

6

Average rating

5.0

3 / 5 Share

May 8, 2023

I recently added the Avada app to my shoplift store as I wanted to set up automated emails to be sent to customers. I set up a Welcome automation and when I went to view it, there was an error. I reached to support and Lydia there helped solve my issue in 2 minutes. Really prompt and friendly support, however the app itself requires upgrading if you want to get going with more than one automation unfortunately.

Using app

About 1 year

Total reviews

1

Average rating

3.0

5 / 5 Share

May 8, 2023

thank you esther for all your help. i will recommend Avada to anyone.. Great service.. great aps. Always friendly and ready to help me with my problems. thank you guys

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2023

Great support from Abby with assisting me with a seamless transition to using the app. She really took the time to provide concise answers to my questions with visual support when needed. Very happy I found this app!

Using app

11 days

Total reviews

11

Average rating

5.0

5 / 5 Share

May 7, 2023

excellent service, improves speed a lil bit and is free, I'm also using Avada's other apps for shopify

Store

NEVILS

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 6, 2023

thank u so much lydia for helping me with my shop am so greatful for u to help me set up everything this app is great i recomend it to every store owner customer service reply imidiatly i wish i can give more than 5 starts

Using app

23 days

Total reviews

9

Average rating

5.0

5 / 5 Share

May 6, 2023

Avada has excellent support. This is a good product there are a lot of features for a free plan. Thanks!

Store

LÚDERE

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 5, 2023

I got on the Chat Room because I did not know how Avada works and wanted some more information. Hana popped up and went me through the process and explained to me all the 3 plans available. She was very helpful into seting my account up. I would recommend her to anyone who any kind of help from Avada. Thank you Hana' you are amazing

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2023

The settings are impressive, and the service is excellent. They respond and assist very promptly!!!

Store

TE-D

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2023

Brilliant support . SUPER QUICK responses and made it very simple with links and examples . Would us again

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2023

good app for email campaigns, easy installation and functions are valuable for us. Esther is very supportive and gives quick response to our questions.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2023

The customer support team is very friendly, fast, and efficient. I contacted Hana to help me set up the app. The app works very well, and the personal support will always be ready to help you with anything.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 2, 2023

special thanks to the team who once again helped me with my store. I will definitely recommend it to anyone in need! Great, thanks Prakash

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

Support was quite fast. An executive named Hana responded to all my questions. Quite easy to set up, unlike other similar apps that youtubers promote all the time.

Store

PenGet

Using app

About 2 months

Total reviews

1

Average rating

5.0