Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.8
feedback
914
chart
#10,562
All reviews
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June 11, 2024
We are using this Avada Email Marketing tool and its beautiful, easy to use and very handy product. Avada's support is team is there for you whenever we need it. Special thanks to Hana and Lydia who helped me with smooth segmentation and email execution.
June 10, 2024
The customer service person Tiana is very helpful, and sorted my problem quick. Highly recommend this app!
June 9, 2024
Avada is a great tool for any shop. Support is fantastic! Especially Hana and Mia!
Sept. 27, 2024
Many Thanks Tiana and William - Tech support for understanding my issue and resolving it as per my requirement. Appreciate your extended support.
June 6, 2024
App can get really slow sometimes but all the features I need are there and for free! The support has been great and they have assisted me in a timely manner every time I have needed them, Shout out to Lydia! She was a big help getting started on the app.
June 5, 2024
Tiana was very enthusiastic in helping me solve the problem. Thank you very much
June 2, 2024
We had the pleasure of working with Hana and Toby on our recent campaign, and we couldn't be more pleased with the experience. They were incredibly understanding of our requests and the importance of our campaign forms, ensuring that every detail was meticulously handled. Their dedication and hard work truly brought our vision to life. Thank you so much, Hana and Toby, for your unwavering support and exceptional service!
May 28, 2024
Scam! They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts... Reporting them to Shopify for NAD
Hi there, We're sorry to hear about your dissatisfaction with our pricing structure and any confusion it may have caused. We want to clarify how our pricing works and address your concerns directly. Our Pro plan, priced at $16 per month, includes services for up to 500 contacts and allows for 12,000 email sends per month. While the phrase "unlimited contacts and emails sent" might be misleading, it refers to the fact that you can add as many contacts and send as many emails as you need, but additional fees apply once you exceed the included 500 contacts and 12,000 email sends. For more detailed information, please visit the following link: https://avada.io/pricing/. We apologize for any inconvenience this misunderstanding may have caused and appreciate your feedback. If you have any further questions or need more clarification, please do not hesitate to contact us. Best regards, Avada Support Team
May 26, 2024
Support always seems to be available, was able to even work with Hana over a holiday weekend on a Sunday. She was a great help.
May 24, 2024
There were some problems when sending a test email with the APP, but the customer service helped solve the problems smoothly. Thank Pamela and Hana for the quick response.
May 23, 2024
fast, quick support from Lydia. answered my questions and helped me solved my problems quickly.
May 22, 2024
Hana was the best support agent I've ever contact with. Very helpful and fast on her job
May 22, 2024
application made really well and top assistance, Hana is one of the most helpful and prepared assistants thanks to her any doubts are immediately resolved
July 26, 2024
used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once. I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason. Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed. I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox. Although it is cheaper than other apps, it has many shortcomings and I have to give up this app.
May 13, 2024
Je suis tombé sur Lydia, qui a su régler tous mes problèmes très rapidement. Très réactive et efficace.