Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.8
feedback
914
chart
#11,339
All reviews
Review RSS Feed
July 16, 2024
It's really helpful with fast and good feedback from their customer support team, especially Hana! Thanks for her help and advice!
July 22, 2024
I recently had the pleasure of working with Hana from the technical support team while setting up Avada for my website. Audrey’s technical knowledge is impressive. She not only helped with the initial setup but also offered valuable tips on optimizing the theme’s performance and utilizing its advanced features. thank you!!
July 9, 2024
Thank you very much to the technical staff "Hana" for their help. "Hana" is very enthusiastic, patient, and has helped me solve many difficulties
July 4, 2024
Ragazzi preparati e sempre disponibili. Voglio ringraziare Hana per avermi risolto il problema della verifica del dominio. Grandi
July 4, 2024
Excellent support, I absolutely recommend it! Thank you for Lydia and Nikita's extreme patience and dedication.
July 3, 2024
Received good and fast help from "Emily". No long waiting times for help, but quick and good assistance directly (within 1 minute) via chat.
July 2, 2024
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner, First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales. We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account. Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally. Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance. Best regards, Avada Support Team
June 28, 2024
24時間対応してもらえるのはありがたいです。最近は簡単な日本語でも対応してもらえます。専門用語が多いと難しいこともあります。 gmailなどの規約が変更になる時には、こちらから依頼する前に対応してくれているとより良いサービスだと感じます。 今回はmiaさんが対応してくださいました。
Aug. 4, 2024
Audrey from customer support was very helpful! She was patient with all my questions and even ran tests to make sure everything was running smoothly!! Totally recommend Avada for your email marketing needs :)
June 26, 2024
The app is easy to use, a bit expensive in my opinion but great for beginners and advanced users. also, Great support from Lydia, thanks a lot!
July 1, 2024
Many technical functions not working and often have to conctact support to have basic functions enabled
Dear StrongFood Team, We're very sorry to hear about the technical difficulties you've been experiencing and the frustration it has caused. Our goal is to provide a seamless experience, and it’s clear that we’ve fallen short in your case. We have sent you an email to follow up for further discussion. We would like to work closely with you to address these problems and ensure that all basic functions are enabled and working as expected. Your feedback is invaluable to us, and we are committed to improving our service based on your experience. Thank you for bringing this to our attention, and I look forward to resolving these issues for you. Best regards, Avada Support Team
Sept. 4, 2024
Great tools and the customer support is amazing! Lydia was super helpful! She is very quick, very friendly and always solves my problems! Thanks Lydia!
June 24, 2024
It's my first time using this app and I can tell that it's not that easy as I expected, but the team (Lydia) is very helpful and all my issues have been solved!
June 19, 2024
Lydia is good. She is knowledgeable on her craft. Keep her for she's a jewel. Thank you
June 11, 2024
Very good tool, very complete, the audiences are easy to segment, the automations and the forms work well and the support is just insanely fast and useful. I would 100% recommend.
June 11, 2024
I would not recommend it because every time I send out a campaign we lose more subscribers. I asked about a customer sender's domain but I was referred to setting up different emails for marketing and transactions.