Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.9
feedback
1,923
chart
#3,277
All reviews
Rating Breakdown
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July 2, 2024
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner, First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales. We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account. Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally. Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance. Best regards, Avada Support Team
July 2, 2024
"Hana" what a great support. I cant understand how you people have the patience to help stupid people like me.. 10/10 stars!!
June 30, 2024
Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Dear Herbs and Supplements' Store Owner, Thank you for taking the time to share your feedback and we apologize for any frustration you experienced. We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed. You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign. To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app. If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app. Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction. Best regards, Avada Support Team
June 29, 2024
Avada Email Marketing & SMS app has great marketing automation features to offer. The app is easy to use with great guidance and help from the Team especially Hana whom I have had many dealings with when I have queries and issues. Hana has been great and very patient in assisting me. Thank you.
June 28, 2024
24時間対応してもらえるのはありがたいです。最近は簡単な日本語でも対応してもらえます。専門用語が多いと難しいこともあります。 gmailなどの規約が変更になる時には、こちらから依頼する前に対応してくれているとより良いサービスだと感じます。 今回はmiaさんが対応してくださいました。
Aug. 4, 2024
Audrey from customer support was very helpful! She was patient with all my questions and even ran tests to make sure everything was running smoothly!! Totally recommend Avada for your email marketing needs :)
June 26, 2024
The app is easy to use, a bit expensive in my opinion but great for beginners and advanced users. also, Great support from Lydia, thanks a lot!
July 1, 2024
Many technical functions not working and often have to conctact support to have basic functions enabled
Dear StrongFood Team, We're very sorry to hear about the technical difficulties you've been experiencing and the frustration it has caused. Our goal is to provide a seamless experience, and it’s clear that we’ve fallen short in your case. We have sent you an email to follow up for further discussion. We would like to work closely with you to address these problems and ensure that all basic functions are enabled and working as expected. Your feedback is invaluable to us, and we are committed to improving our service based on your experience. Thank you for bringing this to our attention, and I look forward to resolving these issues for you. Best regards, Avada Support Team
June 25, 2024
great team with great customer service no matter what plan you're on the always go all the way to assist
June 24, 2024
It's my first time using this app and I can tell that it's not that easy as I expected, but the team (Lydia) is very helpful and all my issues have been solved!
June 19, 2024
top Service, Mia will provide you with excellent assistance with your questions and problems
June 19, 2024
Lydia is good. She is knowledgeable on her craft. Keep her for she's a jewel. Thank you
June 18, 2024
Your creativity continues, and you amaze me every time. I have abandoned the rest of the applications and now I rely only on your applications... Your work team is wonderful and the response is very fast, especially (((Hana))). You are really great and make things so much easier.
June 18, 2024
Hana really help me resolving my issues in the app. I'm happy with the support.
June 17, 2024
I've been using the AVADA Email Marketing app for a while now, and I am thoroughly impressed. The app is incredibly user-friendly, offering a wide range of features that cater perfectly to my email marketing needs. From easy-to-use templates to advanced automation capabilities, it has everything you need to create effective email campaigns. What truly sets AVADA apart is the exceptional support team. Lydia, in particular, has been a tremendous help. She is always quick to respond, incredibly knowledgeable, and goes above and beyond to ensure that any issues are resolved promptly. Her guidance has made a significant difference in optimizing our email marketing strategy. Overall, I highly recommend the AVADA Email Marketing app to any Shopify store owner looking for a reliable and powerful email marketing solution. The combination of robust features and stellar customer support makes it a must-have tool for any business. Thank you, AVADA team, and special thanks to Lydia for her outstanding support!