Avada SEO Image Optimizer
Shopify SEO app
Rating
4.9
feedback
3,998
chart
#126
All reviews
Review RSS Feed
March 21, 2023
The functions are comprehensive and the service is fast. My questions were quickly solved through the customer service, and the answers were very detailed. Thanks to Lydia and Tony for their help!
June 6, 2022
I've been having trouble increasing my speed score on my own, I was just browsing shopify apps and this one stood out to me as exactly what I needed. The app was easy to navigate and Esther was very helpful and quick in increasing my speed score!
June 6, 2022
All perfect. Prakash is immensely helpful. They answer all my questions and resolve my problems. Good service
June 6, 2022
Realmente increíble todo lo que me han ayudado, Abby es estupenda muy amable y super profesional. Estoy impresionado de esta aplicación y de su soporte, lo recomiendo 100% lo disfrutarás.
June 6, 2022
Fast and efficient help. Roger provided me with assistance straight away. Highly recommend! Great app.
June 6, 2022
Good application, customer service is very enthusiastic, and the response speed is fast，thanks Abby！
June 6, 2022
I just downloaded the app and 5 minutes later the optimization was done! Thank you for the help Fennic (and Avada too)!:)
June 6, 2022
Just spent some time on line with Esther on the Avada tech support team. I have a free-level subscription. Knowledgable, helpful, didn't try to sell me a bunch of stuff - just gave me solid advice and pointed me to the resources I needed. Very professional.
Using app
Over 1 year
Total reviews
2
Average rating
5.0
June 5, 2022
Truly amazing how fast and professional the service, thanks Jasmine for the top level support completely for free.
Sept. 15, 2022
Liz from Avada support team is great! She is very nice and helps me fix my website problems. Thank you for the great service and great app!
June 4, 2022
Esther helped me get started on the app and was super helpful!! She was quick to reply when I asked for help and jumped in to improve things for me when I wasn't sure what I was doing. :)
June 4, 2022
Amazing App recommended for sure; my site score went off thanks to Liz, very awesome customer service, thanks!
June 4, 2022
Liz is great help and details i used this app to help me do seo page load,i really like how it does.thank you
June 4, 2022
Great app and support! Liz was fantastic and helped improve my website speed in minutes and for free, like MAGIC! Absolutely amazing, Will recommend to anyone.
June 4, 2022
Candace helped me 3 times to speed up my websites, I really like what she does, Thank you so much Avada, and especially Candace
March 19, 2023
Thank your for this app. I wanted also to speed up my stite and HANA helped me. Thanks a lot for the help.
June 3, 2022
New to this app and wanted to speed up my site and Praksah was a big help. Thanks for your assistance.
June 3, 2022
Great service and friendly support team helped me set up the app and add features for free which is great
Aug. 22, 2024
Had some issues initially with the Turbo Speed Up feature but the team worked hard and put in a lot of efforts to help fix it and actually speed up my site. They put in genuine effort and fixed everything they could to achieve this. Thanks team! Will recommend for sure!
Using app
About 2 years
Total reviews
8
Average rating
5.0
Dear Nandini, We’re genuinely sorry to hear about your experience with our app and truly appreciate you taking the time to share your feedback. We understand how critical it is for your business to have a smoothly running website, and we sincerely apologize for the inconvenience you’ve faced. Regarding the increase in loading time, our support team has reached out to explain that the performance drop you observed was due to a poor LCP score rather than the Turbo feature itself. Furthermore, the speed-up process was reverted as soon as you raised concerns, ensuring that our app did not further impact your website’s performance. However, the loading time is still slow, indicating that our app doesn't contribute to this earlier. We’ve also addressed the glitch on your banner as soon as it was reported. Our technical support team confirmed that no changes were made to your live theme from our end at that time, but we took immediate action to resolve the issue. As for the view switch from wide to normal, this was a theme-related issue, not directly linked to our app. We worked on fixing it and have explained this during our recent call. Lastly, we noted that you didn’t mention any further concerns regarding other apps during our conversation. We’re committed to ensuring everything is running smoothly on your site, so please let us know. We deeply regret that after being a loyal customer for two years, we’ve let you down. We truly hope for the opportunity to turn your experience around. If you need any further assistance, please don’t hesitate to reach out. Thank you for your understanding and for giving us the opportunity to address these issues. Best regards, Esther Customer Success Lead
June 2, 2022
It's a great app and really improves the page speed. Very simple to use. Customer service is also top notch.