Avada SEO Speed Image Optimize
Shopify SEO - On-page audits, Site Performance optimization
Rating
4.9
feedback
7,689
chart
#107
All reviews
Rating Breakdown
Review RSS Feed
Oct. 4, 2023
Very bad experience.. After installing app when I started image optimization than it stuck after some time... After contact customer care it start ... Again after some time it stop... No technical team available to resolve issue instantly. As per customer care she said me to wait 2 to 3 days for resolving issue. Very discouraging experience...
Hi, We're genuinely sorry to hear about your experience. Your frustration is understandable, and we apologize for the inconvenience. We've already sent you an email to address this issue promptly. Your feedback helps us improve, and we're committed to resolving this matter as soon as possible. Thank you for your patience. Best regards, Avada Support Team
Oct. 3, 2023
It seemed to slow down my page speed scores but the bigger problem is now I'm having to take time to manually remove leftover code that wasn't removed by the uninstall function. Now I have to figure out how to remove this line of code: Liquid error (layout/theme line 8): Could not find asset snippets/avada-seo.liquid
Hi, Thank you for your review. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 65 or even beyond. We would appreciate your thoughts on our proposed solution. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Avada Support Team
Sept. 30, 2023
I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first. Based on my experience, I can't recommend Avada products. The service was lacking, to say the least. ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.
Hi, Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now. This experience has been a valuable lesson for us and we are committed to continuous improvement. Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time Please check your email box for further update Best regards, Avada Support Team
Sept. 26, 2023
I regretfully installed the Avada SEO Shopify app with the hope of boosting my store's performance. However, my experience with this app has been nothing short of frustrating and disappointing.Before installing the Avada app, my store had a commendable speed score of 75. However, the moment I added this app to my website, I noticed a significant drop in speed, which was truly disheartening. My store's speed plummeted to 60, rendering it slower than ever before.I reached out to the Avada support team immediately, and they assured me that my issue would be resolved within 48 hours. Unfortunately, those 48 hours came and went, and my problem remained unsolved. My store's speed did not improve, and I felt like I was stuck in limbo.To make matters worse, when I contacted the support team again after the initial 48-hour period, they told me it would take an additional three days to resolve the issue. This was incredibly frustrating, as my business was suffering due to the slowdown in website performance caused by this app.Ultimately, I decided to uninstall the Avada SEO app, as it not only failed to deliver on its promises but also caused harm to my store's speed and user experience. I am genuinely surprised that this app has received high ratings, as my experience with it was far from positive.In conclusion, I strongly advise against using the Avada SEO app. It proved to be a waste of time and had a detrimental impact on my store's performance. I hope others can learn from my experience and avoid the frustrations that I had to endure.
Hi, Thank you so much for taking time to give us a constructive feedback. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 75 or even beyond. We would appreciate your thoughts on our proposed solution. We genuinely hope to hear from you soon and are eager to seize the opportunity to make a lasting positive impression. Your feedback and collaboration are invaluable to us as we work together to achieve your website's speed and performance goals. Best regards, Avada Support Team
Sept. 15, 2023
Najgorsza apka do seo. Unikajcie jej. Poziom SEO po jej działaniu spadł z 85% na 60%. Błędy do naprawienia tylko przez programistę. Zmiany w szablonie, sklep zwolnił z 87% na 47%. Mimo indeksacji blokuje meta tittle i description. Ogólnie więcej szkód niż pożytku.
Aug. 25, 2023
IT MESSED UP ALL OF MY FIRST IMAGE OF MY PRODUCTS! CUSTOMERS CAN'T SEE ALL THE IMAGES, ALL THE PRODUCTS BECAME UNAVAILABLE TO ALL MARKETPLACES!!! ESPECIALLY GOOGLE!!! I WILL SUE THIS COMPANY IF THEY CAN'T FIX THE ISSUES!! PLEASE HELP ME REPORT THIS COMPANY TO SHOPIFY!!!!!
Aug. 22, 2023
This app is a waste of money. It doesn't work as described, it duplicated photos of products, and my website is not faster and optimised. I asked for help many many times, no solutions, no answer at all! Be aware!
April 17, 2024
Using this application for more than a year. Until now everything worked perfect but on the beginning of 2024 the application started doing too many troubles. For the last 4 months I have spent too many times and money because of the application bugs, and it made me tired and feel fucked up. The last update of the application is the worst I ever saw. Nothing works and even while I tried to make customized changes and upgrade to the entrepreneurship plan for almost 100$ monthly - too many functions are not working, and application is not performing at all. Must mention that except for the money i lost for the subscription, except for the time I lost for trying to fix those bugs with the support - the application broken our site at all. The whole theme lost.
July 29, 2023
The following will be my honest experience with the app and my review of the features and benefits provided. I have used this app daily for the past 4 weeks. My understanding was the app would provide SEO optimization and increase the response and speed of my site loading. Throughout my 4 weeks of using this app, and learning the web development aspects as I went, I have come to realize that all of the services and benefits the app proclaims to provide, it does not. Or, if it does, it does not do so to a satisfactory enough level to warrant taking up any space within my website or even the list of apps that my website utilizes. I have found a significantly larger impact on both SEO optimization and speed increase by taking a hands-on approach and learning the intricacies of both categories myself. Now, I understand that is a huge undertaking, that is the reason I initially installed this app. However, it has done nothing but prove to be a disappointment in comparison to the benefits advertised. Therefore, wanting to be transparent in my review, it is my review of this app and my suggestion to anyone who reads this review not to install this app as it does not provide what it promises. I hope I am able to save you some time. Furthermore, I just finished reaching out to the support team concerning the commonly utilized feature of “lazy loading” for my website. Specifically referring to images “below the fold.”I had just started this journey 4 months ago and was able to deduce what “below the fold” means when used in this reference. It was alarming to me that the support personnel was unfamiliar not only with the term but also with their features in relation to this term. He is going to have his technical support team reach out to me via email. So, in short; their app does not do what they claim and their support team is unable to provide support.
Hi, We sincerely apologize for the unhappy experience you encountered while using our app. We have conducted a thorough investigation into all the issues you raised in your recent emails. Moving forward, we have sent you a follow up email explaining what we found out in full transparency. Please check your emailbox for further update. Best regards, Avada Support Team
July 22, 2023
Sitemap doesn't work. they don't fix anything. they say they are sending to support to fix and don't do anything. Its been four days. a complete waste of time and insult. Horrible !!!!!!!! Insulting to not even email an update.
Hello We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you. I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code. Many thanks for your collaboration and we hope to sort it out for you soon Best regards, Avada Support Team
July 8, 2023
Not at all helpful. Decreased the speed score & even the basic things are under pro plan which is not at all good for starting stores
Hi, Firstly, we would like to take responsibility for the experience you had with our app. First and foremost, I would like to extend my sincere apologies for any inconvenience you encountered while using our app. We noticed that you installed our app but quickly had a negative experience. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to assist you in optimizing your website's speed and gain a better understanding of your specific requirements. We have sent you a follow up email with details. Could you please check your emailbox and get back to us whenever you are available? Your business with Avada is greatly appreciated. We are always there for you to assist you anytime you need us. We are looking forward to hearing from you soon Best regards, Avada Support Team
July 6, 2023
the app is not working for free don't use this app this app not provide any free option to use worst app
Hi there, Thank you so much for taking your time to leave us a review. We really appreciate your feedback. We notice that you have installed our app and quickly left with a negative experience after 8 minutes. In the review you mentioned that "the app is not working for free". We understand that our app may not be suitable for everyone. However, I wanted to clarify that our app does offer a free version with a number of features that can be particularly useful for young and starter businesses. As you can see from our listing, we provide image optimization for up to 50 products per month, unlimited Alt optimization, a free SEO checklist, and an HTML sitemap. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to better understand your specific needs and which features you are interested in using. This will allow us to provide you with tailored advice and assistance that can address any concerns you may have. Thank you for taking the time to read this email, and we look forward to hearing from you soon. Should you have any questions or require any further information, please don't hesitate to reach out. Best regards, Avada Support Team
June 30, 2023
Absolutely TERRIBLE!! DO NOT USE - You have been warned! Lets start, once I'd done all the "basic steps" they tell you to they managed to slow my store down! (Opposite of speed it up!) They have lots of advertising and talk themselves up plenty by putting reviews everywhere. (I'm caused to wonder why they got those!) None of the features actually helped my site. I dropped from a 47 score to a 17 score while using these guys. Someone else mentioned the requests to the site made and I've come across the same issue, they are sending so many requests that it slows everything down. My advice - If you know what to do, do it yourself, otherwise use a different app!
Hi, Thank you for taking the time to share your feedback. We appreciate your honesty, and we're sorry to hear about your experience. At Avada, we strive to provide excellent service, and it's clear we fell short in this instance. We would like to apologize for any inconvenience or frustration you may have experienced. After the thorough investigation from the development team, we have addressed your concern and found out the cause as well as solution for the speed issue. We have sent you an email with detail. Please check your mailbox for further update. Thank you for your collaboration! We look forward to hearing from you soon Best regards, Avada Team
June 28, 2023
they give you a coupon code and they charge you all the amount later. Also, nothing is running better in my shop with this app! NOT recommend!
June 1, 2023
Complete scammers. Everything is set up in such a way that after choosing the 14-day trial period, you thought that all the features of the pro version were still unavailable to you. So you switched to the pro version right away. The very first function I tested, which is adding alt tags to images, doesn't work correctly. Despite clear settings indicating not to overwrite the current text, it still overwrites it. The support team is not helpful at all and says it's supposed to be that way. After just 3 minutes of using it, I asked for a refund. We'll see.
Hi, Thank you so much for taking time to leave us a review. As promised, we are willing to refund the app charge which was triggered by an accident. We are genuinely delighted to learn that the situation has been clarified and we hope that our diligent efforts have showcased our empathy and sincerity in resolving this matter. If you need any further help, please feel free to ask Best regards, Avada Support Team
April 15, 2024
After 3 years using this app and upgraded to enterprise. I don’t get any support from this app.
April 5, 2023
dps q usei esse app aí ele removeu todas as avaliações da minha loja, as estrelas dos produtos e das coleções, o backup deles não funcionou além de ter piorado a velocidade da minha loja em até 10 pontos, conferi nos códigos e esse app instala uma porrada de script dentro da sua loja, recomendo usar outros, n sei se é padrão ou se fui azarado...enfim, não consegui recuperar as avaliações do ryviu, já reinstalei o app, refiz os códigos, terei q trocar
Olá, Lamento ouvir seu feedback. Descobrimos que há um código adicionado a eles, fazendo com que as avaliações não sejam exibidas. Podemos ajudá-lo totalmente a rastrear o código e orientá-lo na direção certa para corrigir. Além disso, você verificou a velocidade do seu site antes e depois de instalar nosso aplicativo? Como nosso aplicativo SEO Suite não pode diminuir a velocidade do seu site, ele ainda ajuda a melhorar a velocidade de carregamento do site, otimizando as imagens e pré-carregando as páginas. Outras funções do aplicativo ajudam a melhorar a classificação do site no resultado da pesquisa. Eu queria entrar em contato e ajudá-lo a descobrir qual é o fator real que piora a velocidade do seu site. E podemos dar os melhores conselhos sobre como otimizá-lo. Enviei-lhe um e-mail de acompanhamento, por favor, volte para mim para resolver este problema para você. Atenciosamente, Equipe de Suporte Avada
Oct. 27, 2023
Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.
April 2, 2023
After deleting the App, i still find tons of files from Avada.. why cant you delete your whole app? It was not satisfiying for me.
Hi, Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app! Before you uninstall the app, you can definitely remove all our app assets from your shop automatically here: https://prnt.sc/1sfRxkFlfpYy You can also manually remove app assets by following our instruction: https://help.avada.app/seo/what-do-i-need-to-do-after-uninstalling-seo-app/ There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. Like other SEO apps, after being uninstalled, the code still remains on your website because of some features like meta tags or structured data which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Avada Support Team
Oct. 19, 2023
Updated Review: This app is a complete mess right now. Our site speed goes down everyday, and their "tech support" blamed everything on Google and offered no solution. They flat out told us there's nothing they can do, but still expect us to pay every month for a service not provided . Their app's codes are all over our website and it would be a nightmare to try to remove them. That is how they hold their customers hostage and make them pay every month even though this app does nothing to improve your site speed. We also just found out that they reverted our account back to free plan for no reason and limited our access, WHILE WE'RE STILL SUBSCRIBED AND PAYING EVERY MONTH. That's just pure fraud. Shopify online store owners DO NOT install this app. It's not what it used to be and looks like the people behind it have completely given up and just stealing customer's money right now.