Avada AI SEO Suite Optimizer
Win sales via AI SEO Audit Agent, Checklist & onpage...
Rating
4.9
feedback
4,394
chart
#68
All reviews
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Nov. 29, 2023
Support is excellent but the app was not helpful. Initially our Page Speed was as high as 60 for the mobile version our site but later it fell to 27. We contacted them and they made a few changes here and there but could not take it beyond 40. We were told to remove certain apps and removed the non-essential ones but didn't make much of a difference. I am thankful to Emily and her team for all the help and support, but we can't keep continue to pay for an app that doesn't works.
Nov. 20, 2023
My speed score plummeted over 10 points after I installed this app. When I told this to support they answered that their "speed up features are only available on paid plan". I didn't need speed up features before this.
Dear Cassie's Critters & Creations team, Firstly, we sincerely apologize for any negative impact our app may have had on your speed score. Your feedback is incredibly valuable, and we are dedicated to swiftly resolving this issue. We want to acknowledge any confusion resulting from our response regarding the "speed-up features." It seems there was a miscommunication, and we thank you for bringing it to our attention. To address your concerns and ensure a resolution, we would like to offer you a complimentary review of your setup to identify and rectify any performance issues. For a more in-depth investigation, could you please provide additional details about the Google report indicating a drop in your speed score after enabling the app? This information will greatly assist us in expediting the resolution process. We also genuinely hope that you can consider re-installing the app in order to work toward the best solution. If you are open to this review, please let me know, and we will provide the necessary support to enhance your experience. Thank you for your understanding, and we appreciate the opportunity to address and improve your experience with our app. Best regards, Avada Support Team
Oct. 3, 2023
It seemed to slow down my page speed scores but the bigger problem is now I'm having to take time to manually remove leftover code that wasn't removed by the uninstall function. Now I have to figure out how to remove this line of code: Liquid error (layout/theme line 8): Could not find asset snippets/avada-seo.liquid
Hi, Thank you for your review. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Our analysis has revealed that the second slide show on your homepage is currently being lazy-loaded. This could potentially be a contributing factor to the issue of Largest Contentful Paint (LCP) and overall score. With our expertise, we anticipate significant improvements that can elevate your site's speed score to 65 or even beyond. We would appreciate your thoughts on our proposed solution. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Avada Support Team
Sept. 30, 2023
I initially tried a different Avada app and was disappointed, but decided to give the company another shot. Initially, things seemed promising, but then my website's speed scores plummeted to below 30%. When I reached out for support, they requested access to my store and attributed the issue to changes in Google's speed policies. Despite claiming to work on the issue for over a month, there was no improvement, and they continued to blame Google. Moreover, they never took the initiative to contact me unless I reached out first. Based on my experience, I can't recommend Avada products. The service was lacking, to say the least. ps: I have used this app more than 3 months, but they asked me to remove it before removing the code.
Hi, Thank you for your review. We would like to acknowledge that there have been recent changes in Google Page Speed that have impacted our service. We want to clarify that we are not placing blame but rather highlighting the current situation. It remains our responsibility to address any bottlenecks, and we acknowledge that despite our best efforts, we have not been able to find a comprehensive long-term solution until now. This experience has been a valuable lesson for us and we are committed to continuous improvement. Please accept our warmest regards, and rest assured that we are wholeheartedly committed to addressing any concerns you may have. We eagerly anticipate the opportunity to assist you in the coming time Please check your email box for further update Best regards, Avada Support Team
Aug. 25, 2023
IT MESSED UP ALL OF MY FIRST IMAGE OF MY PRODUCTS! CUSTOMERS CAN'T SEE ALL THE IMAGES, ALL THE PRODUCTS BECAME UNAVAILABLE TO ALL MARKETPLACES!!! ESPECIALLY GOOGLE!!! I WILL SUE THIS COMPANY IF THEY CAN'T FIX THE ISSUES!! PLEASE HELP ME REPORT THIS COMPANY TO SHOPIFY!!!!!
Aug. 22, 2023
This app is a waste of money. It doesn't work as described, it duplicated photos of products, and my website is not faster and optimised. I asked for help many many times, no solutions, no answer at all! Be aware!
April 17, 2024
Using this application for more than a year. Until now everything worked perfect but on the beginning of 2024 the application started doing too many troubles. For the last 4 months I have spent too many times and money because of the application bugs, and it made me tired and feel fucked up. The last update of the application is the worst I ever saw. Nothing works and even while I tried to make customized changes and upgrade to the entrepreneurship plan for almost 100$ monthly - too many functions are not working, and application is not performing at all. Must mention that except for the money i lost for the subscription, except for the time I lost for trying to fix those bugs with the support - the application broken our site at all. The whole theme lost.
July 22, 2023
Sitemap doesn't work. they don't fix anything. they say they are sending to support to fix and don't do anything. Its been four days. a complete waste of time and insult. Horrible !!!!!!!! Insulting to not even email an update.
Hello We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you. I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code. Many thanks for your collaboration and we hope to sort it out for you soon Best regards, Avada Support Team
July 8, 2023
Not at all helpful. Decreased the speed score & even the basic things are under pro plan which is not at all good for starting stores
Hi, Firstly, we would like to take responsibility for the experience you had with our app. First and foremost, I would like to extend my sincere apologies for any inconvenience you encountered while using our app. We noticed that you installed our app but quickly had a negative experience. Since we have not had the opportunity to communicate with you before, I would like to suggest a discussion to assist you in optimizing your website's speed and gain a better understanding of your specific requirements. We have sent you a follow up email with details. Could you please check your emailbox and get back to us whenever you are available? Your business with Avada is greatly appreciated. We are always there for you to assist you anytime you need us. We are looking forward to hearing from you soon Best regards, Avada Support Team
June 28, 2023
they give you a coupon code and they charge you all the amount later. Also, nothing is running better in my shop with this app! NOT recommend!
June 1, 2023
Complete scammers. Everything is set up in such a way that after choosing the 14-day trial period, you thought that all the features of the pro version were still unavailable to you. So you switched to the pro version right away. The very first function I tested, which is adding alt tags to images, doesn't work correctly. Despite clear settings indicating not to overwrite the current text, it still overwrites it. The support team is not helpful at all and says it's supposed to be that way. After just 3 minutes of using it, I asked for a refund. We'll see.
Hi, Thank you so much for taking time to leave us a review. As promised, we are willing to refund the app charge which was triggered by an accident. We are genuinely delighted to learn that the situation has been clarified and we hope that our diligent efforts have showcased our empathy and sincerity in resolving this matter. If you need any further help, please feel free to ask Best regards, Avada Support Team
Oct. 27, 2023
Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.
April 2, 2023
After deleting the App, i still find tons of files from Avada.. why cant you delete your whole app? It was not satisfiying for me.
Hi, Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app! Before you uninstall the app, you can definitely remove all our app assets from your shop automatically here: https://prnt.sc/1sfRxkFlfpYy You can also manually remove app assets by following our instruction: https://help.avada.app/seo/what-do-i-need-to-do-after-uninstalling-seo-app/ There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. Like other SEO apps, after being uninstalled, the code still remains on your website because of some features like meta tags or structured data which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Avada Support Team
March 20, 2023
Be aware and stay away! We installed this app and tried automatic improvement for page speed as well as some other automatic functions. The next day our SEO ranking dropped with over 2000 positions down, cathatstrophical for us and after contact with Avada they claim that this is not something that has to do with the changes the app did. We did no other changes and our SEO score is still at this bad level even after trying to invert the changes made. I wish we would have stayed far away from this app.
Hi, We are sincerely sorry for the inconvenience you experience when using our service. While accidents do happen, it's our job to own them by responding quickly and doing everything in our power to help you solve the issue. As mentioned in the feedback, the ranking dropped 1000 positions in your keywords after one day of using our app. I would love to ask for more information to investigate the issue wisely. 1/ What target keywords do you see a decrease in the ranking? What pages(s) are you referring to? We appreciate it if you let us know which tool and how you measure the ranking. The more information we have, the faster we can do to find out the root of the issue. 2/ Our app has two main benefits: optimize store speed (instantly) and ranking (long term). That said, rarely, the ranking drops badly after a night due to an application installed. Note that it takes 3-5 days for Google to index any change made on your site. There are still possible causes, and it is great to have your collaboration to find out exactly the culprit! We are seeking your help to do a full audit to diagnose the problem and repair the process to ensure you won't have to go through anything like this again. I'm confident your next experience with our employees will be up to the high standard that you've come to expect from Avada. We have sent you a follow up email. Please check your email box for details Thank you Avada Support Team
Oct. 21, 2022
This app can not handle the number of images it says it can and the support team has been totally inadequate in assisting with the problem. They say it is because of Shopify API limitations, if Shopify has limitations their app has the same limitations and they should not be making these false claims.
Dear Tony, We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to assist you. We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service. We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!
Nov. 15, 2023
UPDATE: After one year our speed has dropped dramaticaly (halfed), we contacted the support several times, either they did not know or asked for some time. What we granted every time. But they did not come back to us as promised or asked just for more time. We were fed up and uninstalled the app. We had a very good support at the beginning, but lately this was the worst customer support exchange I ever had. Comment from 18.Oct 2022: My SEO score went from 72 to 94 in a few hours, their client service is excellent and very keen to help you out ! I did not expect for that price to have such a good service.
Oct. 5, 2022
Tried out the app and decided that it is not for me. Uninstalled the app and deleted some code based on the guide provided. However, there are still remaining files and code in the theme.liquid file that I have to restore the old code before the installation to clean them up.
Hi, Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app! There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Daisy
Sept. 22, 2022
Unfortunately, I can't recommend it... First thing you will notice when entering the app is the amount of advertising even for subscribed users. Ads at the top of every page, additional ads on nearly all tabs plus a deals tab. I nearly uninstalled it just because of this! Dashboard gives an overview of your seo score, feature request, turn app on and off the app and of course an ad. Also estimated savings (hours/cost) which has to be the most pointless thing I have ever seen. Speed up tab, you can compress your images which shopify does natively anyways not sure why shopify users don't realise this and pay other apps to do it again. Site speed up, no idea what this does, no information is given. Instant page is pre-loading, most shopify themes will already do this, same goes for lazy loading. Minification will do very little unless you're using a poor quality theme and apps. Speed up optimisations generally slowed some pages down for us and made minimal difference to others. Also had several 'too many requests' errors under different tabs which had to be fixed by support. Meta tag templating is okay, but to be honest not the best way of doing SEO, doesn't beat creating unique content for each product. The meta tag rule templating is a slightly better way if you must go down this route. 404 redirecting to a single URL such as homepage is not a good way, Google would rather you create correct 301/2 redirects or leave it as a 404 if it's permanently unavailable. Also does not incorporate Shopify redirects like other SEO apps do. SEO checklist is poor and not specific enough to show which pages have an issue, some issues involve having to enable their optimisations and it constantly showed my sitemap is not submitted to Google which it certainly is. HTML sitemap, Don't like how this is done and it creates a sitemap for all page types. Site verifications are handy for some, but why add code to your site when you can simply add a txt file to your DNS settings. Google search console is limited and slow, seems pointless, might as well just go to the search console yourself. My biggest annoyance was SEO analysis for my products, collections and pages. I would prefer to edit them myself. But it gives no notification or scoring to show which products etc have issues. Unless you click on them one by one, edit and save. And if you have thousands of products how do you know which have been done and which haven't! Other apps do this much better where they show and score or you can mark them as completed. My advice would be to try other apps and see which one meets your needs, don't get pulled in by all these 'features' most of which you won't need and have been added for the sake of having 'more features' than other apps.
Hi, Thank you so much for taking your time to leave us a feedback. Your insights, attention to detail, and constructive comments have been truly instrumental in guiding our efforts towards continuous improvement. I would like to assure you that we have been diligently working on enhancing various aspects of our application based on the valuable input received. Your feedback has not only helped us identify areas for growth but has also motivated us to strive for excellence. We genuinely believe that the recent updates and refinements we have implemented will greatly enhance your user experience, addressing the concerns you previously raised. Once again, we sincerely appreciate your time, effort, and commitment in sharing your thoughts with us. We value your contribution and look forward to serving you better in the future. Best regards, Avada Support Team
Aug. 26, 2022
"Free trial" when you have pay for it? We had issues with the App when it didn't really make ANY improvement even with the help from customer service. We were on the "free trial" and the day before we contacted them to get it fixed and also get the "free trial extended" while we see the App work as promised. Now.... we went back and through but now.... They couldn't extended it as planned and we were still to pay for it EVENTHOUGH they said it would be extended ect.... We stopped the service and are now going to pay and then refund.... Wtf