All reviews

Rating Breakdown

  • 5
    95% (4,213 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (74 ratings)

Reviews with Text

  • 97% (4,300)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 29, 2025

App continuously redirected links that weren't broken. No warning, no reason, just redirecting links without permission or notification. This effected product visibility and SEO tremendously. Any SEO changes that were applied to metadata or descriptions were never reflected to search engines. Quite literally the worst SEO tool I've ever used. Not sure how it has so many positive reviews.

Using app

10 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello, We’re very sorry to hear that your experience didn’t meet your expectations. We completely understand how confusing it must have been to see unexpected redirects and SEO changes not working as intended. Our developers have confirmed that Avada only redirects URLs returning a 404 response; it cannot redirect active links. However, in rare cases, similar behavior can occur due to external factors such as third-party apps or cached routing rules, even after our app code is removed, which means it may not necessarily be related to Avada. Regarding SEO metadata, please note that even when meta tags are correctly implemented, Google often rewrites snippets based on search intent, so differences between your configured meta descriptions and what appears on Google are quite normal. We’ve already reached out to you via email to understand more and investigate this further. We truly appreciate your feedback and look forward to your response. Best regards, Esther

5 / 5 Share

Oct. 29, 2025

Great app and the support really helped me, Tobias Was great agent Keep him!!!

Store

Kleerix

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Good and fast, satisfied . Ricky answered really well my question

Using app

About 2 hours

Total reviews

5

Average rating

4.6

5 / 5 Share

Nov. 1, 2025

Amazing Support Experience! I had an excellent experience with the Avada SEO & Image Optimizer support team. Both Tiana and Ricky were incredibly professional, friendly, and quick to assist. They guided me through every step, explained everything clearly, and made sure all my issues were fully resolved. It’s rare to find such dedicated and responsive support — their help made the whole process smooth and stress-free. I truly appreciate their effort and the outstanding customer service!

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

kelvin

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Đội ngũ hỗ trợ của Avada SEO Suite rất tuyệt vời — phản hồi nhanh, hướng dẫn chi tiết và cực kỳ nhiệt tình. Mình đặc biệt ấn tượng với bạn Nim, luôn theo sát để giúp mình xử lý từng vấn đề cụ thể. Nhờ sự hỗ trợ tận tâm đó, các lỗi SEO trên website của mình được khắc phục nhanh chóng, hiệu quả cải thiện rõ rệt chỉ sau vài ngày. App dễ dùng, tính năng mạnh mẽ và thực sự đáng để cài đặt cho mọi website Shopify.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Kevin and Tobias are very helpful!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Store

Tayga

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Nim abosolutely super Friendly assistance, solved my problem in samll time optimizing my time.Avad is a strong aand very suggested app!!!

Using app

Over 1 year

Total reviews

7

Average rating

3.9

5 / 5 Share

Oct. 27, 2025

This app is really helpful specially for new shopify store owners. It helps with complete SEO audit. They have great customer support as well- I spoke to Tobias and he helped me understanding what Schema is and in fact gave me a product feature for free. Extremely helpful

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Excellent support and prompt response from Viola in resolving some technical issue.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 26, 2025

I started a free trial with this company because I wanted to test their service before deciding whether to commit. Unfortunately, I feel pressured into paying for a subscription I never intended to continue, and now I am being told my account or store will be frozen if I do not pay. This feels very unfair, especially since I do not have the funds right now. I expected a genuine trial, not a financial trap. Companies should give users a clear option to cancel before charging and should not restrict access as punishment for nonpayment. I hope the company reconsiders how they treat small creators and entrepreneurs who are just trying to grow ethically and honestly. Now because they refuse to refund me to evade additional fees from Shopify for $99. That’s insane. I hope Brian and anyone else I’ve spoken to reconsiders how they handle these issues moving forward.

Using app

11 days

Total reviews

3

Average rating

3.7

Developer Reply

Hi Androe, Thank you for sharing your experience and for taking the time to test our app. We’re sorry to hear that the trial and billing process felt confusing - this is fully managed by Shopify’s system, and we understand it can be unclear for merchants who are new to the platform. To clarify, all app subscriptions on Shopify are handled directly through Shopify’s billing flow. Before starting the free trial, Shopify displays all plan details, costs, and the exact billing date on the “Approve app charge” screen. Once the trial ends, the first invoice is automatically generated on the date confirmed in that step. Please rest assured that there’s no financial trap involved. Everything about the trial and billing process is shown transparently by Shopify from the beginning. Our team has also issued a full refund according to our 30-day refund policy, and we hope this has fully resolved your concern. Thank you again for your time and understanding. We wish you all the best with your store.

5 / 5 Share

Oct. 26, 2025

Très bon service, Tobias m'a aidé avec mon souci avec patience.Merci

Using app

3 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 26, 2025

merci à tobias pour son aide apporté ce jour

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 26, 2025

great support

Using app

4 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 25, 2025

Great to work with Penelope...

Using app

9 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 25, 2025

I’ve been using the Avada SEO app and I’m really impressed with how powerful yet easy it is to use. The features are well thought out, from meta optimization to schema and performance insights, and everything works smoothly together. It has made managing SEO feel simple and effective. A big thanks to Christian from the support team. He was incredibly helpful, patient, and knowledgeable, and made sure all my questions were answered. It’s rare to find this level of genuine customer care. Overall, Avada SEO is an excellent app backed by an amazing support team. I’m very happy with my experience and highly recommend it.

Using app

5 months

Total reviews

9

Average rating

4.1

5 / 5 Share

Oct. 24, 2025

Christian and the engineer Max provided very courteous support. The issue could not be resolved, but I am grateful for their sincerity.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

I recently installed and Love it so far

Using app

About 1 hour

Total reviews

1

Average rating

5.0