Avada SEO Speed Image Optimize
Shopify SEO - On-page audits, Site Performance optimization
Rating
4.9
feedback
7,671
chart
#102
All reviews
Rating Breakdown
Review RSS Feed
June 29, 2024
Their support team is really good and fast. Also thanks to Kevin for helping me.
June 30, 2024
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback. UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny, We're sorry to hear about your experience, but we'd like to address your concerns: 1. Code Changes Without Permission: Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate. 2. Impact on your live store: As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site. 3. Annual Charge: It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to. 4. Contact at inconvenient time: We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this. We will update you regarding your refund request via email. Best regards, Esther
June 28, 2024
Amazing app! A lot of functionality in the free plan! I had many questions and Ricky helped me with everything! Thank you a lot!
June 28, 2024
Hana was quick to respond and gave me guidance on how to achieve what I wanted
June 27, 2024
Just installed the app - Going to use it to replace other apps that do the same thing and cost more combined. Audrey and William have been amazing and quick to respond. Very grateful!
June 27, 2024
Avada SEO is an excellent app! The customer service is incredibly fast and responsive. It's user-friendly and has greatly improved our site's performance. Highly recommend!
June 27, 2024
Ricky was great in helping me with my issues, he was very efficient and very knowledgeable. if i have any other issues i know who to see!
June 27, 2024
Tiana and Maison were so efficient and swift in solving my issue. Thank you Tiana and Maison!
June 27, 2024
This app is fantastic! It’s user-friendly and has all the features I need to improve store SEO. The best part is the customer support. Emily was incredibly helpful and resolved all my issues quickly. I highly recommend this app to anyone looking to improve their Shopfy store.
June 26, 2024
Only been using a short time, but it is very detailed and support is very responsive.
June 26, 2024
The Avada SEO Speed Image Optimize app is a game-changer! It made our Shopify store faster and more SEO-friendly in no time. Super easy to use and delivers great results. Big shoutout to Audrey from support—she was amazing! Quick, helpful, and super friendly. Highly recommend this app!
June 26, 2024
This has been a lifesaver, saving me time and headache, also the team is great to work with if you have any questions!!!
June 26, 2024
I have been working with Mia for quite some time now, and she is great. All the issues are always resolved promptly. Great customer service!