Awkward Styles Print on Demand

Oct. 28, 2024

If I could give this company a ZERO I would. I have been working with Awkward Styles for over 2 years and they have been ok, but in Sept 2024, there were some serious shipping issues and some of my customers didn't receive their orders until nearly 1 month later. I was one of them. Then I had an influx of orders in Oct 2024 and all of them were at least 10 or more days late to ship. As a result, I lost my Star Seller rating on Etsy and my business' credibility was damaged. Thankfully, I only had to refund 1 order. Awkward Styles should have paid me for that sale they lost for me, but they did not. CURRENTLY, I have 1 order going to Canada and for 5 days now, they have told me that the order will be "shipped today." This order is 16 DAYS LATE and still hasn't been shipped. Their customer service left me on *read* for 3 days where they were reading my messages but just completely ignored me for 3 days when I was trying to speak to someone about this order. I would have made other arrangements for this order long ago if they didn't keep flat-out lying to me about its shipping status. I have also had to scramble to find another supplier to switch the last 2 remaining orders to. This is sad because Awkward Styles was a decent company, but I cannot, in good faith, recommend that anyone use this company as their supplier. This experience has been horrible and they have made ZERO attempts to try to make me whole.

Aug. 16, 2024

Kudos to Wendy and the Awkward Styles customer support team for their exceptional handling of my recent concern. Their proactive, hands-on approach, combined with a deep commitment to understanding and resolving the issue, truly demonstrated the strength of our partnership. They didn’t just meet expectations—they exceeded them, reinforcing my confidence in our collaboration. I’m thrilled with the outcome and even more excited about the future of our continued partnership with Awkward Styles.

Aug. 20, 2024

I am trying to get my small business started and AS's shipping is giving me nightmares. Products are getting lost and taking 2-3 weeks to deliver! right now it's the 7th of August and shipping is scheduled for the 19th!! I understand this is no Amazon or anything but my customers are upset with me. The tracking number doesn't update, so I'm left guessing when my package will be delivered. A.S needs to find a carrier that has reasonable delivery times and prices. The only contact is through the chat and response can be slow or non existent. I also had an issue with inconsistent colors and there was no rhyme or reason or response for the issue. There is really not much out there for DTG, they do a pretty good job with DTG, Size and Mock up generator work well but if it takes almost a month for my customers to get their orders then it's a business killer. I really thought I found a great partner when I found AS. I guess I just have to order items 2-3 weeks in advance but that kills cashflow and loyalty from potential customers. I'm hoping this review will help A.S understand long shipping times is so unnecessary and hurts small businesses such as myself. I will be happy to write a five star review when the shipping issue gets resolved instead of ignored. I also think it would help AS if they could offer DTG and DTF on the same item??. DTG breaths well and is best for large back and front prints. DTF is flexible but plasticky feel and not breathable. AS only offers one or the other. If I could do DTG in front\back and DTF on sleeves/outer & inner labels/pocket prints, then that would be wonderful!! Good luck!! I was actually able to meet with Management who took these issues seriously, so I am encouraged and continuing to work with AS. To me they are still the best POD available! I think if they fix their shipping issues and add more performance options, they will remain the top option for POD's for a long time.-HA

Jan. 24, 2024

I would give them a zero star review if I could. I've used multiple PoD companies in the past from the most popular to local companies in my area using Ship Station to connect to them. Someone told me to try Awkward Styles since it's one of the cheaper ones out there it could save a lot of money. I wish I just went with another provider. First, they can't print vibrant colors. Our shop has some neon colors inspired from some 80s designs. They don't even come out as pastel they come out as just the most boring tones of that color. Beyond that, their customer service is the worst I've ever experienced. They don't understand the problems they're talking about and they don't work hand-in-hand with the production team. This means that even if you claim your product was printed incorrectly the second time they send it to you it'll look exactly the same as the first time they sent it to you. So there are no improvements between prints. One of our clients ordered a tee with a maroon lettering. They ordered two adult tees and one child tee. The child tee was correct. It was maroon lettering and they kept it. The adult tees; however, both came out as a dark brown. So we requested a reprint, right? Things happen and that's understandable. So they reprinted it and they came out the same shade of brown. So I reached out to their customer support to reprint again and make sure they got the coloring right this time. Even requesting a picture before they ship to make sure everything is okay. They said they wouldn't send me a picture before shipping. They proceeded to ship it and then tell me that "they can't print the red color and this dark brown color was a close as they could get" despite the face that they sent this same client a shirt with the exact print we needed. Terrible customer service, terrible company, I highly suggest finding a different PoD company. This one is bad. We're in the process of switching to an alternative right now!

Jan. 17, 2024

UPDATED Review: The problem is now resolved. AwkwardStyles arranged a meeting with their developers, and we successfully addressed the fulfillment issue during the session. It turned out to be a system-related matter on their end, not with my store. Everything is now fixed. A big thanks to their developers for resolving this.

Dec. 17, 2023

UPDATED REVIEW. Since my previous 1-Star review, Awkward Styles' customer support to resolve this issue has been absolutely stellar. They were very hands on, took the time to investigate my concerns more deeply/thoroughly, and were incredibly accommodating with the resolution. They went above and beyond to restore my faith in their services, company perfromance, and were incredibly vocal about how they valued our relationship and are committed to maintaining exceptional rapport and service with me/the brand for the long term. I could not be more satisfied with how AS rebuilt our relationship after this setback and I'm completely reassured in my faith to stay with them for the long term. *****************************This one star review is specifically about my very disappointing and shocking experience with Awkward Styles regarding their newly available Mesh Foam Trucker Hat. As a startup I've been working with AS for nearly a year and for the most part have enjoyed them as a POD partner, so I decided to expand my brand with their other products. There have definitely been hiccups and disappointments, but I've been able to resolve them with AS and have been met with professionalism and respect throughout. I've spent substantial money with them to test products, and never before filed for a refund request. Until yesterday, when my intelligence, awareness, savvy, and expectations for high quality were quickly insulted, dismissed, and disregarded and it looks like it's more about wanting to keep my money than be fair. And now I'm left feeling frustrated, unheard, unappreciated, and losing trust and reassurance from AS as a partner I want to continue with in the future. I filed a refund request for a clearly dysfunctional mesh trucker foam hat I bought for promotional use by my brand. By industry standards the hat I received would NEVER be bought/worn by any customer (we got additional opinions and were confirmed), and quite frankly, I'm bewildered that it was even cleared by "quality control" to be boxed and shipped to me. It's atrocious. First, it was just thrown in the box with no protective bag, as my previous orders were, and it had a brown smudge on the white foam. But that wasn't anwhere near the dysfunction that was the reason for my refund request. A simple Google search CLEARLY shows all pictures of mesh foam trucker hats with SMOOTH foam finishes and clear crisp designs. No matter how big the design is, whether it's a stand alone picture or a model wearing it. I/nor anyone has ever seen a foam trucker hat with big, visible, irreversible, unsightly and permanent line marks, raised bumps, and uneven foam across the entire design area spanning the entire foam front of the hat. It's supposed to be a smooth front, every time. The second foam trucker hat I ordered had this dysfunction: big creases, visible, irreversible, unsightly and permanent line marks, raised bumps, and uneven foam across the entire design area spanning the entire foam front of the hat. The first one I ordered came with nice, smooth foam finish across the entire front of the hat/design area. The design was vibrant and beautiful and I was very pleased, and excited to begin selling the hats. But this second order was so egregiously variable in terms of poor quality that it made me concerned to begin selling, and I'm incredible frustated. So I submitted a refund request for the unacceptable quality of the second order. I sumbitted a side by side comarison picture of the first, well done hat order with smooth finish and design next to the unacceptible hat with irreversible bumps, lines, and imprints all over the front so that they could visbily see the evidence o the fact that they themselves have printed and delivered a high quality hat to me already therefore there's no excuse for this substandard, unusable hat. I got a near- immediate next day rejection: the exact words of the AS rep who responded: "After checking with our team, they mentioned the marks are normal right now for hats since they are using more temperature on the press so the colors can be enhanced and look more vibrant." What?? This makes absolutely no sense, on many levels. What does “normal right now" mean, specifically? That the press technique is of a lower quality for the moment until AS implements a better technique, and can’t render images vibrantly unless lines and bumps are left behind on the foam? That I can only expect to deliver creased and bumpy hats to my customers? And if this is the case, why did all my previous hat orders come out perfectly smooth and bump free? Why is there a large difference in foam quality rendering between the two consecutive orders (image 1 & 2 in the claim), if the team is saying that it’s standard and normal for the heat press to leave foam marks/lines/bumps on every order? Also, what gumption to insult my intelligence to be told that bumps and line marks on the foam that render the hat aesthetically unusable/unwearable and unsellable are the standard. Again, a quick Google search never shows that customers should ever expect this level of severe deformity in foam finish for their hats just becuase the design in vibrant... How can I reasonably deliver a hat with bumpy foam/lines to my customer without them wanting a refund? How can a tell customers to *expect* lines, marks, and bumps on a product they pay for? For me as a store owner promising /reassuring high quality, that’s unacceptable. Further, the foam hat mock-ups that are generated in both the Awkward Styles product catalog, and the AS mock ups that are generated for my store clearly show images of a smooth hat with a smooth foam finish everywhere on the hat—no lines, no bumps, no marks anywhere. Giving the impression that the final product is a *smooth* foam finish with no lines/marks/bumps: so that’s the type of foam rendering both I and my customers are expecting. Nowhere in the file guidelines are we given resolution requirements and told that more color saturation and vibrancy will render the hat with “normal lines, marks, and bumps” that should be expected throughout the design area’s foam. Instead, I had to find that out the hard way without forewarning *after* spending my money with AS. Furthermore, that just makes no sense. Who's believing that it's normal for a foam trucker hat to be disfigured as a rule of thumb because of design "vibrancy"?? This hat cannot be worn anywhere in public with confidence with these line marks, so it won’t be worn any wager/used for any purpose. Therefore the money I paid to fill the order has lead to an unusable hat for my intended client. So now I’m out the money I paid AND have an unwearable hat that can’t be used functionally? That’s not reasonable, fair, and is very disappointing. I don’t want a reprint for this order. For the most part I enjoy having AS as a POD partner, and have spent a substantial amount of money all year with AS as a 2023 start up testing products. I’ve enjoyed most of the print experience and I appreciate most of the price points offered to us store owners. So I gave AS priority as a POD partner for the foam trucker hats, and overall I do want to keep AS as my main printing partner. But this rejection is upsetting. Where I’ve had print issues in the past, I’ve asked for a reprint instead of a refund, and some renderings I haven’t been happy with and still kept them without asking for a refund. This is the first time I’m asking for a refund and it’s because the product is irreversibly dysfunctional - no one is open to wearing this hat and I do not need or want a reprint, because I have another hat on the way and just paid for another sample due to being originally confidnet that AS would deliver a consistently quality product based on my previous hat order. So now AS has double my money and I’m at a loss with a dysfunctional hat. This experience is making me lose faith and trust in AS when it comes to investing my start up money in new products from AS and in trusting the POD quality experience I will have with AS in the future. How can one of my hat orders come out perfectly, make me excited to sell them and trust I can sell them, and another hat order be so dysfunctional, then be told that that’s “normal”, so that now I’m questioning selling them at all? It’s a very stressful experience on the store owner end because of this wide variability in my product quality experience.

Sept. 7, 2023

I've been using this platform for half a year now and the whole process with their team has been super easy. They get back to all my responses within the day & fix all issues with any orders when my customers change their sizes or addresses. Awkward Styles saves me so much time handling my orders and fulfillment while I focus on my two other businesses. This platform makes my brand almost automated in a sense while I build my revenue streams elsewhere to have multiple streams of income. I would like to also give a shoutout to Wendy if she see's this. She has been the most helpful representative i've had with a company in a very long time so I truly thank her for that!

May 16, 2023

I AM UTTERLY SHOCKED AND DISSAPOINTED with my experience with this company. Since January, I have encountered numerous issues with undelivered orders, and despite their promises to resolve the situation, they have failed to take any meaningful action. I strongly advise against using their services and feel compelled to share my negative experience with others. From the start, their delivery process has been a complete disaster. Multiple customers, including myself, have not received their orders. The most frustrating part is that their proposed solution is to provide a refund, but only in the form of store credit. This is unacceptable, as it shows a complete disregard for their customers' preferences and fails to address the inconvenience and frustration caused by their poor service. To make matters worse, my attempts to seek assistance and resolve the issue have been met with constant disappointment. Despite my efforts to communicate through video calls, emails, and phone calls, their staff has been unresponsive and unhelpful. It is incredibly frustrating to receive empty promises and false assurances without any concrete action being taken to rectify the situation. I cannot emphasize enough how strongly I discourage anyone from using this company. Their lack of accountability, poor customer service, and failure to deliver on their promises have left me with a negative impression that I will not soon forget. I intend to spread the word about my terrible experience to prevent others from facing similar frustrations and disappointments. In conclusion, if you value reliable and efficient service, I implore you to steer clear of this company. Their track record of failed deliveries, refusal to provide proper refunds, and overall lack of concern for their customers' satisfaction make them an unreliable and untrustworthy option. Explore other alternatives that prioritize customer satisfaction and ensure a hassle-free shopping experience

March 4, 2023

App is Easy to use straight forward. Customer service is very prompt and very helpful. Prices are very fair. There are a few things I believe should be added or restructured which would send Awkward Styles over the top.

March 1, 2023

Have not been doing this for too long but this app has made things EASY!!!!! Mock-up generator works very well and from what I have received as samples for my store, very accurate. All the printing has been great!!! If I ever had any questions or problems the team at awkward styles was very good at responding and working through it. Love Awkward Styles

Feb. 16, 2023

I have been using Awkward Styles since around September 2022. I have used a few other POD companies to experience their interface, review their quality, and get a sence of what company I prefered to use. I quickly decided on Awkward Styles. I have only had one issue out of 100+ items printed. The issue was very minimal and was easy to miss in quality check. But the customer insisted and Awkward Styles took care of it no problem. They responded within 24 hours and had a new tracking number with a reprint for me within 48 hours. That was AMAZING! I will say I have had a handful of issues with their site and syncing to Shopify. I have worked with Max, Hande, and Hiram and they have all been extrememly helpful, quick to respond, and always nice and understanding. Their interface is lacking a few features that I liked from other POD companies, I have made customer service aware of these and they sent them to the team, I hope to see those improvements in the future. I forsee me using Awkard Styles for a long time, they are exceptional in quality, customer service is quick and helpful, and the over all experience is great.

Feb. 14, 2023

At first the set up on sending to production and tying your shopify account in for production orders was a little confusing, but since that has been taken care of, we havent had any issues. The customer service with Awkward Styles is amazing, the turn around on orders is quick. People have been so happy with the quality.

Feb. 10, 2023

After doing some research and checking out other vendors, I found out that my problem with the square box showing on the front of my garments is a common problem with DTG printing on black garments. This is a thin layer of a glue-like substance that is a process of pre-treatment. I guess, I wasn’t the lucky one, because it was very noticeable for me on two of my garments and not so much on the other ones. This really should have been caught in the QC process, which I heard from a person from Awkward Styles is a rigorous three (3) step process. I submitted several claims and look forward to getting credit for these garments, because my orders are still coming in, and I am happy with Awkward Styles and have no plans to go elsewhere. So, I will leave my review rating as it is, because this really was a problem that will likely happen again but should have been caught before sending my garments out.

Jan. 30, 2023

Easy interface and great selection, wish there were better options for shipping outside the U.S but it's great in general

Jan. 1, 2023

We’ve shifted most all of our POD fulfillment from several companies we used over the years to Awkward Styles. They have superb quality, lots of brand selection for the garments they offer, great customer support and astonishing speed from order to arrival at a customer. Their pricing is also more competitive. Their online interface is very user friendly. It has made us and our customers delighted with the end to end POD experience.

Dec. 19, 2022

I recently tried out a print on demand store called Awkward Styles and I am really impressed. Their website is incredibly user-friendly, with an intuitive interface that makes setting up my store a breeze. They offer an impressive selection of products to customize, from t-shirts and hoodies to mugs, hats, phone cases and more. With the ability to add my own designs or logos onto any item in their catalog, I can create one-of-a-kind items that are sure to stand out from the crowd. The quality of the items is also top notch - everything looks just as good in person as it does online! Their printing process ensures vibrant colors and sharp images no matter what you choose. On top of this

Dec. 19, 2022

I’ve been using awkward styles for a while now and never had any issues with them. Their printing for us has been absolutely amazing and our designs looked exactly like they’re supposed too. Customer service is been good and has answered any questions or concerns we may have!

Dec. 16, 2022

I won't work with Awkward Styles again. I initially found them on Printify and had good results with them. But without the oversight of a third party, they aren't trustworthy or reliable. I mostly use Printify for the products in my store but there are a few products that Awkward Styles offers through its own app that they don't offer through Printify, so I added their app and those items to test them out. I'm glad I didn't add more than a few items because I've pulled all of them after a terrible experience trying to get truthful information about a manual order placed weeks ago. First, it was all printed and there were just a couple of steps before it shipped. Then they said only one item was printed. When I asked them to cancel they came back and it had suddenly and magically shipped. But two days later USPS still says they don't have it. And bonus--they shipped it Parcel Select, so it could be another two weeks before it arrives. Awkward Styles is either dishonest or incompetent. It's a shame because their printing is pretty good. But the setup and interface of the app leave much to be desired. I recommend using Printify. You'll still be able to offer Awkward Styles products if you choose (although I'll be removing those from my shop as well after my experience). But the app is easier to use, you get the oversight of Printify to help keep Awkward Styles honest and there are more products and providers. I'm really disappointed in this app and this company. I had really high hopes for it.

Dec. 9, 2022

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

Nov. 24, 2022

They have been solid with delivery and qualiy thus far. They can improve by allowing duplicates of existing items instead of starting a complete rebuild including picking the clothing stock item.